Reviews for Goodman 3.5 Ton 14.5 SEER2 96% 120,000 BTU Furnace & AC System - R410A Horizontal

Customer Reviews

It works great

The unit works great and I only need to fill up propane once a year
Review by Jan
- Verified Buyer
Posted on 3/24/26
The company was reasonably priced and delivery was right on time. The furnace is definitely worth the money with no hassle on installing it.

I would definitely buy from them if I needed to.
Review by Rose
- Verified Buyer
Posted on 3/17/26
Great furnace

We are pleased with our choice for the furnace. It works well and is efficient. I installed it and had a professional come in and go over everything before firing up. He made a few suggestions and fired it up. It works great
Review by DF
- Verified Buyer
Posted on 3/12/26
Goodman 80% 120,000 BTU Two Stage Gas Furnace - 24.5" Width - Upflow / Horizontal

Arrived quickly and well packaged. Good price for a 80% efficiency furnace today. This is for house build in 1938 and renovation in 2018 with a deck floor addition. The livable square footage of this house is 2,100 square feet in Northern New Jersey. Keeps the place comfortable and reasonably quiet. I highly recommend Goodman and HVACDIRECT.com.
Review by Jason
- Verified Buyer
Posted on 2/7/26
Hot air furnace

Bought a decent amount of systems from them and they are so far seem to be working as they should I got great deal also on Black Friday and they match any other suppliers and beat them by a little I highly recommend this company!
Review by Rob
- Verified Buyer
Posted on 12/9/25
Goodman 80btu

Saleman was great , service was great, delivery was great.......and the price was Right. The furnace was installed about a week now it's very quiet and efficient. ????
Review by Val
- Verified Buyer
Posted on 10/23/25
Great Option

I will say that HVAC direct provides a great service in not having to jump through hoops in order for a home owner to buy a furnace. The furnace is built pretty basic and that is what I wanted. Just keep in mind that if you are a homeowner installing the unit on your own and you have an issue with the furnace, you must have a certified tech troubleshoot and give you a report to forward to Goodman in order to use the warranty. HVAC direct ships fast as lightning. Don't be afraid, buy the equipment and save thousands.
Review by Dieselduty
- Verified Buyer
Posted on 9/26/25
My experience

I only bought a lower end furnace; but that's not to say it's not a good furnace. For the cost I'm 'very' happy. I expect that as time goes on parts will never be an issue. Nothing fancy here, just a good basic gas furnace. I have experience so I installed it myself, which makes the experience super affordable. Shipment was lightning fast. I live within one state of their West Coast Distribution Center, so I had my furnace in 27 hours from order placement. I would highly recommend HVAV Direct. While I didn't need it, I understand from friends who have; they have great sales support too.
Review by Dick
- Verified Buyer
Posted on 9/24/25
80,000 BTU 80% AFUE 9-Speed Single Stage Gas Furnace - Upflow/Horizontal

Highly recommend, the 3rd time I have ordered , great prices, fast delivery.
Review by joel
- Verified Buyer
Posted on 7/16/25
Great product

Everything from the beginning to the end was a great experience and even a better unit. The only thing I'd like to suggest is to put stickers on the shipping box and on the A-Coil itself to indicate that the R-32 sensor is locate inside the A-Coil box.
Review by Ed
- Verified Buyer
Posted on 4/25/25
Good experience

So far this has been a very pleasant experience dealing with them. It was a great price, arrived within a couple of days damage free, and works great. I will definitely order from them again
Review by Goodman gas furnace
- Verified Buyer
Posted on 4/10/25
Great product

Very good product. No problems with shipping delivery and the furnace works great. I would highly recommend this furnace and this company. JS
Review by JS
- Verified Buyer
Posted on 4/9/25
Replaced same model of 18 years

Its a Goodman. Replaced an 18 year old Goodman. The motor on the power vent failed. But instead of fixing one part at a time, I replace the unit. Simple model. If this one works and lasts as well as the last one, I will be very satisfied. I found my installer on Nextdoor. Licensed and certified. Low overhead.
Review by Leo
- Verified Buyer
Posted on 4/7/25
Awesome

My furnace went out in the coldest time. couldn't get any help as everyone totallt booked. I found This site very easy,picked the one I wanted and inn no time it was delivered!! whole process Great and furnace works Beautifully!! highly-rated!!!
Review by Not Frozen
- Verified Buyer
Posted on 4/2/25
Pleased

Excellent quality. Quiet and efficient.
Review by Dan
- Verified Buyer
Posted on 4/1/25
Good

Love it.
Review by Oj
- Verified Buyer
Posted on 4/1/25
Great purchase

I installed it myself and it works perfect
Review by Lee
- Verified Buyer
Posted on 4/1/25
Very good experience buying Furnace

The Salesman Charles was extremely helpful, and the furnace works great! The delivery person was awesome! Great product! Would highly recommend your company!
Review by Ty. B
- Verified Buyer
Posted on 3/31/25
60000 with lp kit

Dealing with HVAC direct was a fast and simple process. Furnace arrived within 5 days and was in perfect condition . LP kit was installed and furnace has been running flawlessly with no problems . I’m going to be upgrading the main houses heating and cooling systems this spring and will definitely be using HVAC direct for all my HVAC needs .Great team and Great products at good prices !
Review by Mike D
- Verified Buyer
Posted on 3/27/25
Good furnace

My first good one lasted 17 years so I got another one
Review by Good one
- Verified Buyer
Posted on 3/21/25
Expectations exceeded!

