It was outstanding! The furnace and Condenser/A-Coil arrived within 5 days! Both in great shape. I got the furnace and A-Coil installed within a few days. Unit fired up from the 1st thing and the unit was taking care of business nicely in time for the massive sub zero cold front before Christmas. Hardest thing I had to do was get the exhaust line cut and routed thru 100+ year old walls
I will be back in spring to buy a line-set and "whip" for the Condenser. Thank you. I had previously bought from Alpine and I have two Goodman Units in my own house in use from 2008 and 2010 that have required minimal maintenance (flame sensor oxidized) Thank you
Review byPaul
- Verified Buyer
Posted on
Great service
Quality
100%
Service
100%
Price
100%
Great product great price great service
Review byBrad
- Verified Buyer
Posted on
No instructions
Quality
80%
Service
40%
Price
80%
My main complaint is no instructions. I am installing this 10.5 hours away and have no idea what the Tim pieces are for or where they go. I can no way hire a company to install. Kinda not happy.
Review byJames
- Verified Buyer
Posted on
Very pleased
Quality
100%
Service
100%
Price
100%
We are very pleased with the heating unit, which is a marked difference.
Review byAbram
- Verified Buyer
Posted on
Made things right
Quality
100%
Service
100%
Price
100%
Things don't always go perfectly, but thanks to you, hvacdirect, made things right.
It's a nice feeling to know you guys have my back.
Review byDennis
- Verified Buyer
Posted on
Great condition
Quality
100%
Service
100%
Price
100%
My order was received on time and in great condition. System was easily installed and is working well. Thank you for your help!
Review byPhil
- Verified Buyer
Posted on
Very good so far
Quality
100%
Service
100%
Price
100%
I am pleased with your company's sales representative (' s) and service. The function of the furnace seems to be very good so far. I haven't received an Xcell bill yet, so I can't speak about the efficiency.
The air conditioner hasn't been installed because it's in the middle of winter, so that will have to wait.
Review byJohnny
- Verified Buyer
Posted on
Really appreciate everything
Quality
100%
Service
100%
Price
100%
I really appreciate everything that you did to make my purchase fast and as smoothly as possible. I am very happy with my furnace. It has been installed and works beautifully. Thank you so much.
Review byJulie
- Verified Buyer
Posted on
Well executed
Quality
100%
Service
80%
Price
100%
The order from you folks was well executed, simple, and aided in solving my problem. The work on this end, including installation--not so much.