What is the position of the handle above the stove? I don’t seem to have enough air flow to support a flame.

Great questions. If you are looking at the front of the stove, the handle is installed on the right hand side of the stove. The installation manual is located here: Napoleon Installation Manual page 35 includes a troubleshooting list. For more information on technical questions and concerns, we recommend that you reach out to the manufacturer, here at: Napoleon Contact Informationand they would be happy to assist you. Thank you and have a wonderful day.