Terms and Conditions

Product Selection and Installation

HVACDirect.com is not liable for and does not warrant the fitness of any equipment for any particular application. HVACDirect.com is not responsible or liable for any suggestions that it may provide concerning system sizing and/or selection. Any issues or decisions regarding system sizing and/or selection must be resolved and/or reached solely by the consumer and should not be based on any information or suggestions from HVACDirect.com. All products must be installed according to manufacturer's installation instructions and safety guidelines. All work must be done according to applicable building, installation, and/or maintenance codes. Products sold by HVACDirect.com must be installed by a licensed professional. HVACDirect.com covers parts only under warranty. Installer is responsible for any applicable labor warranty. HVACDirect.com does not endorse or recommend any contractor or service. HVACDirect.com cannot be held liable for any issues/problems you may experience with your chosen contractor. It is up to you (the customer) to exercise due diligence when selecting a contractor. Contractors are not acting as agents, employees, partners, or otherwise of HVACDirect.com. HVACDirect.com is not liable for contractor selection or issues arising from interactions or agreements with contractors not employed by or contracted with HVACDirect.com. HVACDirect.com assumes no responsibility for ensuring that contractors are properly licensed, qualified, bonded or insured. Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchased on this website or through any subsidiary of HVACDirect.com. A properly licensed professional must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the installation and/or maintenance of the unit/system in accordance with applicable building, installation, and/or maintenance code requirements.

Product Lead Time and Shipping Times

While we stock most of the product we sell, due to the nature of manufacturing and logistics we sometimes experience longer than expected lead times. By ordering from us you (the customer) agree that HVACDirect.com is not liable for any consequential damages resulting from delays to shipping, changed/delayed lead times or any other issues outside of our control. Any issues or decisions regarding lead times, changes in lead times, or delays must be resolved and/or reached solely by the consumer and should not be based on information from HVACDirect.com. Shipping transit times start once your order leaves our warehouse and are based on a 5 day work week not weekends. Transit times are normally determined by a few factors such as your location within the contiguous 48 states, the products availability, weather conditions, affiliate delivery services and shipping company's delivery availability. Due to those factors, transit times are not guaranteed and may change without notice. We strongly recommend scheduling the professional installation of your product(s) only once you have your product(s) not when they ship.

Pricing and Information Accuracy

We make every effort to prevent errors in pricing or information, no warranty or guarantee is made regarding the accuracy of the product information or pricing on HVACDirect.com. We reserve the right to refuse any sale. If you believe there is an error pricing or information, please contact us so that we may investigate and correct any errors.

EPA Notice

Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchased on this website or through any subsidiary of HVACDirect.com. A properly licensed professional must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the installation and/or maintenance of the unit/system in accordance with applicable building, installation, and/or maintenance code requirements.

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