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Today's Hours 8am - 11pm estReviews for Goodman 4 Ton 14.5 SEER2 80% AFUE 80,000 BTU Furnace and AC System - R32 Downflow | Low NOx
Customer Reviews
- Happy happy customerThis is a great company with great products. The owner of this company is an amazing man who cares deeply for people, and it shows with the way they do business. I highly recommend purchasing any and all HVAC equipment from HVACDIRECT.COM
Review by Customer
- Verified Buyer
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- Goodman refuses to fixThe concerns the maker, not HVACDirect. Goodman's warranty has an absolute arbitration clause, clue #1 CYA and they would not their mistake with the homeowner direct. They will talk to your professional installer OR who sold the unit. Problem: The spy hole in the bottom panel is in the wrong place - Error codes are NOT visible unless the cover is removed, which the interlock switch prevents the unit from operating. The circuit bd placement or assembly error is not something the homeowner needs to spend $$ correcting. I have no respect for Goodman, and the 1 stars reflect upon them. Is it just my unit? That's why a class action would help but it is not legally allowed.
Review by CliffOnTheRoad
- Verified Buyer
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- Great productEverything from the beginning to the end was a great experience and even a better unit. The only thing I'd like to suggest is to put stickers on the shipping box and on the A-Coil itself to indicate that the R-32 sensor is locate inside the A-Coil box.
Review by Ed
- Verified Buyer
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- FurnaceShip quick showed up undamaged and works as it should
Review by Dan
- Verified Buyer
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- Goodman CondenserThe condenser is VERY noisy.
1. A compressor sound blanket would have helped a lot. I would have gladly paid $100 for the add.
2. There's a small section of low pressure pipe that's not insulated causing condensation leaking inside the condenser.
Review by Boyd A. Lott
- Verified Buyer
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- GoodOnly problem it took me about three weeks to get it of course it was between the holly days
Review by Jesus
- Verified Buyer
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- internet acgreat service and great shipping,no damage on six units.
Review by ort
- Verified Buyer
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- Goodman furnaceFairly easy install and it works like a champ so far
Review by Guitar Harry
- Verified Buyer
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- Very good product for the price.Good customer service.
Review by Nhutlan95
- Verified Buyer
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- 5 starGreat experience! Forever a customer now.
Review by R. Hawkins
- Verified Buyer
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- AwesomeOutside ac condenser went out. Found replacement on there website ordered was here the next day and works flawless would definitely buy from them again.
Review by John
- Verified Buyer
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- FurnaceUnit is not yet installed. Will be done later this year.
Received the furnace before the expected delivery date. It came well packaged for shipping and arrived undamaged.Review by Rico
- Verified Buyer
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- Great productGreat product, great price, great service.
Review by Dave
- Verified Buyer
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- Good buyI check price they help me get the right equipment had installed very happy
Review by Richard
- Verified Buyer
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- excellent unit for the price, value is apparent in the buildarrived in good condition with additional parts as ordered, easy install and instructions were clear and helpful. Runs quieter than the Carrier that was replaced and keeps my home at a more steady temperature.
Review by Invstrj
- Verified Buyer
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- very pleased with your serviceI am very pleased with your service. It's always very quick and efficient. However I was not pleased with the Goodman product my company last received. After installing the unit for the costumer the compressor did not work. It has caused a lot of turmoil with the customer and many unpaid labor hours for my company.
Review by Roy
- Verified Buyer
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- GreatEverything was GREAT! Price, shipping, etc.
I’ll be telling everybodyReview by Paul
- Verified Buyer
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- HVAC is number #!Excellent service, prompt delivery and the system works great. I have already recommended HVAC Direct to my friends that are looking to upgrade.
Review by Phil
- Verified Buyer
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- Great experienceit was a great experience I really enjoyed it to buy from you guys thanks for all your help everything was like the way we expected thanks again
Review by Aron
- Verified Buyer
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- A/CBest condenser for the money
Review by Ron
- Verified Buyer
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- Save moneyI'm glad we found hvacdirect.com, we ended up saving $$ because of them. Much better price than relying on the installer.
