Reviews for 3.5 Ton 15.2 SEER2 92% AFUE 100,000 BTU Hybrid Heat Pump & Furnace System - R32 Dual Fuel Upflow

After several hours of diagnostic testing and a couple of conversations with HVAC Direct and then Goodman support staff, the issue was identified to be a failure of the motor control unit. This was also identified as a warranty issue which led to HVAC Direct requesting the part from Goodman. The part, apparently was not available in any HVAC Direct inventory locations and therefore Goodman was responsible for shipping a replacement part. We were in the midst of a severe heat wave in 100+ temperatures. I contacted Goodman directly via their Homeowner Support link at their website, expecting to request expedited service. Their response was, essentially, we don't provide such service and I would have to contact the distributor - HVAC.

I was just about 3 weeks from reporting the failure to receive the part and getting it replaced. To my mind, an inexcusable delay, particularly in the summer season - why wouldn't such critical components be available during peak periods. There was no help from Goodman. HVAC Direct was more helpful, but did not do a good job following up with status and pushing Goodman to expedite the shipment.

Once the old part was removed, you could see burn signs of overheating. My technician told me he has replaced this same part in another Goodman system. To add insult to injury, I am out of pocket for the shipping costs. Hopefully we will not see this part fail in about a year from now.

Mark did an excellent job of surveying our project and creating a proposal

Lone Star Comfort Pros installed a new Goodman 2.5 ton and it is an awesome system. So far i rate it a 5 star.

Wonderful work they were quick efficient and very intelligent about what they were doing.

Same as the first review

Replaced my HVAC unit

Great AC for the price, no need to shop around for a better price. Runs extremely Quiet as well

Grest installer. His recommendation and it was a good one for sure!

Item was installed and lasted 5 days then failed..

Best Product and Service