My pellets are not dropping, why?

A tool has been provided to help with the following instructions: " Stirring pellets in hopper – unlike liquids in a tank, pellets do not drain evenly into the auger. Bridging across the opening can occur. Pellets can hang up on the sides of the hopper. Occasionally “stirring” the hopper can help. NOTE: To help prevent bridging of pellets, common wax paper can be rubbed on the side walls and bottom of the hopper." The hopper also needs to be cleaned, emptied and vacuumed at the end of each season. For further troubleshooting or questions pertaining to technical issues, please contact the manufacturer direct, via phone: 828-765-6144. If you have any further questions or need further assistance, please feel free to reach out to one of our experienced customer service representative and they would be happy to assist you. Thank you and have a wonderful day.Buck Stove Contact Page.