Reviews for Goodman 5 Ton 15.2 SEER2 96% 120,000 BTU Furnace & AC System - R410A Horizontal

Customer Reviews

Best purchase we've made in a long time.

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Review by Clu.
- Verified Buyer
Posted on 2/24/26
Happy happy customer

This is a great company with great products. The owner of this company is an amazing man who cares deeply for people, and it shows with the way they do business. I highly recommend purchasing any and all HVAC equipment from HVACDIRECT.COM
Review by Customer
- Verified Buyer
Posted on 11/18/25
Goodman refuses to fix

The concerns the maker, not HVACDirect. Goodman's warranty has an absolute arbitration clause, clue #1 CYA and they would not their mistake with the homeowner direct. They will talk to your professional installer OR who sold the unit. Problem: The spy hole in the bottom panel is in the wrong place - Error codes are NOT visible unless the cover is removed, which the interlock switch prevents the unit from operating. The circuit bd placement or assembly error is not something the homeowner needs to spend $$ correcting. I have no respect for Goodman, and the 1 stars reflect upon them. Is it just my unit? That's why a class action would help but it is not legally allowed.
Review by CliffOnTheRoad
- Verified Buyer
Posted on 5/6/25
Furnace

Ship quick showed up undamaged and works as it should
Review by Dan
- Verified Buyer
Posted on 2/18/25
Good

Only problem it took me about three weeks to get it of course it was between the holly days
Review by Jesus
- Verified Buyer
Posted on 1/20/25
Goodman furnace

Fairly easy install and it works like a champ so far
Review by Guitar Harry
- Verified Buyer
Posted on 1/14/25
Very good product for the price.

Good customer service.
Review by Nhutlan95
- Verified Buyer
Posted on 12/16/24
Superb quality

Super service and shipping. Would recommend y’all to all my friends and customers. Three thumbs up ????????????
Review by Hatch
- Verified Buyer
Posted on 4/16/24
Furnace

Unit is not yet installed. Will be done later this year.
Received the furnace before the expected delivery date. It came well packaged for shipping and arrived undamaged.
Review by Rico
- Verified Buyer
Posted on 4/16/24
Good buy

I check price they help me get the right equipment had installed very happy
Review by Richard
- Verified Buyer
Posted on 1/11/24
excellent unit for the price, value is apparent in the build

arrived in good condition with additional parts as ordered, easy install and instructions were clear and helpful. Runs quieter than the Carrier that was replaced and keeps my home at a more steady temperature.
Review by Invstrj
- Verified Buyer
Posted on 12/22/23
Excellent Heating

Our new furnace is fantastic. It keeps our home warm efficiently, and we've noticed a decrease in our energy bills.
Review by Carol
- Verified Buyer
Posted on 9/5/23
Highly Recommend

We've had our furnace for a year now, and we couldn't be happier with its performance.
Review by Bob
- Verified Buyer
Posted on 9/5/23
working good

the best price
Review by Tony Vincent
- Verified Buyer
Posted on 8/18/23
Been great

We have been using HVAC Direct as our primary supplier to upgrade and replace some older systems. We are in a relatively rural area and it is sometimes difficult to get what we need. HVAC Direct has always been great in ensuring what we ordered would meet what we were looking for and advise us when we might be headed in the wrong direction. This most recent system we ordered and received was no exception. Everything was shipped and received in good order and has been installed.

Thank You and all of the folks at HVAC Direct,
Review by John
- Verified Buyer
Posted on 4/14/23
Everything went as planned

I installed the little furnace the afternoon it arrived. Well I transported it 100 miles northward and then installed it on the plenum I had built for the former furnace. I made certain the footprint was the same as the former downdraft. The unit is an upgrade to the 40,000 BTU, which operated well for about 15 years there.
As far as dealing with you folks, everything went as planned, save for the delivery delay due to whatever strange weather was plaguing everyone the one day. No fault of yours. My plan was to install before that wicked sub-zero set in and I accomplished that. No frozen water pipes in our cabin in the forest.
Review by Paul
- Verified Buyer
Posted on 1/20/23
Happy with it

I finally got that furnace installed. I'm pretty happy with it, mostly probably because I'm warmer, but it was a pleasant experience buying from HVAC Direct. Even the shipper was nice and prompt. I don't have any complaints, except I didn't know what I was doing when I started. Had I to do it over again, I would wish that you carried some of the ducting and plenum and filter box I needed, although through my learning here, that might be difficult and there are a lot of custom items that might be impossible to stock. I really hope to use you again if I purchase A/C, and I referred my sister to you for a new heat pump and will continue to do so with others.
Review by Josiah
- Verified Buyer
Posted on 1/4/23
No problems

I have not installed it yet, but this is the third Goodman furnace we have purchased. The other two we have had no problems with. Arrived in good time and condition.
Review by Brian
- Verified Buyer
Posted on 1/3/23
The bomb!

Your company and products are the bomb! I have purchased two full units this year from this company, and both are beautiful, quality, and work perfectly! They arrived so fast that I did not even have the appointment made to get them in! Thank you so much.
Review by Michelle
- Verified Buyer
Posted on 12/2/22
Working perfectly

Just letting you know the furnace I purchased from you is currently working perfectly!
Review by Loren
- Verified Buyer
Posted on 12/1/22
Satisfied

Quite satisfied so far with furnace. It was delivered with no damage and was relatively easy to install. It started right up out if the box. I had a certified Hvac tech tune it up right after install and he had to make very little adjustment.
Review by Judd
- Verified Buyer
Posted on 12/1/22
AAA+++

So for everything has gone just fine we got the Furnace installed and it's doing just fine. You have a pleased customer here AAA+++.
Review by Dave
- Verified Buyer
Posted on 11/14/22
Very happy

after a few hic ups on my original order, I received the furnace I wanted. The furnace was very easy to install and works well. Overall am very happy with HVAC direct and your team. Thank you.
Review by Samuel
- Verified Buyer
Posted on 10/19/22
Great customer service

We have not installed this system yet, waiting for a break in this brutal heat. My system is still working (just old) so no reason to take a chance and be without air conditioning at our ages.

BUT…… the guy who helped me on the phone with my order was FANTASTIC, don’t lose him.
Review by Dennis
- Verified Buyer
Posted on 9/8/22
It was great!

It was great!
Review by Sam
- Verified Buyer
Posted on 7/13/22
Fast

My order arrived in record time, I was very pleased with everything from easy ordering to tracking and arrival of my order. Thank you very much.
Review by Paul
- Verified Buyer
Posted on 7/7/22