Reviews for 3 Ton 15.5 SEER 97% AFUE 80,000 BTU Goodman Gas Furnace and Heat Pump System - Horizontal

This was an open box item that was in good shape except the internal wiring was not properly routed through the strain reliefs between the burner and fan sides. The wires were routed through a sharp metal hole and were starting to frey. Beware of open box items, this wiring took me only a few minutes to correct.

Best furnace I ever bought.

I've yet to install any of the products, however working with HVAC direct has been a great experience. Customer service is very helpful and responsive and any issues we're worked out quickly.

I’ve got my new heat pump installed as soon as I got it. Wow, It’s performing extremely well under adverse heat conditions. I’m so very happy about my purchase!

Unit is noisy on stage 2 in the house, within one year capacitor failed on a Friday night. Service tech repaired it the next day, but it sure was a hot night in Florida.

I just replace my 45 year old electric heat furance as I Switch over to AFUE 98% gas variable speed furance as it is so super quiet and heat output is a lot faster than electric heat elment as I just Love my brand new Goodman 98% gas furance as my husband is very happy we choice high engery effects gas furance which we Love quiet furance. I high recommed you to buy AFUE 98% gas furance as super saves fuel it sure make world go green earth

I ordered this system to replace my 8-year-old, out of warranty, and sub-par top of the line Trane. I received it at the house 6 days after placing the order. It arrived in good shape. When installing this unit, I had three important questions for HVACDirect customer service, so I asked them on their chat. They answered all three questions within minutes of asking. I was missing a low voltage thermostat connector, but that could have been my oversight during unpacking. Nevertheless, they shipped me the replacement part in one day.
Word of warning to folks who want to do this yourself. This is my second DIY install of a heat pump system, and the only thing I do not DIY is brazing on the refrigerant lines and adding the refrigerant. I call local HVAC folks who DO NOT LIKE or refuse to help HVAC DIYers. So, to get the lines brazed on and refrigerant added cost me $850. I would hope other area are better than where I live.
In summary: I highly recommend HVACDirect!

This was the first time adding a TXV kit. I was reluctant because you could just leave the unit with the standard set orifice. But, now 7 months later, it's been working fine. It makes sense to put one, just like a thermostat for a car. It makes things run consistent on the output.