Reviews for ACiQ 4 Ton 14 SEER2 80% AFUE 70,000 BTU High Efficiency Mobile Home Heat Pump & Gas Furnace with Coil Cabinet System | Extreme Series

Customer Reviews

Over 1 year in service

Excellent, so far after one year in New Hampshire. Installed myself, replacing a standard outdoor AC condenser. Running dual fuel with oil and a 20 Fahrenheit cut over, savings of 20% over oil alone even with high New Hampshire electricity prices. I have an energy meter on the circuit and this is accurate. Highly recommend it’s whisper quiet outside in the backyard where we hang out a lot.
Review by AC IQ 4 ton extreme heat
- Verified Buyer
Posted on 7/4/25
Terrific job

I purchased this furnace from HVAC Direct to replace an existing furnace in an old manufactured home. The specs and manual were available for the unit and were accurate ensuring that i was purchasing an appropriate unit. A service representative reached out to verify I didn't forget to purchase a flashing kit, which i appreciated because it would have been a problem if i had forgotten. Upon arrival the unit had some minor damage to the door. I reached out to HVAC Direct with pictures and an explanation of what I received and they sent me a new door without hesitation. Problems are inevitable, it is how a business handles problems that show if a business is good or bad. HVAC Direct definitely showed me they are a good business. I will purchase equipment from them again in the future and do recommended purchasing equipment from them.
Review by KC
- Verified Buyer
Posted on 3/21/25
Easy install

Good price and easy installation.
Review by Chris
- Verified Buyer
Posted on 2/10/25
Overall good experience

Shipping was super fast, it was delivered in just a few days. Well packed, no issues or damage. Freight company gave a days notice and showed up on time. Furnace seems to work well, blower and inducer are much louder than the old one, border line irritatingly loud, but moves quite a bit more air as well.
Review by Josh
- Verified Buyer
Posted on 1/21/25
Good quality I installed it myself very simple great customer service fast shipping very happy with my purchase

Good quality I installed it myself very simple great customer service fast shipping very happy with my purchase
Review by Andy
- Verified Buyer
Posted on 9/16/24
Great customer service & awesome product

I purchased the 4 Ton ACiQ heat pump (Extreme Heat) and central air handler. I could not be more pleased. Quality of product is really good and can't say enough about the performance it has already shown me thus far. I love the variable nature of the fans and compressor. I'll be buying a 2nd 3 Ton unit pair to replace my remaining system.
Review by James P.
- Verified Buyer
Posted on 5/14/24
Awesome product

Awesome products! And Jeff was one of the best people I have purchased from!!
Review by Daniel
- Verified Buyer
Posted on 5/22/23
It was great

It was great!
and I will be ordering more products soon.
Review by Randolph
- Verified Buyer
Posted on 5/19/23
Been great

My experience has been great so far. Even with the hvac unit delivery being held up do to weather. Not a big deal since we wont be installing for a while as house is still being constructed. I can update further once unit is installed in the fall.
Review by Christine
- Verified Buyer
Posted on 4/11/23
It was great!

It was great!
Review by Ronald
- Verified Buyer
Posted on 3/24/23
I should have gotten one sooner!

I installed the 3 Ton 18 SEER ACiQ Inverter Heat Pump Condenser with a 5 ton coil that matched my furnace box. The service manual has a chart to set the pressures to based on Temperature when at stable high cool/heat. I have it setup as a dual fuel configuration with my ancient 60% furnace. I am in Iowa and we get negative Temps. This heat pump has already saved me hundreds of dollars on my heating bill.
Review by Jocko Smarts
- Verified Buyer
Posted on 3/24/23
Works as it should

Just got unit installed today. All works as it should. Good sturdy equipment. Great thermostat. Thanks
Review by Jim
- Verified Buyer
Posted on 3/23/23
Impressed

I have not installed the latest mini -split system yet, but I have helped my brother and son-law install (3) units purchased from your company (1) 4-ton unit (1) 3 1/2-ton unit (1) 2-ton unit and they went in like a dream. I will let you know when the 4 ton mini -split system is installed, from the appearance and quality of the equipment I'm impressed.
Review by Grant
- Verified Buyer
Posted on 3/13/23
So far so good

so far so good, I've got it unpacked and everything looks good. I'm hoping to get it installed next week.
Review by Glen
- Verified Buyer
Posted on 3/13/23
Positive Experience

