Reviews for ACIQ 2 Ton 13.4 SEER2 Package Heat Pump Unit – Scratch & Dent – Minimal Damage

I ordered an Air Conditioner, I ordered from Mary and was pleasantly surprised to find out how knowledgeable she was. The order arrived on time or as scheduled. I am very happy with the purchase.

The only issue was no paperwork was provided for the unit.

Your customer service is very good, the whole order arrived without damage. The only thing I would have changed was the shipping details. I met the driver about 4 miles from my house because he was in a full size eighteen wheeler, the extra fee for a residential drop gate was wasted. It turns out that I could have picked up the unit from Lexington's hub to make the shipping cheaper. Then again, the shipping company could have used a smaller transport. I would definitely buy from you again.

So far I love this unit it’s extremely quiet and works great!!

Thank you for your support with purchasing the A/C unit.

Delivery was great ! No problems , unit working excellent.

I noticed that there was no electric diagram or warranty paper.

This was not a problem , though will be able to get Information

on the computer.

Everything is good. You have a great product and if I need another AC HVAC Direct will be the first call. Thank you

I was a 'house flipper' and a landlord, now retired.

I have purchased from HVACD numerous times.

In all my transactions only two problems ever occurred.

1 was wrong supp heat for a pack unit about 5 years ago. This was solved immediately and at no cost to me by the excellent

customer service. That event actually cemented my already good opinion for your company.

Think about that. One never knows how an adversarial situation will be addressed until it happens.

Another was with a split system I had delivered last year. The air-handler was a return with the previous buyer trying

to mount a breaker in the wrong place, holes in the cabinet was the evidence. We just went around that without any fuss.

(I am not known for complaining, but prefer solutions).

This most recent unit is for my personal house. It got delayed delivery (over a week) due to extensive and widespread storm damage the

night before scheduled delivery, not anything anyone had any control over. But it messed up my install schedule.

I hope to do the swap-in next week.

Not a problem. I have 100% confidence (read above) that if an issue pops up it will be resolved properly.



Summary: The excellent customer service is what makes your company be the one I buy HVAC from.

Great

I like the unit very much it took me a while to install it had a hard time finding the flex pipe that I needed. The only real issue I have with it is that where all the panels are which are very nice. I can feel cool air around them where the fan is blowing even in the front where the access panels are. I have went and got some weather strip tape. And I'm going to attempt to seal them. To keep from losing cold air. I have other people who's interested in this machine they're just waiting on me to get it going and see how it works. I do like that the condenser is up high it won't be as bad to get trash in it. Thank you very much.

The first AC unit I received was damaged by the carrier XPO Logistics. HVACDirect replaced it for me with another unit. The replacement unit arrived on a timely manner. Was easy to install and worked perfectly. Thank you for all your help on resolving the damage unit issue. HVACDirect was a great company to do business with.

Keeps our house comfortable.