Reviews for Goodman 4 Ton 14.5 SEER2 96% 120,000 BTU Furnace & AC System - R410A Horizontal

This is a great company with great products. The owner of this company is an amazing man who cares deeply for people, and it shows with the way they do business. I highly recommend purchasing any and all HVAC equipment from HVACDIRECT.COM

The concerns the maker, not HVACDirect. Goodman's warranty has an absolute arbitration clause, clue #1 CYA and they would not their mistake with the homeowner direct. They will talk to your professional installer OR who sold the unit. Problem: The spy hole in the bottom panel is in the wrong place - Error codes are NOT visible unless the cover is removed, which the interlock switch prevents the unit from operating. The circuit bd placement or assembly error is not something the homeowner needs to spend $$ correcting. I have no respect for Goodman, and the 1 stars reflect upon them. Is it just my unit? That's why a class action would help but it is not legally allowed.

Ship quick showed up undamaged and works as it should

Only problem it took me about three weeks to get it of course it was between the holly days

Fairly easy install and it works like a champ so far

Good customer service.

I wanted a reliable, middle-of-the-road HVAC package with proven technology that was 1) easy to work on, 2) did NOT require proprietary replacement parts and 3) did NOT employ cutting-edge (expensive) technology. Goodman (now owned by Daiken) filled the bill for me, altho there were other brands that might have worked just as well. Delivery was reasonably prompt. The truck driver used a motorized pallet to move everything from the curb to my rear patio without a complaint (I tipped him anyway). Installation took the better part of 2 days, with some misc. clean up & adjustments later. Now that summer has arrived with 90+ degree temps, the a/c unit seems to be performing fine. It's also quiet. I did have some thermostat issues that required rewiring on a follow up visit, but otherwise no complaints. The furnace review will have to wait for roughly 5 more months when it gets cold again. HVACDirect was very good to work with, and I would buy from them again. Goodman's warranty registration process was a tad complex, but eventually I got it done & accepted via email. Oh, and the bottom line was $9,000 LESS than my highest bid for a comparable Lennox system from a local HVAC dealer. Not too shabby, but it did take the better part of April & May (including my self-education) to make it all happen, so you can't be in a big hurry when managing a project like this from scratch all by yourself. It also helps if the weather cooperates. Otherwise, you won't have the luxury of all that time to get the job done. My advice: if your HVAC equipment is fairly old (15-20+ years) & living on borrowed time, BE PROACTIVE. REPLACE IT ALL WHEN YOUR LOCAL WEATHER IS MILD & you'll save a TON of money -- thousands of dollars -- compared to waiting until it suddenly dies and you're forced to pay up big time for an immediate local replacement. Being proactive is by far the best and cheapest way to do it. You can thank me later.

we haven't had it long enough to really evaluate the thing.. We live in South Texas where summer stats in mid February and I tell you it's 85deg+ right now.. Right now I have "NO" complaints what-so-ever.. Fine job boys!!!!!!!!!!!!!!

Super service and shipping. Would recommend y’all to all my friends and customers. Three thumbs up ????????????

Unit is not yet installed. Will be done later this year.
Received the furnace before the expected delivery date. It came well packaged for shipping and arrived undamaged.

I check price they help me get the right equipment had installed very happy

arrived in good condition with additional parts as ordered, easy install and instructions were clear and helpful. Runs quieter than the Carrier that was replaced and keeps my home at a more steady temperature.

Our new furnace is fantastic. It keeps our home warm efficiently, and we've noticed a decrease in our energy bills.

We've had our furnace for a year now, and we couldn't be happier with its performance.

the best price

Everything went great. Thanks

Everything is fast and efficient as well as quieter than what we had before. Before, our ac would chug away 24/7 just to struggle to keep the house at 77, now it comes on for a few minutes periodically and the house is staying cool and pleasant. With the weird weather this year, we have also used the heater. Same story. Runs for a few minutes and keeps everything comfortable and me happy!

I installed the little furnace the afternoon it arrived. Well I transported it 100 miles northward and then installed it on the plenum I had built for the former furnace. I made certain the footprint was the same as the former downdraft. The unit is an upgrade to the 40,000 BTU, which operated well for about 15 years there.
As far as dealing with you folks, everything went as planned, save for the delivery delay due to whatever strange weather was plaguing everyone the one day. No fault of yours. My plan was to install before that wicked sub-zero set in and I accomplished that. No frozen water pipes in our cabin in the forest.

I finally got that furnace installed. I'm pretty happy with it, mostly probably because I'm warmer, but it was a pleasant experience buying from HVAC Direct. Even the shipper was nice and prompt. I don't have any complaints, except I didn't know what I was doing when I started. Had I to do it over again, I would wish that you carried some of the ducting and plenum and filter box I needed, although through my learning here, that might be difficult and there are a lot of custom items that might be impossible to stock. I really hope to use you again if I purchase A/C, and I referred my sister to you for a new heat pump and will continue to do so with others.

I have not installed it yet, but this is the third Goodman furnace we have purchased. The other two we have had no problems with. Arrived in good time and condition.

Your company and products are the bomb! I have purchased two full units this year from this company, and both are beautiful, quality, and work perfectly! They arrived so fast that I did not even have the appointment made to get them in! Thank you so much.

Just letting you know the furnace I purchased from you is currently working perfectly!

Quite satisfied so far with furnace. It was delivered with no damage and was relatively easy to install. It started right up out if the box. I had a certified Hvac tech tune it up right after install and he had to make very little adjustment.

So for everything has gone just fine we got the Furnace installed and it's doing just fine. You have a pleased customer here AAA+++.

after a few hic ups on my original order, I received the furnace I wanted. The furnace was very easy to install and works well. Overall am very happy with HVAC direct and your team. Thank you.

We have not installed this system yet, waiting for a break in this brutal heat. My system is still working (just old) so no reason to take a chance and be without air conditioning at our ages.

BUT…… the guy who helped me on the phone with my order was FANTASTIC, don’t lose him.

It was great!

My order arrived in record time, I was very pleased with everything from easy ordering to tracking and arrival of my order. Thank you very much.