Reviews for ACiQ 3 Ton High Efficiency Heat Pump with Mobile Home Coil | Inverter | Extreme Series

I have had my system for two summers and two winters now, and have been very impressed with the heating and cooling costs, the quiet operation and how well it seems to be holding up. The condensing unit outside still looks like new, with no fading or rust spots. I installed the entire system myself and the installation instructions were easy enough to understand, especially since I bought a matched system. I've been really impressed with heat this thing can still produce even at 10 degrees outside. I've not had auxiliary heat come on at all.
The ONE thing I hate is that you can not have the air handler fan run in automatic on cooling when using the two wire thermostat. That causes me a bad humidity problem in the summer and I've had to try to control it by shutting off the system or turning it to dehumidify only, until it freezes me and I have to shut if off. I've heard you can install a regular 24 volt thermostat and have the ability to only run the fan when it's cooling, but you'll loose some efficiency, and that kinda defeats the point of having a high efficiency system!

It all started when my furnace wanted to start and stop regardless of the thermostat. I tested everything sure enough my e0 yr old furnace was slowly dying. I ordered a new system. I took a week to plan and choose. We decided on a heat pump system. We'll I ordered a regular A/C with electric heat... then I provided the wrong email by accident during the order process so I didn't get any alerts or updates. I called and we got that fixed. Then later that day the email came. As I reviewed the details I realized at 6pm Friday night roughly 7 hours after placing the order it was the wrong systrm!! Some how it populated in the heat pump category. Any how they were quick to cancel the order. The process was pretty quick compared to other places even though it felt like it was taking forever. But they managed to contact the shipping vendor and hold the shipment. We got it canceled and their awesomely awesome sales team navigated through all the options I wanted and they put it all together for me. I ordered it officially about a week and half after the wrong one was canceled. It arrived very well packed and clean. The setup was easy and everything I needed for parts were there. Nothing missing!!! That's an amazing thing these days. If I ever need anything they have I'm ordering it from.them. they are fantastic!!! R&L is a great shipping company too! Attention to detail. Thanks

Replaced my heating and cooling equipment due to the age of existing equipment. I had excess solar power so I wanted to use a cold climate heat pump to heat the house to keep my energy bill the same. The heat pump has performed well keeping your 2500 sq ft house at 68F in upstate NY. The system run time varies depending on outside temp and uses about 3.5kw to 4.5 kw per hour when heating. Its going to be cold next week which will be a good test to see it can keep up will with below zero temps outside. Have not tested the cooling side since it was installed in December. No issues with the furnace its worked great heating the house using the natural gas side of the hybrid system. Tech support was very helpful because the installer had not installed a ACIQ heat pump brand and assisted in configuring the dip switches in the Heat Pump for use with a non communicating thermostat. Hoping it last as long as old stuff removed.

This thing came stupidly fast and I was able to install it at a reasonable pace. My only small complaint is that the unit shipped with one set of braze to flare adapters, not 2. They obviously provided the adapters for replacement applications, which mine was, but to reuse existing lines you need one set of adapters inside and a second outside. I bought the Mr Cool set for 50 bucks from Lowes. Again it is not a big deal, but when you get half of the adapter solution with it, you have to wonder why not the full deal.

The unit seems to work well so far. It cools and heats but we have yet to have any weather that stresses it. The instructions were so so. It wasn't blatantly obvious what unit I needed to look at in the instructions as they applied to many variants.

Before ordering, I had questions, all were answered and put my mind at ease. Unit arrived in December; took until June to get the install. Install was easy per installer. Worked fantastic, then after a week, the old thermostat as blank. Replaced t stat with a newer model, and again works great. This week is the first over 90 degree days this summer, I am sure it will have no problems. I am very impressed at how quite this unit runs and how quickly the humidity level in my home dropped. Now I need to replace my blower with one that is quiet...I never knew how loud it is until now. My condo unit is a 'garden' unit, and the two hvac's for units above me are outside my unit. They now sound very loud now. I will be recommending the ACIQ to the Property Manager for future Owner upgrades.

Really Quiete! Nice Quality the installers were impressed, I have not had a really hot day yet so hoping it keeps up.

