I purchased this furnace from HVAC Direct to replace an existing furnace in an old manufactured home. The specs and manual were available for the unit and were accurate ensuring that i was purchasing an appropriate unit. A service representative reached out to verify I didn't forget to purchase a flashing kit, which i appreciated because it would have been a problem if i had forgotten. Upon arrival the unit had some minor damage to the door. I reached out to HVAC Direct with pictures and an explanation of what I received and they sent me a new door without hesitation. Problems are inevitable, it is how a business handles problems that show if a business is good or bad. HVAC Direct definitely showed me they are a good business. I will purchase equipment from them again in the future and do recommended purchasing equipment from them.
Review byKC
- Verified Buyer
Posted on
2.5 ton condensing unit
Quality
100%
Service
100%
Price
100%
The unit is very quiet,looks good too,unit came with start assist installed already
Review byCharles
- Verified Buyer
Posted on
so far so good
Quality
80%
Service
80%
Price
80%
quiet when running the heater. air conditioner has not been used .
Shipping was super fast, it was delivered in just a few days. Well packed, no issues or damage. Freight company gave a days notice and showed up on time. Furnace seems to work well, blower and inducer are much louder than the old one, border line irritatingly loud, but moves quite a bit more air as well.