Reviews for 36,000 BTU 23.9 SEER2 ACiQ 4-Zone Ceiling Cassette Mini Split System - 9+9+12+12-R410A

Customer Reviews

Very Happy

We are in a northern climate, we utilize the heat pumps for some heat and mostly summer dehumidification. I did 80% of the install myself and was finished by a HVAC contractor who filled the gas. Between price and my work the install was very economical. I now have three compressors and 5 heads in my house and no issues.
Review by David
- Verified Buyer
Posted on 3/17/26
When the customer is happy, I'm happy

I love the ACIQ brand, it's becoming our exclusive installs. Haven't had a problem yet except for a stuck pressure sensor on this model that took a minute to diagnose on a new unit. But once we got it running and had heat the customer was thrilled and called 3 days later to say it was working great! That's all I need.
Review by Michael
- Verified Buyer
Posted on 1/20/26
Great Mini split

As far as mini splits go I love the ACiQ mini splits the option for indoor units is great. we have installed several of the slim cassettes they are great for in homes fitting in between 16" joists. the technology on these units is great with the features they offer, heating, cooling, humidify, dehumidify and the filter lowers to be cleaned instead of having to get on a ladder. comes with a remote and Wi-Fi to control on your mobile device. the units are very quiet as well are customers love them. the units are a very good price as well the only other company i know who makes these are Mitsubishi with their units costing a considerable amount more.
Review by S&M Heating & Cooling
- Verified Buyer
Posted on 1/14/26
Best source for HVAC equipment

Just added two 48K ACiQ split systems to heat my 6,000 sq.ft. warehouse. The folks at HVACDirect were excellent in helping me select the right equipment and took the time to understand what I wanted to accomplish. Pricing was great, and the shipment was prompt. Could have used a stronger pallet to ship the two units; by the time they arrived, the pallet was destroyed, but the units arrived in perfect condition nonetheless. HVACDirect was great to work with, and I would highly recommend them to anyone looking to buy equipment for their home or business.
Review by Bradley Schneider
- Verified Buyer
Posted on 1/4/26
Awesome

Everyting was well packaged and not damaged. so looking here at what was ordered it shows I ordered the mini condensate pump but it wasn't there. The installer who is a mii split said aomthing about it not being there I went to the local hardward store and pruchased one. guess I should have contacted the company to get my money back on what I didn't get.
Review by SBS
- Verified Buyer
Posted on 11/23/25
3rd & 4th Aciq System Purchased

Just finished installing the word Aciq system. Customer is thrilled with the performance! Next is the 4th system install at my own home. 2 12K heads for basement & 1 24K head for garage.
Review by Dave
- Verified Buyer
Posted on 10/15/25
Amazing service and warranty

We ordered a mini split and had an issue with one of the units. I requested an exchange once diagnosed from a local AC professional. HVAC Direct made it easy and sent a replacement. I was extremely impressed with their responsiveness and willingness to help expedite the replacement. Thank you so much!
Review by Rick
- Verified Buyer
Posted on 9/28/25
Exceptional product!

This unit, these units, are excellent. They even feel solid and well built. The app is well thought out the controls are extensive, the wall units work well for cool and heat!

The base unit seems to be working smoothly and without issue.

The app could use a little more clarity around adding devices… once I figured it out for mine the rest were easy!
Review by Jonathan
- Verified Buyer
Posted on 9/10/25
mini split

Kevin was super helpful and very prompt with sizing for the room dimensions that I gave him. The shipping and the information on shipping and arrival was good, the arrival time from order day to pick up was good, no damage to heat pump or heads. We re-flared the copper lines but that was not a big deal at all. So happy with all of the interactions, equipment and service.
Thank you , Dave
Review by dave
- Verified Buyer
Posted on 7/14/25
Outstanding

I was unsure about HVAC Direct, but they were the only ones that had the system (customized) that I could find at an acceptable price. I'm 100% glad I've purchased through them. I did have 2 missing adapters, and they resolved the issue by sending the parts without question, and very timely.

The product - I'm still installing but have zero issues. Seems very well built.
Review by WV Okie
- Verified Buyer
Posted on 5/24/25
Clear specs and easy installation

The advertised product matched the delivered product. Installation was easy.
Review by Joe
- Verified Buyer
Posted on 5/12/25
Great product

Very happy with my purchase
Review by Mini
- Verified Buyer
Posted on 4/29/25
Excellent All Around

Everything came as described. Not short of product or damaged.
Review by Ray G.
- Verified Buyer
Posted on 4/21/25
Mini split

Got the units in good shape and just all packed up nice
Review by Hi
- Verified Buyer
Posted on 4/18/25
Bought this unit because it was the best price for the money

All the parts arrived one was used and customer service handled it very well
Review by Keith
- Verified Buyer
Posted on 3/27/25
Great Product