My experience with HVAC direct was excellent in every way! The technician that helped me was very knowledgeable. He was very helpful in advising me as to what I needed for my home. I had a few minor issues with the dimensions only because I gave the wrong sizes that were needed. HVAC direct technicians quickly corrected the issue before the product was sent. I also have to say being it was winter time I was amazed at how fast my new furnace arrived at my home! I was also very pleased that the way it was packaged, it got here without a dent or scratch or bang to it. When I open the box I was very happy with the quality of the product and as I am a jack of all trades I installed it myself effortlessly. I am very happy with HVAC direct. I got nothing but good to say about these people. My experience was excellent and I highly recommend them. I might also add I like their website as well very easy to maneuver and find what you need.
Review by Bigdog57
- Verified Buyer
Posted on 3/20/25
love it

heard on the light bill
Review by sheila
- Verified Buyer
Posted on 3/16/25
Goodman

Easy transaction
Review by Brian
- Verified Buyer
Posted on 3/11/25
NONE

AWESOME PLACE TO DEAL WITH
Review by NONE
- Verified Buyer
Posted on 3/6/25
gas furnace

great product, great price
Review by keith
- Verified Buyer
Posted on 3/4/25
Gas furnace

The furnace works great! The delivery person was awesome! Great product! Would highly recommend your company!
Review by Shuey
- Verified Buyer
Posted on 3/1/25
Furnace 80000 Goodman

Fast shipping received wrong furnace on first delivery.. but customer service was good about it .. they picked up wrong furnace and sent correct furnace out in a reasonable time.. got furnace hooked up and seams to be working as it should..
Review by Dan
- Verified Buyer
Posted on 2/13/25
Goodman Condenser

The condenser is VERY noisy.
1. A compressor sound blanket would have helped a lot. I would have gladly paid $100 for the add.
2. There's a small section of low pressure pipe that's not insulated causing condensation leaking inside the condenser.

Review by Boyd A. Lott
- Verified Buyer
Posted on 2/5/25
My new furnace from HVAC

I am very satisfied with my new furnace! The company delivered it with care. And after checking elsewhere, the price was good. Now I am warm as toast!!
Review by LLP
- Verified Buyer
Posted on 2/2/25
The furnace works great

I would let other contractor know
about your website ! Great prices and Tech Support.

Review by Jesse
- Verified Buyer
Posted on 1/28/25
Very effective and properly priced machine

One of my tenants furnace gave in the middle of the arctic cold winter we had in January 2025 and I have to look for a quick replacement. I ordered on Monday, it was delivered on Thursday and I install on Friday. Easy to install for any DIYers and very effective for a 3 bedroom/1320SQFT house. It cost less than $1500 for the machine and delivery and that is a win any day. My tenants are super happy with the delivery and the turnaround time.
Review by Pittsburgh
- Verified Buyer
Posted on 1/28/25
60k gas Furnace

So far so good working like a champ
Review by EdC
- Verified Buyer
Posted on 1/14/25
internet ac

great service and great shipping,no damage on six units.
Review by ort
- Verified Buyer
Posted on 1/14/25
Excellent Price, Great Service, Good Quality

HVAC Direct website made it easy to get the furnace I needed. The price was the by far the best I could find and they delivered it very quickly. I'm always nervous about making a purchase of this type over the internet, but it went smoothly and exceeded expectations. The Goodman furnace itself was easy to install and the water drain kit I needed because of horizontal installation had good instructions and installed nicely. As well, the propane conversion kit also was easy to install (just had to borrow a manometer from an HVAC friend). Overall, the furnace is running nicely and I'm very thrilled with the purchase.
Review by Keith Self Installer
- Verified Buyer
Posted on 1/14/25
great unit

replaces my 1972 furnace it had a long run
Review by smitty
- Verified Buyer
Posted on 1/13/25
Works well

Had a hard time contacting a sales rep to close the purchase. Took 3 weeks of phone tag and complaints to hear back about a coil swap to complete a,c / heat package. After that it showed up in a timely manner and was not damaged. Customer service was lacking in this interaction, but the value of the purchase is suitable vs. hiring someone to rip me off because they are supposedly licensed. We all learn, make mistakes, and are fail-able: I have seen professionals make mistakes, if you know your limits you can be independent without having a huge issue. Have someone experienced help and educate you if you're weary. Not all youtubers are accurate
Review by CM
- Verified Buyer
Posted on 11/30/24
5 star

Great experience! Forever a customer now.
Review by R. Hawkins
- Verified Buyer
Posted on 5/14/24
Awesome

Outside ac condenser went out. Found replacement on there website ordered was here the next day and works flawless would definitely buy from them again.
Review by John
- Verified Buyer
Posted on 5/14/24
Superb quality