All in all a positive experience. The furnace works well and installed very easy. Delivery was very quick. Customer service leaves a little to be desired as I had to call twice to get an email receipt. Turns out my name was spelled wrong and I did correct it below. I ended up having to send an email to customer service and they replied with a receipt. Also a little disappointing the warranty is limited as I installed myself. Small things that will not hold me back from buying from your company again.
Review by Jeff
- Verified Buyer
Posted on 3/9/23
Very pleased

I purchased one of your units about a month ago finally got it all installed had a few hiccups with it with the communication between the two units I called your tech support and sales and they helped me out we got over that hiccup and come to find out I had a bad controller thermostat they're sending me a new one I have my old thermostat wired in the unit works very well I'm very very pleased with it your sales and tech support is very helpful they took care of me pretty quick thank you so much
Review by Michael
- Verified Buyer
Posted on 3/6/23
Will spread the word

I haven’t installed my new unit yet, but I was very pleased with my experience ordering it. The rep I spoke with with very helpful and friendly, recommended the product that I purchased, and was very informative. If I need anything else in the future I will definitely call you guys back, and will spread the word.
Review by Mike
- Verified Buyer
Posted on 1/16/23
Product working well

The product is working well so far. My only complaint is with R&L Carriers that delivered the unit. These clowns just dropped it. No phone call for a day to arrive. Or knock on the door or anything. My roommate was home but had no idea it was outside at the end of the drive. No one signed for it or had a chance to inspect it. I work in the LTL freight business. I know what there damage rate is. Not giving customers a chance to check for damage is unacceptable. Let alone then not calling.. or knocking.. it Sat outside for hours before it was noticed. It could have easily been stolen.. also unacceptable. When I bought it the video said they would call and set up a day and time window.. they just didn't care.. absolutely ridiculous.
Review by Patrick
- Verified Buyer
Posted on 1/13/23
Great

Everything is great thanks .
Review by Neil
- Verified Buyer
Posted on 1/13/23
First class service

We feel great about the products and doing business with you. First class service, support and expertise.
Review by Dave
- Verified Buyer
Posted on 1/6/23
Pleased with the furnace

I was very pleased with the furnace I purchased from you. I installed it myself and everything went flawlessly. Jeff tried to reach out to me about purchasing a roof jack to go with the furnace but I was unable to access my email in time and the furnace shipped before I was able to contact him. His advice was spot on and I ended up needing to source one locally to finish the install and it was significantly more expensive than it would have been through your company. I really appreciated his attempt to contact me and save me the inconvenience. I believe that type of follow through and service is very rare these days and it reflects well on your commitment to customer service. I would recommend your company very highly to anyone in need of HVAC components.
Review by Pat
- Verified Buyer
Posted on 1/4/23
Great product very impressed

Great product, you donâ€™t even realize it is running it is so quiet
Review by Gatorgar55
- Verified Buyer
Posted on 12/28/22
Great product very impressed

Great product, you don’t even realize it is running it is so quiet
Review by Gatorgar55
- Verified Buyer
Posted on 12/28/22
Heat Pump

Love the heat pump working down when it is so cold. Has saved me a lot!
Review by Lune
- Verified Buyer
Posted on 12/28/22
Very easy

I found the purchasing process was very easy and shipping was just as good. I would definitely refer you to others and would use your services for myself if ever needed again. thanks.
Review by Ken
- Verified Buyer
Posted on 12/28/22
great service

I couldn't be happier with the product and how quickly it was delivered
Review by Brian
- Verified Buyer
Posted on 12/28/22
Thanks

thanks it all worked perfectly an its up an running great
Review by George
- Verified Buyer
Posted on 12/2/22
Works very well

Mobile home furnace. The furnace works very well and was easy to install. Buying from HVAC Direct saved me $500 dollars. A local mobile home supply store wanted about $2000 for the same furnace. Thank you for this purchase.
Review by Jan
- Verified Buyer
Posted on 12/1/22
Satisfied 100%

The first delivery was very unsettling the furnace arrived damaged but you costumer service were quick to get a replacement out and this one worked perfectly. Thank you we are satisfied 100%.
Review by Tanya
- Verified Buyer
Posted on 10/10/22
No complaints

The unit was installed in a home that we sold. I have not heard anything from the current owner.
Review by Nikki
- Verified Buyer
Posted on 7/21/22
fine

everything is fine
Review by walter
- Verified Buyer
Posted on 7/11/22