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Reviews for 36,000 BTU 21.95 SEER2 ACiQ Mini Split System w/ 18k Central Ducted Air Handler and 18k Wall Mount w/ WiFi 18+18

Customer Reviews

Items 1 to 10 of 60 total

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  1. Very Happy
    We are in a northern climate, we utilize the heat pumps for some heat and mostly summer dehumidification. I did 80% of the install myself and was finished by a HVAC contractor who filled the gas. Between price and my work the install was very economical. I now have three compressors and 5 heads in my house and no issues.

    Review by David

    - Verified Buyer

    Posted on

  2. When the customer is happy, I'm happy
    I love the ACIQ brand, it's becoming our exclusive installs. Haven't had a problem yet except for a stuck pressure sensor on this model that took a minute to diagnose on a new unit. But once we got it running and had heat the customer was thrilled and called 3 days later to say it was working great! That's all I need.

    Review by Michael

    - Verified Buyer

    Posted on

  3. Great Mini split
    As far as mini splits go I love the ACiQ mini splits the option for indoor units is great. we have installed several of the slim cassettes they are great for in homes fitting in between 16" joists. the technology on these units is great with the features they offer, heating, cooling, humidify, dehumidify and the filter lowers to be cleaned instead of having to get on a ladder. comes with a remote and Wi-Fi to control on your mobile device. the units are very quiet as well are customers love them. the units are a very good price as well the only other company i know who makes these are Mitsubishi with their units costing a considerable amount more.

    Review by S&M Heating & Cooling

    - Verified Buyer

    Posted on

  4. Best source for HVAC equipment
    Just added two 48K ACiQ split systems to heat my 6,000 sq.ft. warehouse. The folks at HVACDirect were excellent in helping me select the right equipment and took the time to understand what I wanted to accomplish. Pricing was great, and the shipment was prompt. Could have used a stronger pallet to ship the two units; by the time they arrived, the pallet was destroyed, but the units arrived in perfect condition nonetheless. HVACDirect was great to work with, and I would highly recommend them to anyone looking to buy equipment for their home or business.

    Review by Bradley Schneider

    - Verified Buyer

    Posted on

  5. Awesome
    Everyting was well packaged and not damaged. so looking here at what was ordered it shows I ordered the mini condensate pump but it wasn't there. The installer who is a mii split said aomthing about it not being there I went to the local hardward store and pruchased one. guess I should have contacted the company to get my money back on what I didn't get.

    Review by SBS

    - Verified Buyer

    Posted on

  6. 3rd & 4th Aciq System Purchased
    Just finished installing the word Aciq system. Customer is thrilled with the performance! Next is the 4th system install at my own home. 2 12K heads for basement & 1 24K head for garage.

    Review by Dave

    - Verified Buyer

    Posted on

  7. Amazing service and warranty
    We ordered a mini split and had an issue with one of the units. I requested an exchange once diagnosed from a local AC professional. HVAC Direct made it easy and sent a replacement. I was extremely impressed with their responsiveness and willingness to help expedite the replacement. Thank you so much!

    Review by Rick

    - Verified Buyer

    Posted on

  8. Exceptional product!
    This unit, these units, are excellent. They even feel solid and well built. The app is well thought out the controls are extensive, the wall units work well for cool and heat!

    The base unit seems to be working smoothly and without issue.

    The app could use a little more clarity around adding devices… once I figured it out for mine the rest were easy!

    Review by Jonathan

    - Verified Buyer

    Posted on

  9. mini split
    Kevin was super helpful and very prompt with sizing for the room dimensions that I gave him. The shipping and the information on shipping and arrival was good, the arrival time from order day to pick up was good, no damage to heat pump or heads. We re-flared the copper lines but that was not a big deal at all. So happy with all of the interactions, equipment and service.
    Thank you , Dave

    Review by dave

    - Verified Buyer

    Posted on

  10. Outstanding
    I was unsure about HVAC Direct, but they were the only ones that had the system (customized) that I could find at an acceptable price. I'm 100% glad I've purchased through them. I did have 2 missing adapters, and they resolved the issue by sending the parts without question, and very timely.

