Reviews for Goodman 2 Ton 14.5 SEER2 96% AFUE 60,000 BTU Hybrid Heat Pump & Furnace System - R32 Dual Fuel Upflow

Great job!! Received a few days after order was placed. Every thing was exactly as expected.

Let me start by saying your help and knowledge was outstanding and very appreciated. You clearly know your stuff. The delivery guy and company were also awesome and helpful. With that being said, the unit did arrive with some case damage and also had some missing, stripped and/ or loose screws. Given my need for heat it was in my best interest to ignore (repair) these issues and continue to install the unit. Besides having a few cosmetic issues the unit is working great and I am pretty much happy overall. I would recommend you and HVAC Direct without hesitation

Great price super delivery on time

Great price super delivery on time

We are very pleased with our Goodman unit. It works well for our needs

My 100k btu Goodman furnace and air cleaner arrived in great shape and are installed and working great.

My customer experience proved very positive and informative regarding product information and extremely helpful and knowledgeable staff.

The only problem I experienced had to do with the shipping, which was broken up by the holidays. The issue being I had a had time with tracking. It seems the shipment was transferred from one carrier to another and since I don’t yet live at the delivery address I stipulated a heads up call on the delivery. I never received a call and the units were dropped off in the driveway unbeknownst to me. Had I not been calling tracking down the shipment only to find it was dropped off at 9am I would have set out for several days. The sad part is I could have been there for delivery but I had to take off work as I was on afternoon to go out and drag it to the garage.

Bottom line, great customer service from HVAC Direct but the shipper dropped the ball.

my only complaint is the top for the plenum I ordered was too small. It was about a half inch short all the way around. I made it work but it kind of looks like crap. Other than that I'm happy with everything I ordered and you always impress me with your shipping quality and timeframes. Thank you.

I am very pleased with the service you guys provided. The equipment showed up in a timely fashion and was in good condition as it is expected to be. I would recommend your company to others.

I am very pleased with the service you guys provided. The equipment showed up in a timely fashion and was in good condition as it is expected to be. I would recommend your company to others.

The unit is installed and working great. The initial purchase online was simple and easy to use. However, the first delivery was subpar but that was clearly not your fault. I was very surprised and pleased with the quick response of taking care of the damaged unit. I will definitely order from you guys again in the future!