Review by Micharl
- Verified Buyer
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- No complaintsEverything went as planned, delivered quickly, hooked up easy, and could the house as planned. Great service and I have no complaints. I believe it is the 3rd or 4th unit I have purchased through HVAC Direct
Review by Randy
- Verified Buyer
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- Going to be ordering many moreWe just ordered three AC systems from your site and everything arrived in a timely manner.
Your pricing is fair.
Your salesmen and support staff are doing a great job. I know you are dealing with some supply chain issues which prompted your sales guy to reach out to me and suggest another brand that was available.
I know sometimes some negative comments are good to give you something to work on but for now; you guys seem to have a good process in place.
We're going to be ordering many more AC systems from you guys in the coming months. Keep up the good work.Review by Charles
- Verified Buyer
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- Well doneI congratulate your logistic and delivery crew for great communication ahead of delivery.
They were on time , efficient and courteous.
The product arrived very well packaged without any blemish, dent it scratch.
Well done!Review by Vivien
- Verified Buyer
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- PleasedEquipment was delivered within a reasonable timeframe and in good condition.
I am pleased with the quality of the unit(s) and they are performing as anticipated.
Very positive experience to have ordered from HVAC Direct.Review by Greg
- Verified Buyer
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- All goodAll good feedback on the products I received from HVAC Direct, everything arrived in good shape, installation went good, & the new A/C is working great! Thanks again!
Review by Stephen
- Verified Buyer
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- great servicegood product delivery was 2 days earlier than expected.
Review by Steve
- Verified Buyer
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- Good product for a decent price.Good product for a decent price. Glad to be able to purchase these over the counter.
Review by Greg
- Verified Buyer
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- A1everything was A1. Product is good, delivery on time. No complaints whatsoever.
Review by Milan
- Verified Buyer
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- PhoneExcellent service on the phone and working with me to find the proper unit. Fast delivery. Overall very easy to work with
Review by Great customer service
- Verified Buyer
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- Excellent HeatingOur new furnace is fantastic. It keeps our home warm efficiently, and we've noticed a decrease in our energy bills.
Review by Carol
- Verified Buyer
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- Highly RecommendWe've had our furnace for a year now, and we couldn't be happier with its performance.
Review by Bob
- Verified Buyer
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- Went wellThank you delivery went well and equipment.
Review by Minerva
- Verified Buyer
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- PerfectProducts arrived in perfect condition and exactly what was ordered. Thank you for the quality experience
Review by Anthony
- Verified Buyer
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- Great service!!Easy company to work with. Quality product and fast delivery.
Review by Esco
- Verified Buyer
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- SatisfiedSo far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.Review by Delores
- Verified Buyer
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- SatisfiedSo far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.Review by Delores
- Verified Buyer
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- SatisfiedSo far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.Review by Delores
- Verified Buyer
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- SatisfiedSo far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.Review by Delores
- Verified Buyer
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- SatisfiedSo far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.Review by Delores
- Verified Buyer
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- SatisfiedSo far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.Review by Delores
- Verified Buyer
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- Delivered in 3 daysCustomer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
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- Delivered in 3 daysCustomer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
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- Delivered in 3 daysCustomer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
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- Delivered in 3 daysCustomer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
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- Delivered in 3 daysCustomer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
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- Delivered in 3 daysCustomer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
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- Smooth transactionCould not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
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- Smooth transactionCould not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
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- Smooth transactionCould not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on
- Smooth transactionCould not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on
- Smooth transactionCould not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on
- Smooth transactionCould not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
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- A plusA plus very satisfied thanks
Review by Brian
- Verified Buyer
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- Very PleasedPleased with HVAVdirect's service and support. The lift gate service seems like a $35 bogus charge. Other than that, delivery was 3 business days from OH to MD. Equipment looked great and had recent mfgr date stamps. Equipment installed well with no issues. I would buy from HVACdirect again.
Review by Nick
- Verified Buyer
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- Keeping up good in Arizona HeatNice and Quit
Review by Paul
- Verified Buyer
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- Quick and easyHVAC was quick and easy to work with.
Product arrived in tack and it is working great!!Review by Nana
- Verified Buyer
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- GreatEverything came as planned and we appreciate the experience of your people through the ordering and shipping. We have installed the air conditioner and evaporator and everything works great. We have already applied for the 10 year warranty. If we need anything in the future we will be contacting HVAC DIRECT.
