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The ID fan pressure sensor was not working on the first day, giving an EE1 error, but it cleared by itself on the next day.
Review byDon
- Verified Buyer
Posted on
New Furnace
Great unit! Showed up on time and in great condition. Packaging was excellent and very secure. All pieces were included. Got the plenum kit which came with a lot of metal screws too. Unit hooked up and is working great! I was without heat so having these guys to talk with and sort out details was key to my purchase. Contacting them during shipping to make sure everything was on time was easy and no hassle. Unit was well priced and I feel I got a great deal over all and isn't that what it's all about?
If I ever upgrade and add A/C I'll be buying from here only. Once you treat me right you keep my business until you don't. Only fair.
Review byMajen66
- Verified Buyer
Posted on
Great furnace
This furnace is replacing a Goodman I installed in 2002. Everything went smoothly but I wished it would be easier to read the wiring markers. I pretty much had to lay on the floor to see them because they're marked on the bottom not the top of the connections.
Review byEd
- Verified Buyer
Posted on
30 year old Furnace replacement
First time installing a Goodman, I have replaced quite a few of the older models. Everything hooked up fine only issue was shutting off the R32 sensor , didn't realize i needed to do that until it was to late. Took a few attempts to reset the codes but after a quick video on YouTube from their links it was fixed. Over all I'm very happy with it and so is the customer. It's nice when the install takes less that 6 hours start to finish.
Review byJ.J.
- Verified Buyer
Posted on
Great product
Everything from the beginning to the end was a great experience and even a better unit. The only thing I'd like to suggest is to put stickers on the shipping box and on the A-Coil itself to indicate that the R-32 sensor is locate inside the A-Coil box.
Review byEd
- Verified Buyer
Posted on
Easy to Work With
I purchased two furnaces that were delivered promptly. I am very pleased.
Review byLarkspur DIY
- Verified Buyer
Posted on
Fast shipping at wholesale prices!
HVAC shipped me the new furnace, coil, and condenser within one business day of ordering them. The units came on a single pallet, nicely packaged, and without any damage.
The website made it very easy to match the components to achieve the desired result.
Review byRusty Nail Fencing
- Verified Buyer
Posted on
Smooth Running
Unit runs smoothly as you'd expect for a new furnace. It replaced a 70,000 BTU from the late 80's and hasn't had any problems so far with low 20 degree weather in a 1,300 SF northern mid-west home.
My only hits on the quality would be there were several screws loose on the unit randomly all over, so we looked at it closely in case of the feared "Friday or Monday build". Perhaps this happens in shipping, or some fasteners like the gas hookup are left loose for ease of connecting gas first.
The cabinet had some damage I'd assume came during shipping, so it required some field adjustments to get the upper door on straight and hooking up the plenum. Pricing compared with about every other competitor, but the unit was available in stock and the reliability and customer service of HVACDirect won out with us.
Review byDJ
- Verified Buyer
Posted on
replacement insall
this is a furnace replacement. our heating installers use this brand all the time. though they were 4k for furnace and install, i figured I would give it a shot myself. it showed up packaged like a tank, so it was well protected, though the delivery company failed to call me prior to showing up, instead they left out in the driveway. unit isn't that heavy, shorter than old one. was pretty easy to install with gas, vents, and wires.
BE SURE to read the tag near the wire terminals about A2L. the furnace ran full fan only. you have to go into setting and tell it no, then it will work as it should. my nest thermostat allows for 2 stage heating which is absolutely amazing. house heats up way quicker, and it runs way less.
I myself being very handy at fixing things, if can do handy things, buy from here as prices are great, and fast shipping, and most things seem in stock a lot.
Review byJason
- Verified Buyer
Posted on
Goodman Condenser
The condenser is VERY noisy.
1. A compressor sound blanket would have helped a lot. I would have gladly paid $100 for the add.
2. There's a small section of low pressure pipe that's not insulated causing condensation leaking inside the condenser.
Review byBoyd A. Lott
- Verified Buyer
Posted on
Easy installation!