    The product - I'm still installing but have zero issues. Seems very well built.

    Review by WV Okie

    - Verified Buyer

    Posted on

  11. Clear specs and easy installation
    The advertised product matched the delivered product. Installation was easy.

    Review by Joe

    - Verified Buyer

    Posted on

  12. Great product
    Very happy with my purchase

    Review by Mini

    - Verified Buyer

    Posted on

  13. Excellent All Around
    Everything came as described. Not short of product or damaged.

    Review by Ray G.

    - Verified Buyer

    Posted on

  14. Mini split
    Got the units in good shape and just all packed up nice

    Review by Hi

    - Verified Buyer

    Posted on

  15. Bought this unit because it was the best price for the money
    All the parts arrived one was used and customer service handled it very well

    Review by Keith

    - Verified Buyer

    Posted on

  16. Great Product
    Despite have an install problem, HVAC Direct went out of their way to help us out. Replaced my compressor and got us up and running.
    Worked with my installer to ensure everything was working correctly. The ACiQ unit is as quiet and efficient as we had hoped.
    Grear product...
    Great SERVICE.

    Review by Ed

    - Verified Buyer

    Posted on

  17. Better than Mitsubishi
    I have mini-splits throughout the house. I already had two Mitsubishi Mr. Slim multi-head systems when I got these ACIQs. They work better than the Mitsubishis. What an early reviewer said about the thermostat is true, one must set it higher to reach the desired temp, but it's also true of the Mitsubishis. To be fair, I live in the desert and have skylights, so my units are working their butts off. The ACIQs are also more aesthetically pleasing than the Mitsubishis, and less expensive. I'd buy ACIQ again.

    Review by Regular Guy

    - Verified Buyer

    Posted on

  18. 5 zone heatpump ACIQis 100% awesome
    items are great and in perfect condition.. shipping was super fast about 5 days from order to arrival . cant wait to get it installed and running and begin saving serious money.. this should pair well with my solar sytem.. thank you hvac direct for walking me through entire purchase.. kevin was very patient and understanding of my lack of knowledge..i will be writing another review after install

    Review by shatiff

    - Verified Buyer

    Posted on

  19. great so far
    Installed this system myself. Had to call tech support a few times to keep me on track, which was a big help.
    Watched some generic youtube videos as well.
    This system works great and is keeping g my 2500sqft home in Tahoe warm.

    Review by cold weather mini

    - Verified Buyer

    Posted on

  20. better than i expected!
    have always used mitsubishi but salesman recommended this model that was on sale.
    Very pleased with this mini=slit system

    Review by austin-tatious

    - Verified Buyer

    Posted on

  21. They’re okay
    The units are okay. They work decent, however the thermostats in them are off. They read the room way warmer than what it actually is. So I have to set the unit temp to 78 to achieve 70 degrees. I tested it with a separate thermostat and it’s for sure reading wrong. But for the price…. You get what you buy!

    Review by Ben

    - Verified Buyer

    Posted on

  22. Great
    You Guys are great. I will recommend you to other people. Unit is very good and loving that we can have 3 rooms at different temperatures

    Review by Florida fans

    - Verified Buyer

    Posted on

  23. ductless system replacement
    Ordering was easy, delivery was great on on time, and the system runs great.

    Will definitely order from you guys again.

    Review by Tom S

    - Verified Buyer

    Posted on

  24. Good System and No Suprises Except Secondary Condensate Protection
    I bought the 48kBtu system with 5 indoor units. The instructions were a bit vague and generic, I wish they had more detail on doing the regrigeration prep and in some cases, adding more R410a. However with some help from a friend who is a pro i was able to get the system working well. One challenge I had was that code required a secondary drain or shutdown device on each indoor unit. I had to purchase an expensive Rectorseal product at $100 per system to satisfy that requirement. My thought is that ACIQ could have added an overflow detector for very cheap and saved alot of cost and pain to install a 3rd party system; however, this will be the case for any system you purchase so lets hope ACIQ introduces a built-in option soon.