Review by Larry
- Verified Buyer
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- Excellent customer serviceWe have received the order and appreciate the excellent customer service provided regarding the delivery. The system has not yet been installed; however, we are hopeful for a successful installation.
Review by Eddie
- Verified Buyer
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- I chatted with a live person and he was very good gave me many answers to my questions his name is BenjaminHaven’t bought it yet just going out there and doing some research to see what’s the best
Review by Eugenia
- Verified Buyer
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- GreatGreat service and product..will order again soon..
Review by Ernest
- Verified Buyer
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- all goodall good
Review by bernardo
- Verified Buyer
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- Works greatEverything arrived in good order, which is rare these days.
It was installed this morning and works great.Review by Thomas
- Verified Buyer
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- Goodman Poor Reliability and PerformanceA Goodman "4-ton" 14 SEER was installed in our new house. It cannot keep up with Phoenix summer heat. Specs show it only puts out 3.5 tons. Our experience is that it can only maintain 82° up to 116° ambient. The capacitor has gone out twice in four years. Our previous house has a Trane that was still going after 25 years with no trouble.
Review by HotnPhoenix
- Verified Buyer
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- It was great!It was great!
Review by David
- Verified Buyer
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- GreatIt was great! And the registration went smoothly!
Review by Victoria
- Verified Buyer
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- Exceeded my expectationsI purchased a Goodman 3 tn. AC unit from you.
I have listed my comments below:
The sales support person was very helpful. He asked questions that I had not thought of. This resulted in an order that exactly satisfied my requirements. I have a split system that I was replacing only the AC section and retaining the gas furnace section. He made sure that we had the correct measurements for the condenser/coil pack. This saved me from having to return and replace components.
As promised the order was shipped the next business day, with a tracking number and carrier information.
My order arrived on schedule with no damage, and correct as per the order. Everything fit perfectly. The carrier who delivered, unloaded and placed the order in my garage.
HVACDIRECT exceeded my expectations. My contact was very knowledgeable, patient, and enjoyable to work with. I will soon be requiring another AC unit and I plan to purchase from HVACDirect.Review by Jerry
- Verified Buyer
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- Love itI purchased a Goodman HVAC system, and I love it! It is very quiet—don’t even know that it is running plus the price was great as well! With the upcoming very hot and humid weather, I’m happy that I made my purchase when I did. Thanks so much!
Review by Bethany
- Verified Buyer
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- Extremely SatisfiedWe purchased a 3 ton Goodman air conditioner set and my husband and I are extremely satisfied with it! It’s lowered our energy bill, and it keeps us nice and cool! Thank you!
Review by Mary
- Verified Buyer
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- It was great!It was great!
Review by Brennan
- Verified Buyer
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- Good UnitsAC Installers hate Goodman because of the low price. I self installed a Goodman 2 years ago and it is still blowing 47 degree air at the registers.
Review by BK
- Verified Buyer
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- Excellent coolingThis unit replaced our original home installed system. It is as you would hope much better at keeping the house more comfortable. Waiting to see how this unit compares in operating cost compared to last years equivalent.
Review by Jon
- Verified Buyer
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- GreatIt was great!
Review by Joey
- Verified Buyer
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- Quality system at a very reasonable priceThe system is very quiet. I haven't had it very long but it appears to do the job. Compared to other manufacturers prices it was a very good value.
Review by Rebecca
- Verified Buyer
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- Thank youThe unit is installed and we are enjoying the product you sold us.
Thanks for your help and support.Review by Tibor
- Verified Buyer
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- FantasticEverything was fantastic.
Review by Patrick
- Verified Buyer
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- Extremely SatisfiedWe are extremely satisfied! The new Goodman air conditioner is working perfectly. It is super quiet too. Your delivery was very quick. Unfortunately this order included a condensing unit that had some damage, but again you folks excelled. A replacement unit was sent quickly and the folks I worked with were very nice.
Review by Reinhard
- Verified Buyer
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- Extremely HappyI am extremely happy with AC system I purchased from you. The ordering process was easy and I received excellent customer service. The products arrived in good condition and I was able to install them with no issues. I’m glad your company sells to individuals and not just hvac companies.