The hardest part of this installation for me was cutting out a bottom hole and sealing up the side return inlet on a steal prefabricated bottom plenum. I didn’t want to redo or add to the top plenum, so I ordered a bottom base that matched the Goodman color since this furnace was about 5 inches shorter than the old one. Once that was complete and the AC coil was strapped up, pulling out the old furnace and installing this one was a breeze. I did swap out the electrical housing though because I just wanted an easy transition and the plastic housing in this one was too thick for the old screw in wire retainer, the old sheet metal one worked better for my situation. It doesn’t come with an air filter rack, so I reused the one from the old unit. In conclusion, it’s a very easy plug and play unit once you’re ready to install. You’ll need a 1/2 inch diameter 2 inch long gas line and a 90 degree elbow for the initial phase of the gas inlet, plus whatever length is best for your situation for the run out of the furnace. The electrical wires are basic black/white/green. Always remember to take an up close picture of your thermostat wires before removing them from the old unit so you’ll be able to put them back in the exact order.
Review byNice unit
- Verified Buyer
Posted on
Goodman Furnace
Goodman 96% efficiency furances deliveried in a few days. Great units, efficient, quiet. Place 3 separate units in my rental. Work great. Wish all purchases were this good.
Review byMidler Heating
- Verified Buyer
Posted on
Self Install
I had never done this before, but thanks to YouTube I completely installed this furnace on my own. Bending and installing the sheet metal was the only unknown. With a few basic tools the metal can be done. I would do it again since it saved me $2k.
Review byBrian
- Verified Buyer
Posted on
internet ac
great service and great shipping,no damage on six units.
Review byort
- Verified Buyer
Posted on
Steady, quiet, efficient
I purchased this unit to replace my 25 year old Carrier 55K 92% Efficient furnace. The only original parts on the Carrier were the blower motor and the cabinet. Instead of worrying about what would give out next, I opted to buy a replacement and use the old furnace as a garage heater. After a lot of looking around, I landed on this Goodman model. I've had Goodmans in the past and they did well for me. So, I know it's a dependable brand. This one runs smooth and quiet and the comfort is more uniform throughout the house. The gain of a few more Btu's seems to have made the difference and I am glad that I went with the 60 instead of some other brand at 70k. Having an older brick house, I'd prefer hydronic heat but it would be to expensive to convert just now. I'm really please with how the unit varies speed and temp to maintain a pretty constant and consistent temperature throughout.
Review byDM
- Verified Buyer
Posted on
HVAC FURNACE
Product came when expected. Easy to convert and install. Is working great. Thank you for your services.
Review byChell
- Verified Buyer
Posted on
Good quality but sloppy wiring.
Had to reroute and clean up internal wiring. It was sloppy and some wires were pulled tight, straining the connector.
Review byMatt
- Verified Buyer
Posted on
5 star
Great experience! Forever a customer now.
Review byR. Hawkins
- Verified Buyer
Posted on
Awesome
Outside ac condenser went out. Found replacement on there website ordered was here the next day and works flawless would definitely buy from them again.
Review byJohn
- Verified Buyer
Posted on
Excellent without exception!
Everything about this transaction was awesome - ease, speed, accuracy - everything. Arrived in about a week and product is also awesome. It's been in for several weeks now and works wonderfully and has significantly lowered my bill. Have recommended you many times already and will continue to do so.
Review byLady Socrates
- Verified Buyer
Posted on
Great product
Great product, great price, great service.
Review byDave
- Verified Buyer
Posted on
Great Replacement, Great Price
Situation
This furnace replaced an 80's model 100,000 Input BTU furnace with an estimated efficiency of 60-66% (60,000 to 66,000 Output BTU). This unit has an 80,000 Input BTU rating at 96% efficiency (Output 1st Stage at 76,800, 2nd Stage at 53,760). The previous furnace was also suspect in contributing to the dangerous accumulation of Carbon Monoxide (CO) in our home since other major improvements were made.