Despite have an install problem, HVAC Direct went out of their way to help us out. Replaced my compressor and got us up and running.
Worked with my installer to ensure everything was working correctly. The ACiQ unit is as quiet and efficient as we had hoped.
Grear product...
Great SERVICE.
Review by Ed
- Verified Buyer
Posted on 3/27/25
Better than Mitsubishi

I have mini-splits throughout the house. I already had two Mitsubishi Mr. Slim multi-head systems when I got these ACIQs. They work better than the Mitsubishis. What an early reviewer said about the thermostat is true, one must set it higher to reach the desired temp, but it's also true of the Mitsubishis. To be fair, I live in the desert and have skylights, so my units are working their butts off. The ACIQs are also more aesthetically pleasing than the Mitsubishis, and less expensive. I'd buy ACIQ again.
Review by Regular Guy
- Verified Buyer
Posted on 2/26/25
5 zone heatpump ACIQis 100% awesome

items are great and in perfect condition.. shipping was super fast about 5 days from order to arrival . cant wait to get it installed and running and begin saving serious money.. this should pair well with my solar sytem.. thank you hvac direct for walking me through entire purchase.. kevin was very patient and understanding of my lack of knowledge..i will be writing another review after install
Review by shatiff
- Verified Buyer
Posted on 2/4/25
better than i expected!

have always used mitsubishi but salesman recommended this model that was on sale.
Very pleased with this mini=slit system
Review by austin-tatious
- Verified Buyer
Posted on 1/14/25
They’re okay

The units are okay. They work decent, however the thermostats in them are off. They read the room way warmer than what it actually is. So I have to set the unit temp to 78 to achieve 70 degrees. I tested it with a separate thermostat and it’s for sure reading wrong. But for the price…. You get what you buy!
Review by Ben
- Verified Buyer
Posted on 1/14/25
Great

You Guys are great. I will recommend you to other people. Unit is very good and loving that we can have 3 rooms at different temperatures
Review by Florida fans
- Verified Buyer
Posted on 1/14/25
ductless system replacement

Ordering was easy, delivery was great on on time, and the system runs great.

Will definitely order from you guys again.
Review by Tom S
- Verified Buyer
Posted on 1/5/25
Good System and No Suprises Except Secondary Condensate Protection

I bought the 48kBtu system with 5 indoor units. The instructions were a bit vague and generic, I wish they had more detail on doing the regrigeration prep and in some cases, adding more R410a. However with some help from a friend who is a pro i was able to get the system working well. One challenge I had was that code required a secondary drain or shutdown device on each indoor unit. I had to purchase an expensive Rectorseal product at $100 per system to satisfy that requirement. My thought is that ACIQ could have added an overflow detector for very cheap and saved alot of cost and pain to install a 3rd party system; however, this will be the case for any system you purchase so lets hope ACIQ introduces a built-in option soon.
Review by acucons
- Verified Buyer
Posted on 7/18/24
ACIQ

I am so thrilled to have the ACIQ unit up and running. I have waited for years to get a multihead minisplit and HVAC did not disappoint. The unit is everything I expected and more. I was able to go the ACIQ web page and complete the warranty with no issues. I hope I do not have to use the warranty but it is there if needed.
Review by N. Friesen
- Verified Buyer
Posted on 9/26/23
Great product for the price

The product has been very good and efficient for the price, the ceiling mounts use a soft face, so be delicate with the hinge.
Review by Adam
- Verified Buyer
Posted on 9/4/23
Everything arrived and worked well.

We are happy with our purchase.
Review by Jessie
- Verified Buyer
Posted on 8/31/23
Good quality, excellent price

I needed to replace my 15 year old mini split. The ACIQ unit was a good choice. It's been up and running for 2 months with no problem. Price was way less than comparable models.
Review by Jim
- Verified Buyer
Posted on 8/31/23
HVAC mini split 4 zone unit

This is an awesome company. Great knowledgable employees. Very professional and efficient. I was roasting in the FL Keys with another unit. After this was installed, I am happy to say I am no longer a hot wife! Highly recommend this company.
Review by Ali in FL
- Verified Buyer
Posted on 8/30/23
Very happy

Very happy with the product and the service from Nate I gave my neighbors your number he’s going purchase the same mini split I got thank you
Review by Leo
- Verified Buyer
Posted on 7/19/23
Great

I installed the two systems over the last two weeks. They have been great, and easier to install than expected.
Review by Rick
- Verified Buyer
Posted on 7/10/23
It was great!

It was great!
Review by Carlos
- Verified Buyer
Posted on 4/13/23
Great Unit

This is a great unit and had 0 issues with installation. Thanks!
Review by Christopher
- Verified Buyer
Posted on 1/6/23
Great Unit

This is a great unit and had 0 issues with installation. Thanks!
Review by Christopher
- Verified Buyer
Posted on 1/6/23
Perfect

This unit is perfect for my bedrooms.
Review by Ben
- Verified Buyer
Posted on 12/28/22
Couldn't be happier

Chose the unit due to the price and warranty. Very happy with the results and 0 issues.
Review by Chris
- Verified Buyer
Posted on 12/28/22