Free shipping promotions apply to residential or business curbside delivery within the 48 contiguous states. Lift Gate service is available at an additional cost, however it is subject to availability within your local Freight LTL delivering Terminal. Freight LTL Shipping does not include inside delivery. We process and ship orders Monday through Friday. Items ordered on weekends (Saturday or Sunday) start to process and ship as early as the following business day. Some items may be placed on backorder. A few extra days may be required for back ordered items to ship. Shipping transit times start once your order leaves our warehouse. We highly recommend not to schedule your installation/replacement until you have received your product this can avoid any possible additional charges. Since the shipping means are not via our delivery trucks, some delays in shipping or the inability to reach your home by the freight or ground carrier may occur which are unfortunately out of our control.
Shipping transit times are not guaranteed and may vary depending on your delivery address. The Lift Gate service is recommended on all our orders that contain large items; however it is subject to availability within your local Freight LTL Company delivering terminal.
Once your order arrives, make sure to inspect each and every item on the pallet. Count the number of items (boxes) on the shipment. Make sure that your count matches the count printed on the delivery receipt before signing for your delivery.
Missing items or incorrect items that were noted on the delivery receipt, must be reported within 24 hours of receiving your order by contacting our customer service department. We reserve the right to reject any claim for a missing items if not reported within the twenty-four period.
After taking count of the pieces on your shipment, remove wrapping or boxes and inspect each item of equipment thoroughly in the front of the driver. Do not sign the delivery receipt until you have thoroughly inspected each item. Check all of the equipment to make sure it is not dented or heavily scratched. Make sure to mark the delivery receipt clear, short, wrap broken or damaged after inspecting your shipment thoroughly. (Whichever is applicable.)
Making Notes on the Delivery Receipt
If the number of items noted on the delivery receipt matches what you have received and none of the items have been damaged. Accept your delivery, sign and Mark the Receipt Clear.
Please note: The consignee (the customer) is responsible to check and assure that the products being received are clear of damages and/or shortages.
If the items or boxes on the shipment do not match the number listed on the delivery receipt. Mark the Receipt Short (a packing slip will be attached to the freight shipment for your reference) Make sure to note on the delivery receipt which items are missing. We will work with the carrier to track the missing items, please allow up to 7 business days for the freight carrier to locate your items. Please allow the appropriate time for the Freight Carrier to locate the missing items notated short on the delivery receipt. If the freight carrier is not able to locate the missing items, we will ship those items via standard ground shipping to you at no charge if the receipt was noted short and the items that are missing are noted on the delivery receipt.
If the shrink wrap is torn or has been replaced during transit; Mark the Receipt Wrap Broken.
How do I handle a Damaged Shipment?
If you order arrives with damage, you must call or email us within 3 business days so we may assist you with a replacement order. If you are present at the time of delivery, please accept the items, but note the damage on the delivery receipt and contact us immediately.
How do I handle a return shipment?
You may return your unopened order within 30 days for a refund, minus shipping costs and a 15% restocking fee. Customers will be responsible for return shipping costs. Please keep your original box for shipping.