Super service and shipping. Would recommend y’all to all my friends and customers. Three thumbs up ????????????
Review by Hatch
- Verified Buyer
Posted on 4/16/24
Great product

Works great and was easy to install.
Review by Chuck
- Verified Buyer
Posted on 3/11/24
Furnace, cased coil and 2 stage condensing unit

Great service and delivery. Have purchased other systems and no problems. Retired HVAC owner changing out my own equipment.
Review by Gary
- Verified Buyer
Posted on 3/6/24
Great product

Great product, great price, great service.
Review by Dave
- Verified Buyer
Posted on 3/6/24
Delivered quickly and in good shape

Should I need anything else I will most definitly order from here.
Review by Vincent
- Verified Buyer
Posted on 2/17/24
Really satisfied!

Works great and keeps up with comfort needs.
Review by Qpc
- Verified Buyer
Posted on 1/15/24
Easy replacement

Would recommend
Review by Dl
- Verified Buyer
Posted on 1/15/24
Great furnace for a good price.

Replaced a junk 30 year old furnace that didn't heat the house we purchased last year. This new furnace heats the whole house without any problems. Quick shipped and arrived in good condition.
Review by Rich
- Verified Buyer
Posted on 1/11/24
very pleased with your service

I am very pleased with your service. It's always very quick and efficient. However I was not pleased with the Goodman product my company last received. After installing the unit for the costumer the compressor did not work. It has caused a lot of turmoil with the customer and many unpaid labor hours for my company.
Review by Roy
- Verified Buyer
Posted on 12/8/23
Very impressed.

My old Borg Warner finally gave out and this was suggested by my local shop. I did some research on my own and the reviews were very positive. I am really impressed with how quiet it is, and how little space it took up compared to my older unit. Check Goodman out... great bang for the $. Cheers...Chuck
Review by chucdhd
- Verified Buyer
Posted on 12/5/23
Great

Everything was GREAT! Price, shipping, etc.

Iâ€™ll be telling everybody
Review by Paul
- Verified Buyer
Posted on 11/16/23
Good Heating Unit

DIY install of complete hot air system went flawlessly. Great delivery, customer service. Furnace has been working very well through fall, winter coming up and appears furnace will do the job.
Review by Smurphny
- Verified Buyer
Posted on 11/10/23
HVAC is number #!

Excellent service, prompt delivery and the system works great. I have already recommended HVAC Direct to my friends that are looking to upgrade.
Review by Phil
- Verified Buyer
Posted on 10/31/23
Great experience

it was a great experience I really enjoyed it to buy from you guys thanks for all your help everything was like the way we expected thanks again
Review by Aron
- Verified Buyer
Posted on 10/7/23
A/C

Best condenser for the money
Review by Ron
- Verified Buyer
Posted on 10/4/23
Save money

I'm glad we found hvacdirect.com, we ended up saving $$ because of them. Much better price than relying on the installer.
Review by Micharl
- Verified Buyer
Posted on 10/2/23
No complaints

Everything went as planned, delivered quickly, hooked up easy, and could the house as planned. Great service and I have no complaints. I believe it is the 3rd or 4th unit I have purchased through HVAC Direct
Review by Randy
- Verified Buyer
Posted on 9/29/23
Going to be ordering many more

We just ordered three AC systems from your site and everything arrived in a timely manner.
Your pricing is fair.

Your salesmen and support staff are doing a great job. I know you are dealing with some supply chain issues which prompted your sales guy to reach out to me and suggest another brand that was available.

I know sometimes some negative comments are good to give you something to work on but for now; you guys seem to have a good process in place.

We're going to be ordering many more AC systems from you guys in the coming months. Keep up the good work.
Review by Charles
- Verified Buyer
Posted on 9/26/23
Well done

I congratulate your logistic and delivery crew for great communication ahead of delivery.

They were on time , efficient and courteous.

The product arrived very well packaged without any blemish, dent it scratch.

Well done!
Review by Vivien
- Verified Buyer
Posted on 9/26/23
Pleased

Equipment was delivered within a reasonable timeframe and in good condition.

I am pleased with the quality of the unit(s) and they are performing as anticipated.

Very positive experience to have ordered from HVAC Direct.
Review by Greg
- Verified Buyer
Posted on 9/20/23
All good

All good feedback on the products I received from HVAC Direct, everything arrived in good shape, installation went good, & the new A/C is working great! Thanks again!
Review by Stephen
- Verified Buyer
Posted on 9/13/23
Excellent customer service

I have ordered several systems
The customer service and communication has always been excellent
Review by Dan
- Verified Buyer
Posted on 9/11/23
great service

good product delivery was 2 days earlier than expected.
Review by Steve
- Verified Buyer
Posted on 9/11/23
This furnace is a very good deal.

This furnace is replacing a Bryant, Plus 90T furnice with a broken heat exchanger with a lifetime warranty that Bryant wouldn't honor. The Goodman 80k btu and 80% furnice wlil do just as good a job as the as the 90% Bryant did for only 9 years.
Review by David
- Verified Buyer
Posted on 9/9/23
Great!