Installation
The dimensions of this furnace allowed for an elevated installation which required minimal modifications to the existing return ductwork and condensate drain line. The return ductwork only required a shortening of a piece of duct prior to attachment to the new unit. The drain line modification required a couple of new fittings to add the exhaust condensate lines to an existing drain line from the coil that needed to be repaired and rerouted anyway. The intake and exhaust requirements required more extensive installation of new plumbing to a side wall vent kit but was a very welcome change as the existing flue is hindering floorplan changes that we would like to make.
Impressions of Unit Construction
The unit was impressive in that it was light enough to be manageable for installation on my own with no other assistance. The overall build quality appears to be excellent at this price point as I had no issues with the unit twisting or tweaking during the installation process.
Impressions of Performance
The upgrade from a single-stage direct natural venting furnace to this 2-stage direct vent furnace has been immediately evident. I have yet to truly test the furnace with the 2nd stage, but I'm already impressed with the 1st stage performance. To be fair, my suspected efficiency of the previous unit results in the 1st stage of this new unit having a near matching output. I have confidence that when I need to heat the space quickly, this unit will be more than capable over the previous unit. This situation should be mostly limited due to the programming of our Sensi Thermostat (soon to be upgraded to an ecobee Premium, I am a Generac Dealer).
Forecast
I expect that our heating bill will drop significantly to around 40-50% of our previous bills. I already have the thermostat programmed to run the fan approximately 35% of each hour to assist in leveling temperature throughout the home.
It also doesn’t appear to be immediately expressed, but this unit has kept the door open for us to consider our air-conditioning upgrade future. I’ve found that this unit will allow us to pursue either a “dual fuel” or heat pump only setup (granted the air-handler is probably not sufficient for a true heat pump only setup). I’ll choose a “dual fuel” setup if I opt to include the installation of a heat pump. This is mostly influenced by my ability and desire to be able to custom configure the system and how it will run while on generator backup.
Summary
This unit has been a great replacement for an increasingly ageing, expensive, and dangerous installation. The installation was fairly easy for someone with no HVAC and much electrical trade experience. The performance at 50% (1st Stage only) should more than cover what we’ve come to expect from our previous unit.
Review byMGESI
- Verified Buyer
Posted on
Nice unit with clean design and easy access
I bought this unit to replace a 15yo Tappan(Nordyne) that was part of a 16 seer 4ton 80K btu install. The Nordyne has no parts available and just too many problems over the years. I saw no need to replace the AC parts since they were never an issue. This being a 2 stage furnace with ECM blower, it was an exact size and spec replacement. Went in very smoothly and runs very quietly. Actually much better than I expected. $1.2K versus $5K for quotes from local HVAC service guys... I'll take the $1200 anyday.
Review byMBary
- Verified Buyer
Posted on
very pleased with your service
I am very pleased with your service. It's always very quick and efficient. However I was not pleased with the Goodman product my company last received. After installing the unit for the costumer the compressor did not work. It has caused a lot of turmoil with the customer and many unpaid labor hours for my company.
Review byRoy
- Verified Buyer
Posted on
Great
Everything was GREAT! Price, shipping, etc.
I’ll be telling everybody
Review byPaul
- Verified Buyer
Posted on
Great furnace great price
Great products for a great price, furnace worked as expected. Their techs are great too and respond in a timely manner!
Review byB
- Verified Buyer
Posted on
HVAC is number #!
Excellent service, prompt delivery and the system works great. I have already recommended HVAC Direct to my friends that are looking to upgrade.
Review byPhil
- Verified Buyer
Posted on
Great experience
it was a great experience I really enjoyed it to buy from you guys thanks for all your help everything was like the way we expected thanks again
Review byAron
- Verified Buyer
Posted on
A/C
Best condenser for the money
Review byRon
- Verified Buyer
Posted on
Save money
I'm glad we found hvacdirect.com, we ended up saving $$ because of them. Much better price than relying on the installer.
Review byMicharl
- Verified Buyer
Posted on
No complaints
Everything went as planned, delivered quickly, hooked up easy, and could the house as planned. Great service and I have no complaints. I believe it is the 3rd or 4th unit I have purchased through HVAC Direct
Review byRandy
- Verified Buyer
Posted on
Going to be ordering many more
We just ordered three AC systems from your site and everything arrived in a timely manner.
