Had a hard time contacting a sales rep to close the purchase. Took 3 weeks of phone tag and complaints to hear back about a coil swap to complete a,c / heat package. After that it showed up in a timely manner and was not damaged. Customer service was lacking in this interaction, but the value of the purchase is suitable vs. hiring someone to rip me off because they are supposedly licensed. We all learn, make mistakes, and are fail-able: I have seen professionals make mistakes, if you know your limits you can be independent without having a huge issue. Have someone experienced help and educate you if you're weary. Not all youtubers are accurate