Very affordable, easy to install and works great! Will definitely purchase from HVAC Direct again!
Review by Ashley
- Verified Buyer
Posted on 9/7/23
Great little unit,replaced a 50k in a garage

It produces a lot more heat then expected,no problems
Review by Dan
- Verified Buyer
Posted on 9/7/23
Great replacement

Replaced my Carrier after 24 years. Only modification was I had to add 6" to top of plenum because Goodman was shorter. Quick trip to Menards for odds and ends. Took me and my son 3 hrs. to install. Painted the old carrier A-coil case to match and looks great. Turned power on and started right up. Have to get used to very quiet fan motor. Great improvement over the old carrier.
Review by Rich
- Verified Buyer
Posted on 9/6/23
Good product for a decent price.

Good product for a decent price. Glad to be able to purchase these over the counter.
Review by Greg
- Verified Buyer
Posted on 9/6/23
A1

everything was A1. Product is good, delivery on time. No complaints whatsoever.
Review by Milan
- Verified Buyer
Posted on 9/6/23
Phone

Excellent service on the phone and working with me to find the proper unit. Fast delivery. Overall very easy to work with
Review by Great customer service
- Verified Buyer
Posted on 9/6/23
Great Pricing Quick Shipping

This unit has worked well. I am very happy with it. The price was good and they were super fast to get it to me
Review by Jeffrey
- Verified Buyer
Posted on 9/5/23
Best price for qualty product

I have had great luck with Goodman gas furnaces. HVAC Direct had the furnace I needed at the best price and quickest delivery on the internet. Highly recommend them.
Review by Dennis
- Verified Buyer
Posted on 9/5/23
Excellent Purchase

Thank you to the staff!!
Review by Bob T
- Verified Buyer
Posted on 9/5/23
Furnace purchase

Worked out well, product was perfectly suited for the job. Well done.
Review by Ace
- Verified Buyer
Posted on 9/5/23
No Complaints

We have no complaints about our new furnace. It's a solid choice for anyone looking for a dependable heating solution.
Review by Hank
- Verified Buyer
Posted on 9/5/23
Quiet and Efficient

I love how quiet and efficient our furnace is. It doesn't disrupt our daily activities, and it keeps our home warm.
Review by Grace
- Verified Buyer
Posted on 9/5/23
Great Investment

Investing in our new furnace was a wise decision. It's a high-quality furnace that performs exceptionally well.
Review by Frank
- Verified Buyer
Posted on 9/5/23
Reliable Warmth

This furnace has been a reliable source of heating for my family during the winter months. We haven't experienced any issues with it.
Review by Emily
- Verified Buyer
Posted on 9/5/23
Impressive Heating

I was pleasantly surprised by the efficiency of our new furnace. It heats up our home quickly and evenly.
Review by Dave
- Verified Buyer
Posted on 9/5/23
Keeps Us Warm

I recently installed a new furnace in my home, and it has been working flawlessly.
Review by Alice
- Verified Buyer
Posted on 9/5/23
Working Great

No complaints. Arrived quick and works great.
Review by Ben
- Verified Buyer
Posted on 9/5/23
Went well

Thank you delivery went well and equipment.
Review by Minerva
- Verified Buyer
Posted on 9/1/23
Perfect

Products arrived in perfect condition and exactly what was ordered. Thank you for the quality experience
Review by Anthony
- Verified Buyer
Posted on 8/31/23
Great service!!

Easy company to work with. Quality product and fast delivery.
Review by Esco
- Verified Buyer
Posted on 8/31/23
Satisfied

So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review by Delores
- Verified Buyer
Posted on 8/29/23
Satisfied

So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review by Delores
- Verified Buyer
Posted on 8/29/23
Satisfied

So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review by Delores
- Verified Buyer
Posted on 8/29/23
Satisfied

So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review by Delores
- Verified Buyer
Posted on 8/29/23
Satisfied

So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review by Delores
- Verified Buyer
Posted on 8/29/23
Satisfied

So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review by Delores
- Verified Buyer
Posted on 8/29/23
Delivered in 3 days

Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
Posted on 8/29/23
Delivered in 3 days

Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
Posted on 8/29/23
Delivered in 3 days

Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
Posted on 8/29/23
Delivered in 3 days

Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
Posted on 8/29/23
Delivered in 3 days

Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
Posted on 8/29/23
Delivered in 3 days

Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
Posted on 8/29/23
Smooth transaction

Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on 8/29/23
Smooth transaction

Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on 8/29/23
Smooth transaction

Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on 8/29/23
Smooth transaction

Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on 8/29/23
Smooth transaction

Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on 8/29/23
Smooth transaction

Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on 8/29/23
A plus

A plus very satisfied thanks
Review by Brian
- Verified Buyer
Posted on 8/29/23
Very Pleased

Pleased with HVAVdirect's service and support. The lift gate service seems like a $35 bogus charge. Other than that, delivery was 3 business days from OH to MD. Equipment looked great and had recent mfgr date stamps. Equipment installed well with no issues. I would buy from HVACdirect again.
Review by Nick
- Verified Buyer
Posted on 8/19/23
Keeping up good in Arizona Heat

Nice and Quit
Review by Paul
- Verified Buyer
Posted on 8/19/23
working good

the best price
Review by Tony Vincent
- Verified Buyer
Posted on 8/18/23
Quick and easy

HVAC was quick and easy to work with.