Your pricing is fair.
Your salesmen and support staff are doing a great job. I know you are dealing with some supply chain issues which prompted your sales guy to reach out to me and suggest another brand that was available.
I know sometimes some negative comments are good to give you something to work on but for now; you guys seem to have a good process in place.
We're going to be ordering many more AC systems from you guys in the coming months. Keep up the good work.
Review byCharles
- Verified Buyer
Posted on
Well done
I congratulate your logistic and delivery crew for great communication ahead of delivery.
They were on time , efficient and courteous.
The product arrived very well packaged without any blemish, dent it scratch.
Well done!
Review byVivien
- Verified Buyer
Posted on
Nice furnace, good people , reputable company!
Just what I needed!
Review byG
- Verified Buyer
Posted on
Efficient
Good unit well designed should last a very long time
Review byFitter
- Verified Buyer
Posted on
Pleased
Equipment was delivered within a reasonable timeframe and in good condition.
I am pleased with the quality of the unit(s) and they are performing as anticipated.
Very positive experience to have ordered from HVAC Direct.
Review byGreg
- Verified Buyer
Posted on
All good
All good feedback on the products I received from HVAC Direct, everything arrived in good shape, installation went good, & the new A/C is working great! Thanks again!
Review byStephen
- Verified Buyer
Posted on
great service
good product delivery was 2 days earlier than expected.
Review bySteve
- Verified Buyer
Posted on
I got a great furnace for a great price
I’m very happy to have purchased a furnace with HVACDIRECT. They were very helpful in finding the right furnace and the components to set it up. I would highly recommend HVACDIRECT.
Review byBman
- Verified Buyer
Posted on
Good product for a decent price.
Good product for a decent price. Glad to be able to purchase these over the counter.
Review byGreg
- Verified Buyer
Posted on
A1
everything was A1. Product is good, delivery on time. No complaints whatsoever.
Review byMilan
- Verified Buyer
Posted on
Phone
Excellent service on the phone and working with me to find the proper unit. Fast delivery. Overall very easy to work with
Review byGreat customer service
- Verified Buyer
Posted on
I would definitely order again
This company was very easy to work with. Friendly and very helpful customer service
Review byBluegill
- Verified Buyer
Posted on
allen s
quiet, works great, this is my second goodman furnace and am very happy with it.
Review bymovil lake griz
- Verified Buyer
Posted on
Easy and direct installation - 1 winter down
Easy to buy, install and use. I am not an HVAC person, but installing this furnace was easy. Made my plenum changes to fit the furnace with a secondary heat pump as air conditioning. Had to install all black pipe with fittings to code as well as have a qualified/certified HVAC professional survey and check my install.
All check out the first time and propane tick-tack was installed by propane dealer.
1st winter has gone by without any issues. Furnace is fully functional and without faults.
Great experience.
Review byRuss
- Verified Buyer
Posted on
Excellent service
Ordered this unit on a Thursday and was told “7-10 business days”. It was in my garage by 9am Monday. Installation was a breeze and now I’m looking forward to not freezing my fanny off this winter.
Review byMitch
- Verified Buyer
Posted on
Went well
Thank you delivery went well and equipment.
Review byMinerva
- Verified Buyer
Posted on
Perfect
Products arrived in perfect condition and exactly what was ordered. Thank you for the quality experience
Review byAnthony
- Verified Buyer
Posted on
Great service!!
Easy company to work with. Quality product and fast delivery.
Review byEsco
- Verified Buyer
Posted on
I like the HVACDIRECT
I’m sorry for hear that, I thought HVACDirect supply’s was good price and better price from other suppliers. Others suppliers are more expensive than HVACDIRECT supply. I’m so sorry.