    Review by acucons

    - Verified Buyer

    Posted on

  25. Works as advertised
    Easy to mount, works flawlessly, very quiet, and maintains set temperature.

    Review by Joe G.

    - Verified Buyer

    Posted on

  26. ACIQ
    I am so thrilled to have the ACIQ unit up and running. I have waited for years to get a multihead minisplit and HVAC did not disappoint. The unit is everything I expected and more. I was able to go the ACIQ web page and complete the warranty with no issues. I hope I do not have to use the warranty but it is there if needed.

    Review by N. Friesen

    - Verified Buyer

    Posted on

  27. Great product for the price
    The product has been very good and efficient for the price, the ceiling mounts use a soft face, so be delicate with the hinge.

    Review by Adam

    - Verified Buyer

    Posted on

  28. Everything arrived and worked well.
    We are happy with our purchase.

    Review by Jessie

    - Verified Buyer

    Posted on

  29. Good quality, excellent price
    I needed to replace my 15 year old mini split. The ACIQ unit was a good choice. It's been up and running for 2 months with no problem. Price was way less than comparable models.

    Review by Jim

    - Verified Buyer

    Posted on

  30. HVAC mini split 4 zone unit
    This is an awesome company. Great knowledgable employees. Very professional and efficient. I was roasting in the FL Keys with another unit. After this was installed, I am happy to say I am no longer a hot wife! Highly recommend this company.

    Review by Ali in FL

    - Verified Buyer

    Posted on

  31. Very happy
    Very happy with the product and the service from Nate I gave my neighbors your number he’s going purchase the same mini split I got thank you

    Review by Leo

    - Verified Buyer

    Posted on

  32. Great
    I installed the two systems over the last two weeks. They have been great, and easier to install than expected.

    Review by Rick

    - Verified Buyer

    Posted on

  33. Very satisfied so far
    Very satisfied so far

    Review by Peter

    - Verified Buyer

    Posted on

  34. Excellent
    The equipment is excellent, and we are getting what we hoped for.

    Review by Joshua

    - Verified Buyer

    Posted on

  35. Very happy
    I am very happy with the order so far but we have not installed them yet. I am meeting with my contractor tomorrow in fact to make that plan for the installation so I will keep you posted as to how it's going.

    Review by Ann

    - Verified Buyer

    Posted on

  36. It was great!
    It was great!

    Review by Carlos

    - Verified Buyer

    Posted on

  37. Everything is fine
    Everything is fine so far. I have everything in place waiting for a friend of mine to connect the unit. The delivery went well and the packaging was great. I am looking forward to getting things running. You Guys are great. I will recommend you to other people.

    Review by John

    - Verified Buyer

    Posted on

  38. Very happy so far
    I am very happy so far, the packaging and shipping was first class.

    I would recommend your company.

    Review by Bill

    - Verified Buyer

    Posted on

  39. Will purchase again
    Very efficient

    Review by Trini

    - Verified Buyer

    Posted on

  40. Great Unit
    This is a great unit and had 0 issues with installation. Thanks!

    Review by Christopher

    - Verified Buyer

    Posted on

  41. Great Unit
    This is a great unit and had 0 issues with installation. Thanks!

    Review by Christopher

    - Verified Buyer

    Posted on

  42. Great Unit
    This is a great unit and had 0 issues with installation. Thanks!

    Review by Christopher

    - Verified Buyer

    Posted on

  43. Purchase went smoothly
    My purchase went smoothly, had a couple of hiccups with delivery but nothing drastic. Since this was my first experience with installing a minisplit, the instructions on installing were very difficult to follow. Because of this it did take a little longer to figure out. The hvac tech that I had contacted took some time to get here so the unit wasn't charged until yesterday. So far, I am very happy with the product performance.