Product arrived in tack and it is working great!!
Review by Nana
- Verified Buyer
Posted on 8/16/23
Great

Everything came as planned and we appreciate the experience of your people through the ordering and shipping. We have installed the air conditioner and evaporator and everything works great. We have already applied for the 10 year warranty. If we need anything in the future we will be contacting HVAC DIRECT.
Review by Larry
- Verified Buyer
Posted on 8/15/23
Excellent customer service

We have received the order and appreciate the excellent customer service provided regarding the delivery. The system has not yet been installed; however, we are hopeful for a successful installation.
Review by Eddie
- Verified Buyer
Posted on 8/9/23
I chatted with a live person and he was very good gave me many answers to my questions his name is Benjamin

Havenâ€™t bought it yet just going out there and doing some research to see whatâ€™s the best
Review by Eugenia
- Verified Buyer
Posted on 8/8/23
Great

Great service and product..will order again soon..
Review by Ernest
- Verified Buyer
Posted on 8/1/23
all good

all good
Review by bernardo
- Verified Buyer
Posted on 7/25/23
Works great

Everything arrived in good order, which is rare these days.
It was installed this morning and works great.
Review by Thomas
- Verified Buyer
Posted on 7/25/23
Goodman Poor Reliability and Performance

A Goodman "4-ton" 14 SEER was installed in our new house. It cannot keep up with Phoenix summer heat. Specs show it only puts out 3.5 tons. Our experience is that it can only maintain 82Â° up to 116Â° ambient. The capacitor has gone out twice in four years. Our previous house has a Trane that was still going after 25 years with no trouble.
Review by HotnPhoenix
- Verified Buyer
Posted on 7/23/23
It was great!

It was great!
Review by David
- Verified Buyer
Posted on 7/22/23
Great

It was great! And the registration went smoothly!
Review by Victoria
- Verified Buyer
Posted on 7/21/23
Exceeded my expectations

I purchased a Goodman 3 tn. AC unit from you.

I have listed my comments below:

The sales support person was very helpful. He asked questions that I had not thought of. This resulted in an order that exactly satisfied my requirements. I have a split system that I was replacing only the AC section and retaining the gas furnace section. He made sure that we had the correct measurements for the condenser/coil pack. This saved me from having to return and replace components.
As promised the order was shipped the next business day, with a tracking number and carrier information.
My order arrived on schedule with no damage, and correct as per the order. Everything fit perfectly. The carrier who delivered, unloaded and placed the order in my garage.
HVACDIRECT exceeded my expectations. My contact was very knowledgeable, patient, and enjoyable to work with. I will soon be requiring another AC unit and I plan to purchase from HVACDirect.
Review by Jerry
- Verified Buyer
Posted on 7/18/23
Love it

I purchased a Goodman HVAC system, and I love it! It is very quietâ€”donâ€™t even know that it is running plus the price was great as well! With the upcoming very hot and humid weather, Iâ€™m happy that I made my purchase when I did. Thanks so much!
Review by Bethany
- Verified Buyer
Posted on 7/18/23
Extremely Satisfied

We purchased a 3 ton Goodman air conditioner set and my husband and I are extremely satisfied with it! Itâ€™s lowered our energy bill, and it keeps us nice and cool! Thank you!
Review by Mary
- Verified Buyer
Posted on 7/18/23
It was great!

It was great!
Review by Brennan
- Verified Buyer
Posted on 7/15/23
Good Units

AC Installers hate Goodman because of the low price. I self installed a Goodman 2 years ago and it is still blowing 47 degree air at the registers.
Review by BK
- Verified Buyer
Posted on 7/14/23
Excellent cooling

This unit replaced our original home installed system. It is as you would hope much better at keeping the house more comfortable. Waiting to see how this unit compares in operating cost compared to last years equivalent.
Review by Jon
- Verified Buyer
Posted on 7/12/23
Great

It was great!
Review by Joey
- Verified Buyer
Posted on 7/12/23
Quality system at a very reasonable price

The system is very quiet. I haven't had it very long but it appears to do the job. Compared to other manufacturers prices it was a very good value.
Review by Rebecca
- Verified Buyer
Posted on 7/10/23
Thank you

The unit is installed and we are enjoying the product you sold us.

Thanks for your help and support.
Review by Tibor
- Verified Buyer
Posted on 7/10/23
Fantastic

Everything was fantastic.