Review byDavid
- Verified Buyer
Posted on
Satisfied
So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review byDelores
- Verified Buyer
Posted on
Satisfied
So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review byDelores
- Verified Buyer
Posted on
Satisfied
So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review byDelores
- Verified Buyer
Posted on
Satisfied
So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review byDelores
- Verified Buyer
Posted on
Satisfied
So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review byDelores
- Verified Buyer
Posted on
Satisfied
So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review byDelores
- Verified Buyer
Posted on
Delivered in 3 days
Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review byKerry
- Verified Buyer
Posted on
Delivered in 3 days
Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review byKerry
- Verified Buyer
Posted on
Delivered in 3 days
Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review byKerry
- Verified Buyer
Posted on
Delivered in 3 days
Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review byKerry
- Verified Buyer
Posted on
Delivered in 3 days
Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review byKerry
- Verified Buyer
Posted on
Delivered in 3 days
Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review byKerry
- Verified Buyer
Posted on
Smooth transaction
Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review byRussell
- Verified Buyer
Posted on
Smooth transaction
Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review byRussell
- Verified Buyer
Posted on
Smooth transaction
Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review byRussell
- Verified Buyer
Posted on
Smooth transaction
Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review byRussell
- Verified Buyer
Posted on
Smooth transaction
Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review byRussell
- Verified Buyer
Posted on
Smooth transaction
Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review byRussell
- Verified Buyer
Posted on
A plus
A plus very satisfied thanks
Review byBrian
- Verified Buyer
Posted on
Very Pleased
Pleased with HVAVdirect's service and support. The lift gate service seems like a $35 bogus charge. Other than that, delivery was 3 business days from OH to MD. Equipment looked great and had recent mfgr date stamps. Equipment installed well with no issues. I would buy from HVACdirect again.
Review byNick
- Verified Buyer
Posted on
Keeping up good in Arizona Heat
Nice and Quit
Review byPaul
- Verified Buyer
Posted on
Quick and easy
HVAC was quick and easy to work with.
Product arrived in tack and it is working great!!
Review byNana
- Verified Buyer
Posted on
Great
Everything came as planned and we appreciate the experience of your people through the ordering and shipping. We have installed the air conditioner and evaporator and everything works great. We have already applied for the 10 year warranty. If we need anything in the future we will be contacting HVAC DIRECT.
Review byLarry
- Verified Buyer
Posted on
Excellent customer service
We have received the order and appreciate the excellent customer service provided regarding the delivery. The system has not yet been installed; however, we are hopeful for a successful installation.
Review byEddie
- Verified Buyer
Posted on
I chatted with a live person and he was very good gave me many answers to my questions his name is Benjamin
Haven’t bought it yet just going out there and doing some research to see what’s the best
Review byEugenia
- Verified Buyer
Posted on
Great
Great service and product..will order again soon..
Review byErnest
- Verified Buyer
Posted on
all good
all good
Review bybernardo
- Verified Buyer
Posted on
Works great
Everything arrived in good order, which is rare these days.
It was installed this morning and works great.
Review byThomas
- Verified Buyer
Posted on
Goodman Poor Reliability and Performance
A Goodman "4-ton" 14 SEER was installed in our new house. It cannot keep up with Phoenix summer heat. Specs show it only puts out 3.5 tons. Our experience is that it can only maintain 82° up to 116° ambient. The capacitor has gone out twice in four years. Our previous house has a Trane that was still going after 25 years with no trouble.
Review byHotnPhoenix
- Verified Buyer
Posted on
It was great!
It was great!
Review byDavid
- Verified Buyer
Posted on
Great
It was great! And the registration went smoothly!
Review byVictoria
- Verified Buyer
Posted on
Exceeded my expectations
I purchased a Goodman 3 tn. AC unit from you.
I have listed my comments below:
The sales support person was very helpful. He asked questions that I had not thought of. This resulted in an order that exactly satisfied my requirements. I have a split system that I was replacing only the AC section and retaining the gas furnace section. He made sure that we had the correct measurements for the condenser/coil pack. This saved me from having to return and replace components.
As promised the order was shipped the next business day, with a tracking number and carrier information.
My order arrived on schedule with no damage, and correct as per the order. Everything fit perfectly. The carrier who delivered, unloaded and placed the order in my garage.
