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Today's Hours 8am - 11pm estThis unit does not contain an ash pan, however, on pages 20 & 21 in the installation manual provides instructions on how to properly remove ash from the the stove. "Empty ashes from the inner section and scrape with cleaning tool; make sure holes are not plugged. Vacuum to remove ashes from the burn chamber interior and the burnpot shell." A special cleaning tool is provided with the stove. Installation GuideIf you have any further questions or need further assistance, please feel free to reach out to one of our experienced customer service representative and they would be happy to assist you. Thank you and have a wonderful day.