Reviews for Goodman 3.5 Ton 15.2 SEER2 80% AFUE 120,000 BTU Furnace and AC System - R32 Upflow

Let me start by saying your help and knowledge was outstanding and very appreciated. You clearly know your stuff. The delivery guy and company were also awesome and helpful. With that being said, the unit did arrive with some case damage and also had some missing, stripped and/ or loose screws. Given my need for heat it was in my best interest to ignore (repair) these issues and continue to install the unit. Besides having a few cosmetic issues the unit is working great and I am pretty much happy overall. I would recommend you and HVAC Direct without hesitation

My 100k btu Goodman furnace and air cleaner arrived in great shape and are installed and working great.

My customer experience proved very positive and informative regarding product information and extremely helpful and knowledgeable staff.

The only problem I experienced had to do with the shipping, which was broken up by the holidays. The issue being I had a had time with tracking. It seems the shipment was transferred from one carrier to another and since I don’t yet live at the delivery address I stipulated a heads up call on the delivery. I never received a call and the units were dropped off in the driveway unbeknownst to me. Had I not been calling tracking down the shipment only to find it was dropped off at 9am I would have set out for several days. The sad part is I could have been there for delivery but I had to take off work as I was on afternoon to go out and drag it to the garage.

Bottom line, great customer service from HVAC Direct but the shipper dropped the ball.

my only complaint is the top for the plenum I ordered was too small. It was about a half inch short all the way around. I made it work but it kind of looks like crap. Other than that I'm happy with everything I ordered and you always impress me with your shipping quality and timeframes. Thank you.

Great product great price great service

Things don't always go perfectly, but thanks to you, hvacdirect, made things right.


It's a nice feeling to know you guys have my back.

Heater works great. A little damage from either where it was stored, or during shipping. The dent location did not appear to cause issues for the installation or operation of the heater. The heater due to size was raised up off the ground 5 inches, which was also nice due to water on floor going to sumps during heavy rains. Great working overall for what was needed.

It is working well for me.

Everything was excellent

pleased with my purchase. I also appreciate the guidance on what size unit needed for my house. The Goodman Furnace is great quality and am sure it will provide many years of trouble free service. Thanks Again

There appear to have been no problems. The new furnace functions better with more efficiency than the one that became unrepairable.