HVACDIRECT exceeded my expectations. My contact was very knowledgeable, patient, and enjoyable to work with. I will soon be requiring another AC unit and I plan to purchase from HVACDirect.
Review byJerry
- Verified Buyer
Posted on
Love it
I purchased a Goodman HVAC system, and I love it! It is very quiet—don’t even know that it is running plus the price was great as well! With the upcoming very hot and humid weather, I’m happy that I made my purchase when I did. Thanks so much!
Review byBethany
- Verified Buyer
Posted on
Extremely Satisfied
We purchased a 3 ton Goodman air conditioner set and my husband and I are extremely satisfied with it! It’s lowered our energy bill, and it keeps us nice and cool! Thank you!
Review byMary
- Verified Buyer
Posted on
It was great!
It was great!
Review byBrennan
- Verified Buyer
Posted on
Good Units
AC Installers hate Goodman because of the low price. I self installed a Goodman 2 years ago and it is still blowing 47 degree air at the registers.
Review byBK
- Verified Buyer
Posted on
Excellent cooling
This unit replaced our original home installed system. It is as you would hope much better at keeping the house more comfortable. Waiting to see how this unit compares in operating cost compared to last years equivalent.
Review byJon
- Verified Buyer
Posted on
Great
It was great!
Review byJoey
- Verified Buyer
Posted on
Quality system at a very reasonable price
The system is very quiet. I haven't had it very long but it appears to do the job. Compared to other manufacturers prices it was a very good value.
Review byRebecca
- Verified Buyer
Posted on
Thank you
The unit is installed and we are enjoying the product you sold us.
Thanks for your help and support.
Review byTibor
- Verified Buyer
Posted on
Fantastic
Everything was fantastic.
Review byPatrick
- Verified Buyer
Posted on
Extremely Satisfied
We are extremely satisfied! The new Goodman air conditioner is working perfectly. It is super quiet too. Your delivery was very quick. Unfortunately this order included a condensing unit that had some damage, but again you folks excelled. A replacement unit was sent quickly and the folks I worked with were very nice.
Review byReinhard
- Verified Buyer
Posted on
Extremely Happy
I am extremely happy with AC system I purchased from you. The ordering process was easy and I received excellent customer service. The products arrived in good condition and I was able to install them with no issues. I’m glad your company sells to individuals and not just hvac companies.
Review byAdam
- Verified Buyer
Posted on
Fine
everything is fine. Arrived early. That was great. Thanks
Review byEd
- Verified Buyer
Posted on
excellent
very good,......excellent
Review byruben
- Verified Buyer
Posted on
Nice Cooling Power
We are happy with the cooling power of this unit. Ready for the heat of the GA summer
Review byjwsybe
- Verified Buyer
Posted on
Phenomenal
I had a phenomenal experience with HVAC Direct. Price was great, shipping was quick, and my new air conditioner works very well. I have zero complaints about the process whatsoever and I’ll definitely be using HVAC Direct for my upcoming new home build.
Thank you for a super experience. I like being treated like gold.
Review byJaret
- Verified Buyer
Posted on
capacitor
only less than 3 years and capacitor fail
Review bynegro68
- Verified Buyer
Posted on
Performing well
Our equipment is performing well and we hope to remain satisfied with our purchase.
Review byJohn
- Verified Buyer
Posted on
Worth the money!
This furnace was installed in April 2023 and thanks to the variable Nebraska weather I have had several opportunities to test it. This furnace has worked flawlessly since installation. At this point I am extremely satisfied with ordering through HVACDirect.com. Thank you!
Review byPeggy
- Verified Buyer
Posted on
So for so good
Great system so for only had a couple of months
Review byLo
- Verified Buyer
Posted on
Looked good
I've installed both units and they work ... so that's good. I'm really interested in their performance over the next 10 years. The coils and compressors looked good. Line sets were of good quality. Thanks.
Review byDavid
- Verified Buyer
Posted on
We’d recommend your company
We have nothing but good feedback. Prompt courteous service and product is well worth cost. We’d recommend your company.