I have 40 years experience in HVAC and installed 3 weeks ago , the Equipment is working excellent. temperature at night fell to 22 degrees and the heat pump worked effortlessly and quite. looking forward to running the AC in the summer, Will up date review later . Thank you HVAC Direct

Had startup problems but the folks were really good about getting the unit up and running. I’m very impressed with the performance so far and am anxious to see how it has helped my power bill

It worked really well. Our first ACIQ, requested by the customer. We created our own problems not being familiar with the model. It was taken care of by AD. Great product.

I am very impressed with your company. From your sales, especially Chad, down to the shipping. On all my previous orders, the packing is done very well and quick. I can’t see me ordering any HVAC equipment with out looking at you first.

Speaking of products, I am very impressed with this ACiQ line. I think the Koreans do some nice stuff.

When I needed some technical support I got quick and helpful info.

I’ve been doing HVAC since 1965. I think the direction you are taking here is the right move. Keep up the great work!

Awesome products! And Jeff was one of the best people I have purchased from!!

My experience has been great so far. Even with the hvac unit delivery being held up do to weather. Not a big deal since we wont be installing for a while as house is still being constructed. I can update further once unit is installed in the fall.

I installed the 3 Ton 18 SEER ACiQ Inverter Heat Pump Condenser with a 5 ton coil that matched my furnace box. The service manual has a chart to set the pressures to based on Temperature when at stable high cool/heat. I have it setup as a dual fuel configuration with my ancient 60% furnace. I am in Iowa and we get negative Temps. This heat pump has already saved me hundreds of dollars on my heating bill.

Just got unit installed today. All works as it should. Good sturdy equipment. Great thermostat. Thanks

I have not installed the latest mini -split system yet, but I have helped my brother and son-law install (3) units purchased from your company (1) 4-ton unit (1) 3 1/2-ton unit (1) 2-ton unit and they went in like a dream. I will let you know when the 4 ton mini -split system is installed, from the appearance and quality of the equipment I'm impressed.

so far so good, I've got it unpacked and everything looks good. I'm hoping to get it installed next week.

I purchased one of your units about a month ago finally got it all installed had a few hiccups with it with the communication between the two units I called your tech support and sales and they helped me out we got over that hiccup and come to find out I had a bad controller thermostat they're sending me a new one I have my old thermostat wired in the unit works very well I'm very very pleased with it your sales and tech support is very helpful they took care of me pretty quick thank you so much

We feel great about the products and doing business with you. First class service, support and expertise.

Works great

I have had a absolutely wonderful experience working with you guys. From Davis in sales, working with the tech experts, shipping and the products themselves, I could not be happier!

We ordered 2 sets of high quality equipment to meet our needs on this rehab project and the work continues.

Currently none of the systems are 100% operational, but every day is a step in the right direction.

I could not be more impressed with the way your company stands by your product lines, the helping hand if needed and the prices that you offer.

I have told our story to all the real estate agents, contractors and fellow developers in my circle here in St. Louis.

Thanks again fir your support and looking forward to working with you in the future.

This our 4th system purchase from HVAC direct. We have been very happy with the previous purchases. This last purchase seems all okay except for one issue. the Line set was to be 3/4” and 3/8” 30 foot. Since we just opened all of the boxes today, we found the 3/8” pipe was missing from the line set box. Only the 3/4” insulated pipe was in the box. The weather has been so cold we have stored the shipment until today.

Other than this issue everything has been stellar! We are about ready to order another system.

Great product, you don’t even realize it is running it is so quiet

Love the heat pump working down when it is so cold. Has saved me a lot!

I found the purchasing process was very easy and shipping was just as good. I would definitely refer you to others and would use your services for myself if ever needed again. thanks.

I couldn't be happier with the product and how quickly it was delivered

I have been working with Jim Schmitt to help me get the final settings on my Heat Pump. He's great and patient and very knowledgeable and encouraging. I have some non-professional experience and he makes me feel confident and is willing to help me make sure I understand what is going on. You made a great choice hiring him. Unfortunately, at this time, I only have a need for one air conditioner. I am seriously thinking about becoming a tech though.

Was a very good experience you guys helped me through every step I would highly recommend this site to others . you made this a simple purchase , and every came as advertised except my tee shirt was too large lol

Haven’t gotten to the installation yet, however, the ordering, shipping, and receiving was all very expeditious and easy. Products look good, no damage visible.