Review by Patrick
- Verified Buyer
Posted on 7/10/23
Extremely Satisfied

We are extremely satisfied! The new Goodman air conditioner is working perfectly. It is super quiet too. Your delivery was very quick. Unfortunately this order included a condensing unit that had some damage, but again you folks excelled. A replacement unit was sent quickly and the folks I worked with were very nice.
Review by Reinhard
- Verified Buyer
Posted on 7/8/23
Extremely Happy

I am extremely happy with AC system I purchased from you. The ordering process was easy and I received excellent customer service. The products arrived in good condition and I was able to install them with no issues. Iâ€™m glad your company sells to individuals and not just hvac companies.
Review by Adam
- Verified Buyer
Posted on 7/7/23
Fine

everything is fine. Arrived early. That was great. Thanks
Review by Ed
- Verified Buyer
Posted on 7/7/23
excellent

very good,......excellent
Review by ruben
- Verified Buyer
Posted on 7/6/23
Nice Cooling Power

We are happy with the cooling power of this unit. Ready for the heat of the GA summer
Review by jwsybe
- Verified Buyer
Posted on 7/2/23
Phenomenal

I had a phenomenal experience with HVAC Direct. Price was great, shipping was quick, and my new air conditioner works very well. I have zero complaints about the process whatsoever and I’ll definitely be using HVAC Direct for my upcoming new home build.

Thank you for a super experience. I like being treated like gold.
Review by Jaret
- Verified Buyer
Posted on 6/29/23
capacitor

only less than 3 years and capacitor fail
Review by negro68
- Verified Buyer
Posted on 6/16/23
Working great

The product was delivered promptly and in great condition. It’s installed and working great. Thanks for the ease of this purchase.
Review by Fred
- Verified Buyer
Posted on 6/8/23
Performing well

Our equipment is performing well and we hope to remain satisfied with our purchase.
Review by John
- Verified Buyer
Posted on 5/22/23
So for so good

Great system so for only had a couple of months
Review by Lo
- Verified Buyer
Posted on 5/17/23
Thanks!

I couldn’t be happier with my HVAC Direct purchase. It was a great experience.

I am a homeowner with a strong set of skills but we all have to know our limits.

I had a buddy with 40+ years experience help out. He was super impressed with the quality of the products. He said I got everything needed, nothing extra and he said most people don't know enough to buy a Thermal Expansion Valve. It's not necessary but increases efficiency.

Thanks for everything.
Review by Ray
- Verified Buyer
Posted on 5/15/23
Weâ€™d recommend your company

We have nothing but good feedback. Prompt courteous service and product is well worth cost. Weâ€™d recommend your company.
Review by David
- Verified Buyer
Posted on 5/5/23
Great experience

You guys made this a great experience for me. I've never made any major appliance purchase online before and the experience was very good. I had an issue with the original order since it was damaged in shipping, but with some simple pictures and communication, I got a replacement shipped out immediately. Thank you for making this very easy all around.
Review by Joe
- Verified Buyer
Posted on 4/19/23
Works great

Heater works great. It was received very promptly and was packaged well.
Review by Art
- Verified Buyer
Posted on 4/13/23
Great!

It was great! The delivery was great and the unit went in like a dream. In addition the unit is working great !!!!!!!! and I love it. When I need to put another one in I will call ya'll.
Review by Harry
- Verified Buyer
Posted on 3/23/23
happy with it

we are happy with it . but no paper work came with it.
Review by sheila
- Verified Buyer
Posted on 3/21/23
Very pleased

I am very pleased with the units I bought. The furnace works well, stronger than the one I had before.
Review by Susanne
- Verified Buyer
Posted on 3/21/23
Happy with everything so far

it's still sitting in the box unfortunately. Have not had the time I impulse bought this a little early. Great packaging and it should be a great fit. Happy with everything so far I just wish I bought it like next week or two. I'm super happy I just bought my first house recently.
Review by Shelby
- Verified Buyer
Posted on 3/13/23
Great Experience

I had a great experience. The price was good shipping was quick. Product I ordered is a good quality product. Keep up the good work
Review by Greg
- Verified Buyer
Posted on 3/13/23
Works great

The Goodman furnace works great, and sold at a good price.
Review by Doug
- Verified Buyer
Posted on 3/13/23
It was great!

It was great!
Review by Derek
- Verified Buyer
Posted on 3/6/23
Fantastic

Your website is fantastic.

Easy to walk through and has complete information on all products.

The actual purchasing process was excellent although we were a bit stumped at first with the section referring to the need for a lift.

A simple phone call provided clarity.
Review by Delwin
- Verified Buyer
Posted on 2/24/23
Fine

I think everything is fine we actually haven’t even opened the box yet so I don’t know much yet but everything else we have bought from you all has been great
Review by Tim
- Verified Buyer
Posted on 2/10/23
Over all good so far

Overall pretty happy, I’ve not ran ac yet but have been running heat. I will say I was unaware at time of purchase that the a coil was a horizontal one. Turned out a good thing as I like how the set up went that way possibly better. But wish I’d of caught that at time of purchase. Over all good so far. Thanks
Review by Justin
- Verified Buyer
Posted on 2/10/23
Very impressed

Just wanted to say thanks for the fast service received furnace in packaging that impressed the hell out of me. You guys make sure things dont get hurt in shipping. Any how i have not hooked it up yet i have a coal stoker stove which i am using up the coal i have before i hook up propane furnace. Other wise very impressed.
Review by Clyde
- Verified Buyer
Posted on 2/10/23
Very helpful

We have not installed the furnace we ordered just yet we was waiting for warmer weather!! But I can give you an excellent review with customer service and shipping. Customer service was very helpful and great communication!! The shipping was fast and order was exactly what I ordered!! I would recommend HVAC Direct to anyone needing supplies you carry!!
Review by Rhonda
- Verified Buyer
Posted on 2/9/23
Running perfectly

My furnace is in and running perfectly.....as expected. Great prices.