    Review by Rick

    - Verified Buyer

    Posted on

  44. Purchase went smoothly
    My purchase went smoothly, had a couple of hiccups with delivery but nothing drastic. Since this was my first experience with installing a minisplit, the instructions on installing were very difficult to follow. Because of this it did take a little longer to figure out. The hvac tech that I had contacted took some time to get here so the unit wasn't charged until yesterday. So far, I am very happy with the product performance.

    Review by Rick

    - Verified Buyer

    Posted on

  45. Purchase went smoothly
    My purchase went smoothly, had a couple of hiccups with delivery but nothing drastic. Since this was my first experience with installing a minisplit, the instructions on installing were very difficult to follow. Because of this it did take a little longer to figure out. The hvac tech that I had contacted took some time to get here so the unit wasn't charged until yesterday. So far, I am very happy with the product performance.

    Review by Rick

    - Verified Buyer

    Posted on

  46. Purchase went smoothly
    My purchase went smoothly, had a couple of hiccups with delivery but nothing drastic. Since this was my first experience with installing a minisplit, the instructions on installing were very difficult to follow. Because of this it did take a little longer to figure out. The hvac tech that I had contacted took some time to get here so the unit wasn't charged until yesterday. So far, I am very happy with the product performance.

    Review by Rick

    - Verified Buyer

    Posted on

  47. Perfect
    This unit is perfect for my bedrooms.

    Review by Ben

    - Verified Buyer

    Posted on

  48. Perfect
    This unit is perfect for my bedrooms.

    Review by Ben

    - Verified Buyer

    Posted on

  49. Perfect
    This unit is perfect for my bedrooms.

    Review by Ben

    - Verified Buyer

    Posted on

  50. Couldn't be happier
    Chose the unit due to the price and warranty. Very happy with the results and 0 issues.

    Review by Chris

    - Verified Buyer

    Posted on

  51. Couldn't be happier
    Chose the unit due to the price and warranty. Very happy with the results and 0 issues.

    Review by Chris

    - Verified Buyer

    Posted on

  52. Couldn't be happier
    Chose the unit due to the price and warranty. Very happy with the results and 0 issues.

    Review by Chris

    - Verified Buyer

    Posted on

  53. Happy
    Happy with the new system.

    Review by Tony

    - Verified Buyer

    Posted on

  54. You guys did a great job
    You guys did a great job. Bought a mini split unit and a conventional hvac system last fall. We just got time to install the mini split. We had problems with the new unit. We had to go through some back and forth with your company but in the end you sent me a new outside unit. It now works flawlessly. My hvac technician said he we was surprised you sent out a new unit instead of throwing parts at it like he has had companies do in the past. I have a repair shop and the unit is in my office and waiting room . You would be surprised how many customers ask about the unit and where I purchased it.
    I tell them hvac direct and they stand behind the product.

    Review by Richard

    - Verified Buyer

    Posted on

  55. Great warranty
    Likes the price but love the warranty.

    Review by Tony

    - Verified Buyer

    Posted on

  56. Perfect
    This unit is perfect for my bedrooms.

    Review by Ben

    - Verified Buyer

    Posted on

  57. Quiet
    Very quiet for our bedrooms. Looking forward to the lower electric bills!

    Review by Jason

    - Verified Buyer

    Posted on

  58. Staying Cool
    Have had this unit for a couple months and has been a great choice. Keeps the house cool and comfortable and extremely quiet.

    Review by Shelby

    - Verified Buyer

    Posted on

  59. Couldn't be happier
    Chose the unit due to the price and warranty. Very happy with the results and 0 issues.

    Review by Chris

    - Verified Buyer

    Posted on

  60. Great Unit
    This is a great unit and had 0 issues with installation. Thanks!

    Review by Christopher

    - Verified Buyer

    Posted on

Items 1 to 10 of 60 total

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