I purchased this furnace from HVAC Direct to replace an existing furnace in an old manufactured home. The specs and manual were available for the unit and were accurate ensuring that i was purchasing an appropriate unit. A service representative reached out to verify I didn't forget to purchase a flashing kit, which i appreciated because it would have been a problem if i had forgotten. Upon arrival the unit had some minor damage to the door. I reached out to HVAC Direct with pictures and an explanation of what I received and they sent me a new door without hesitation. Problems are inevitable, it is how a business handles problems that show if a business is good or bad. HVAC Direct definitely showed me they are a good business. I will purchase equipment from them again in the future and do recommended purchasing equipment from them.
Review byKC
- Verified Buyer
Posted on
2.5 ton condensing unit
Quality
100%
Service
100%
Price
100%
The unit is very quiet,looks good too,unit came with start assist installed already
Review byCharles
- Verified Buyer
Posted on
so far so good
Quality
80%
Service
80%
Price
80%
quiet when running the heater. air conditioner has not been used .
Shipping was super fast, it was delivered in just a few days. Well packed, no issues or damage. Freight company gave a days notice and showed up on time. Furnace seems to work well, blower and inducer are much louder than the old one, border line irritatingly loud, but moves quite a bit more air as well.
Straight forward connections and assembly. Works as it should.
Review byFixit
- Verified Buyer
Posted on
System arrived in a short time. Good communication between sales, delivery folks and ourselves. Furnace had damage on one side that we didn't see until we removed all items from pallet. Damage was cosmetic so we accepted a rebate and kept the furnace vs
Quality
100%
Service
100%
Price
100%
The brand names for the components are new to this area so our hvac tech wasn't completely familiar with the low voltage connections between the furnace, heatpump and the t stat but the technical assistance guy walked us right through everything and answer all of our questions. System is so quiet , we barely hear it running. Heating right now but expect the air conditioning to work just as well.
Review byFixit
- Verified Buyer
Posted on
INSTALLATION OF A/C & FURNACE AND USE OF FURNACE
Quality
100%
Service
100%
Price
100%
EXCELLENT JOB ON AC INSTALLATION VERY PLEASED INSTALLER EXPLAINED EVERYTHING TO ME AND HIS INSTALLATION MET MY EXPECTATIONS,