The ordering and delivery were easy, and quick. The furnace arrived on its pallet completely unscathed, which was a delight.

I also ordered a furnace base with a filter rack. This arrived in good condition as well. It's quality was not so great though. The door to the raclwas not square, nor was it hung level. The hinges weren't evenly attached. I took it all apart and rebuilt it to my satisfaction, rebuilding the filter rack completely....probably won't order from that brand again.

I'll be putting a heat pump on top of this furnace eventually. Will certainly buy from you if you have what I am looking for.
Review by Ed
- Verified Buyer
Posted on 2/2/23
excellent

Product excellent customer service excellent
Review by Bassam
- Verified Buyer
Posted on 1/27/23
Perfect

the gas furnace is perfect.

Thank you so much!
Review by David
- Verified Buyer
Posted on 1/23/23
Outstanding

It was outstanding! The furnace and Condenser/A-Coil arrived within 5 days! Both in great shape. I got the furnace and A-Coil installed within a few days. Unit fired up from the 1st thing and the unit was taking care of business nicely in time for the massive sub zero cold front before Christmas. Hardest thing I had to do was get the exhaust line cut and routed thru 100+ year old walls

I will be back in spring to buy a line-set and "whip" for the Condenser. Thank you. I had previously bought from Alpine and I have two Goodman Units in my own house in use from 2008 and 2010 that have required minimal maintenance (flame sensor oxidized) Thank you
Review by Paul
- Verified Buyer
Posted on 1/20/23
Great service

Great product great price great service
Review by Brad
- Verified Buyer
Posted on 1/20/23
No instructions

My main complaint is no instructions. I am installing this 10.5 hours away and have no idea what the Tim pieces are for or where they go. I can no way hire a company to install. Kinda not happy.
Review by James
- Verified Buyer
Posted on 1/16/23
Very pleased

We are very pleased with the heating unit, which is a marked difference.
Review by Abram
- Verified Buyer
Posted on 1/16/23
Made things right

Things don't always go perfectly, but thanks to you, hvacdirect, made things right.

It's a nice feeling to know you guys have my back.
Review by Dennis
- Verified Buyer
Posted on 1/11/23
Great condition

My order was received on time and in great condition. System was easily installed and is working well. Thank you for your help!
Review by Phil
- Verified Buyer
Posted on 1/11/23
Very good so far

I am pleased with your company's sales representative (' s) and service. The function of the furnace seems to be very good so far. I haven't received an Xcell bill yet, so I can't speak about the efficiency.

The air conditioner hasn't been installed because it's in the middle of winter, so that will have to wait.
Review by Johnny
- Verified Buyer
Posted on 1/6/23
Really appreciate everything

I really appreciate everything that you did to make my purchase fast and as smoothly as possible. I am very happy with my furnace. It has been installed and works beautifully. Thank you so much.
Review by Julie
- Verified Buyer
Posted on 12/22/22
Well executed

The order from you folks was well executed, simple, and aided in solving my problem. The work on this end, including installation--not so much.
Review by Bob
- Verified Buyer
Posted on 12/8/22
Great

It’s great and I enjoyed it
Review by Ali
- Verified Buyer
Posted on 12/1/22
Very happy

We are very happy with our purchase. The delivery was fast, the purchase process was easy and our new furnace works great!
Review by Danielle
- Verified Buyer
Posted on 12/1/22
Thank you

I had an old 70% AFUE, 100k btu gas/forced air furnace in my garage. It was originally in a home that was updated with a couple of additions and said furnace was no longer big enough for the house and was replaced. It was 12 yrs old at the time and a little big for my 900 sq ft garage (in Minnesota) but it worked awesome for almost 30 years.

This fall, the old furnace was having issues and needed to be replaced. So, I purchased a Goodman 80% AFUE, 80k btu from you and put it in. It’s exactly what I wanted and I couldn’t be happier. A 60k btu unit was on the border of recommendation, so I went one up to 80k. Thank you.
Review by Ward
- Verified Buyer
Posted on 11/28/22
Process was great

The process was great. I bought equipment from you in the past for my other property. The delivery and communication was great. The furnace was packaged very good as well. Thanks for your service.
Review by Shawn
- Verified Buyer
Posted on 11/23/22
Extremely impressed

I was extremely impressed with the purchase I made from HVACDirect.com. Shipping was fast and the delivery was exactly as promised. I would not hesitate to recommend HVACDirect.com to anyone looking for both great price and excellent service.
Review by Larry
- Verified Buyer
Posted on 11/23/22
Enjoying the heat