Review by Adam
- Verified Buyer
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- Fineeverything is fine. Arrived early. That was great. Thanks
Review by Ed
- Verified Buyer
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- excellentvery good,......excellent
Review by ruben
- Verified Buyer
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- Nice Cooling PowerWe are happy with the cooling power of this unit. Ready for the heat of the GA summer
Review by jwsybe
- Verified Buyer
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- PhenomenalI had a phenomenal experience with HVAC Direct. Price was great, shipping was quick, and my new air conditioner works very well. I have zero complaints about the process whatsoever and I’ll definitely be using HVAC Direct for my upcoming new home build.
Thank you for a super experience. I like being treated like gold.Review by Jaret
- Verified Buyer
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- capacitoronly less than 3 years and capacitor fail
Review by negro68
- Verified Buyer
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- Performing wellOur equipment is performing well and we hope to remain satisfied with our purchase.
Review by John
- Verified Buyer
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- So for so goodGreat system so for only had a couple of months
Review by Lo
- Verified Buyer
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- We’d recommend your companyWe have nothing but good feedback. Prompt courteous service and product is well worth cost. We’d recommend your company.
Review by David
- Verified Buyer
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- Great serviceGreat product great price great service
Review by Brad
- Verified Buyer
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- Everything went as plannedI installed the little furnace the afternoon it arrived. Well I transported it 100 miles northward and then installed it on the plenum I had built for the former furnace. I made certain the footprint was the same as the former downdraft. The unit is an upgrade to the 40,000 BTU, which operated well for about 15 years there.
As far as dealing with you folks, everything went as planned, save for the delivery delay due to whatever strange weather was plaguing everyone the one day. No fault of yours. My plan was to install before that wicked sub-zero set in and I accomplished that. No frozen water pipes in our cabin in the forest.Review by Paul
- Verified Buyer
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- Made things rightThings don't always go perfectly, but thanks to you, hvacdirect, made things right.
It's a nice feeling to know you guys have my back.Review by Dennis
- Verified Buyer
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- Happy with itI finally got that furnace installed. I'm pretty happy with it, mostly probably because I'm warmer, but it was a pleasant experience buying from HVAC Direct. Even the shipper was nice and prompt. I don't have any complaints, except I didn't know what I was doing when I started. Had I to do it over again, I would wish that you carried some of the ducting and plenum and filter box I needed, although through my learning here, that might be difficult and there are a lot of custom items that might be impossible to stock. I really hope to use you again if I purchase A/C, and I referred my sister to you for a new heat pump and will continue to do so with others.
Review by Josiah
- Verified Buyer
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- No problemsI have not installed it yet, but this is the third Goodman furnace we have purchased. The other two we have had no problems with. Arrived in good time and condition.
Review by Brian
- Verified Buyer
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- The bomb!Your company and products are the bomb! I have purchased two full units this year from this company, and both are beautiful, quality, and work perfectly! They arrived so fast that I did not even have the appointment made to get them in! Thank you so much.
Review by Michelle
- Verified Buyer
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- Working perfectlyJust letting you know the furnace I purchased from you is currently working perfectly!
Review by Loren
- Verified Buyer
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- SatisfiedQuite satisfied so far with furnace. It was delivered with no damage and was relatively easy to install. It started right up out if the box. I had a certified Hvac tech tune it up right after install and he had to make very little adjustment.
Review by Judd
- Verified Buyer
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- AAA+++So for everything has gone just fine we got the Furnace installed and it's doing just fine. You have a pleased customer here AAA+++.
Review by Dave
- Verified Buyer
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- Very happyafter a few hic ups on my original order, I received the furnace I wanted. The furnace was very easy to install and works well. Overall am very happy with HVAC direct and your team. Thank you.
Review by Samuel
- Verified Buyer
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- Great customer serviceWe have not installed this system yet, waiting for a break in this brutal heat. My system is still working (just old) so no reason to take a chance and be without air conditioning at our ages.
BUT…… the guy who helped me on the phone with my order was FANTASTIC, don’t lose him.Review by Dennis
- Verified Buyer
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- It was great!It was great!
Review by Sam
- Verified Buyer
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- FastMy order arrived in record time, I was very pleased with everything from easy ordering to tracking and arrival of my order. Thank you very much.
Review by Paul
- Verified Buyer
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