We are enjoying the heat from our new furnace. We are excited to see if this one lasts as long as the one it is replacing. It lasted 30 years. This one is more compact, efficient and lighter. When we received it, the freight company didn’t notify me. It just showed up one day. There was some damage, but we decided it would not effect the working of the furnace. The temperature has been cold here, so we’re just glad to have it. Thanks
Review by Ryan
- Verified Buyer
Posted on 11/21/22
Will order again

The coil box was severely damaged and the driver swears that there was no packing slip for me to sign. That's just a lie. There's always a packing slip. I will rip the box completely apart on my next order in a month or so.
Review by Lawrence
- Verified Buyer
Posted on 11/21/22
Keeping toasty warm

Everything is awsome! Furance arrived a week ahead of time went in nice fired right up keeping toasty warm. I would recommend u to anybody looking for hvac products!
Review by Andy
- Verified Buyer
Posted on 11/18/22
All Good

All good / furnace runs great, delivered on time!
Review by Darwin
- Verified Buyer
Posted on 11/18/22
Working fine

All is good so far, I am in fact finishing up the furnace installation
and the Goodman furnace is working fine.
The shipping was fast and went perfectly
The pricematch request was received and as a result of all of this I
will be back in the spring looking at your mini split system.
Review by Randall
- Verified Buyer
Posted on 10/17/22
Will be getting some more units

I have not gotten it installed yet but i was very pleased with the service and will be getting some more units for some other projects.
Review by Michael
- Verified Buyer
Posted on 10/11/22
Excellent

Now so far excellent fast delivery although I won't be actually installing it until spring of next year hopefully but everything went great good easy feedback response times thank you guys very much
Review by Don
- Verified Buyer
Posted on 10/10/22
Happy

I am pretty happy with the website, the selection of product and accessories. My purchase went very smooth and arrived on time. I will by the next 4 systems and associated components from HVACdirect.
Review by Kevin
- Verified Buyer
Posted on 10/7/22
Very happy

Very happy with the quick delivery and how the questions I had on the product were answered. I have nothing negative to say. I have bought before from your company and have been happy both times. The furnace was basically installed by me, but I had a local HVAC person check out my installation and check that everything was right (it took him about an hour) to do some final things. Paying him for an hour gives me piece of mind.
Review by Charles
- Verified Buyer
Posted on 9/30/22
Works well

Very fast

Reasonable price

Works well
Review by David
- Verified Buyer
Posted on 9/26/22
Awesome

Customer service was awesome. He help me correct and change an order I made on line. Equipment working great. Thanks
Review by Kerry
- Verified Buyer
Posted on 9/23/22
very happy

very happy with my order, thank you!
Review by max
- Verified Buyer
Posted on 9/20/22
We thank you

My purchase of the furnace was for my 86 year old father. My comments, website was super easy to use, i learned his original unit was obsolete but your search showed what units would be good replacement category. My Dads comments, easiest replacement job ever, everything lined up almost 100% perfectly. He is beyond thrilled. Last comment, fast shipping was the icing on the cake! We both thank you!
Review by John
- Verified Buyer
Posted on 9/16/22
Smooth and Quiet

Our furnace is running smooth and quiet. We cannot believe how small it is next to the old one we took out!
Review by Ron
- Verified Buyer
Posted on 9/8/22
Easy

The unit was installed on August 17th so far running great had no problems very quiet pretty easy installation drop off of the unit was pretty easy when the truck came
Review by Michael
- Verified Buyer
Posted on 8/19/22
Pleased

So far I am very pleased with everything I have received from HVAC Direct.
Review by Pat
- Verified Buyer
Posted on 8/18/22
Happy

Happy with every aspect of the process
Review by Jerry
- Verified Buyer
Posted on 8/10/22
Satisfied

i am close to starting up my new system. Will have it up and running next week. Have had a few distractions in getting my system installed. Will have more to say when its up and running. As far as being able to buy on line and delivery to my door the experience was very successful and Im quite satisfied. Thank you
Review by Robert
- Verified Buyer
Posted on 7/25/22
Would use again

We just installed our HVAC system this week. The new furnace, filter box, vent system, line set and A/C unit all went in without a hitch. I would definitely use you again in the future. We have a 2 HVAC system household, so we will be upgrading that soon. Also thinking of going to a tankless water heater.
Review by Dwayne
- Verified Buyer
Posted on 7/12/22
It was great!

It was great!
Review by Cuong
- Verified Buyer
Posted on 7/5/22
Highly recommend by my family & friends if you go for heating furnace go for goodman

Is very smooth running quick heating low sounds
Review by Jack
- Verified Buyer
Posted on 12/22/21
Good selection

Bought from you before
Review by Bob
- Verified Buyer
Posted on 10/27/21
value is in this product and you feel it when in service!

excellent made and outstanding performance
Review by MAJOR
- Verified Buyer
Posted on 9/21/20
Keeps us warm

Keeps us warm! Got quick and no problems at startup.
Review by Pat
- Verified Buyer
Posted on 11/18/19
Works great

Works great! Perfect for our house and a great price!
Review by Trevor
- Verified Buyer
Posted on 11/16/19