Review byDavid
- Verified Buyer
Posted on
fine
everything is fine
Review bybonnie
- Verified Buyer
Posted on
Would buy again
I was really pleased with the unit I bought and the price I paid for it. It arrived in good condition within the estimated delivery window. I would buy from you again.
Review byTerry
- Verified Buyer
Posted on
Looks great
Everything looks great. Not installed yet but it will be by the end of March.
Review byErik
- Verified Buyer
Posted on
Hassle free
I had my original furnace show up damaged but I sent an email with photos and details of the damage and I quickly was on contact with Greg, Alessia, and Cassidy who got a replacement unit sent out on a timely manner. The process was hassle free and I would gladly buy from you again. The replacement furnace works perfect. Thanks to all who helped me resolve this issue. Everyone was a pleasure to work with!
Review byGrayson
- Verified Buyer
Posted on
GM9C800803BN
Delivery was great! There was an exterior box that was a little beat up, but the inside box was pristine. Once I unpacked the furnace, it became evident that the fan was loose in the bottom of the furnace. The fan is supposed to sit in a groove, and it had come out. I was able to put it back together, and it works terrific! Very quiet, lots of heat! Very happy with it....now to see if it lasts. It has only been installed for a couple days.
Review byKevin from Seattle
- Verified Buyer
Posted on
Outstanding
Let me start by saying your help and knowledge was outstanding and very appreciated. You clearly know your stuff. The delivery guy and company were also awesome and helpful. With that being said, the unit did arrive with some case damage and also had some missing, stripped and/ or loose screws. Given my need for heat it was in my best interest to ignore (repair) these issues and continue to install the unit. Besides having a few cosmetic issues the unit is working great and I am pretty much happy overall. I would recommend you and HVAC Direct without hesitation
Review byClaude
- Verified Buyer
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Working great
My 100k btu Goodman furnace and air cleaner arrived in great shape and are installed and working great.
My customer experience proved very positive and informative regarding product information and extremely helpful and knowledgeable staff.
The only problem I experienced had to do with the shipping, which was broken up by the holidays. The issue being I had a had time with tracking. It seems the shipment was transferred from one carrier to another and since I don’t yet live at the delivery address I stipulated a heads up call on the delivery. I never received a call and the units were dropped off in the driveway unbeknownst to me. Had I not been calling tracking down the shipment only to find it was dropped off at 9am I would have set out for several days. The sad part is I could have been there for delivery but I had to take off work as I was on afternoon to go out and drag it to the garage.
Bottom line, great customer service from HVAC Direct but the shipper dropped the ball.
Review byDavid
- Verified Buyer
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Happy
my only complaint is the top for the plenum I ordered was too small. It was about a half inch short all the way around. I made it work but it kind of looks like crap. Other than that I'm happy with everything I ordered and you always impress me with your shipping quality and timeframes. Thank you.
Review byKyle
- Verified Buyer
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Great service
Great product great price great service
Review byBrad
- Verified Buyer
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Made things right
Things don't always go perfectly, but thanks to you, hvacdirect, made things right.
It's a nice feeling to know you guys have my back.
Review byDennis
- Verified Buyer
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Works Great
Heater works great. A little damage from either where it was stored, or during shipping. The dent location did not appear to cause issues for the installation or operation of the heater. The heater due to size was raised up off the ground 5 inches, which was also nice due to water on floor going to sumps during heavy rains. Great working overall for what was needed.
Review byPatrick
- Verified Buyer
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Working well
It is working well for me.
Review byLincoln
- Verified Buyer
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Excellent
Everything was excellent
Review byMark
- Verified Buyer
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Pleased with my purchase
pleased with my purchase. I also appreciate the guidance on what size unit needed for my house. The Goodman Furnace is great quality and am sure it will provide many years of trouble free service. Thanks Again
Review byRobert
- Verified Buyer
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No problems
There appear to have been no problems. The new furnace functions better with more efficiency than the one that became unrepairable.
Review byGary
- Verified Buyer
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Great
It was a great experience.
Review byPaul
- Verified Buyer
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Delighted
For what it’s worth, I am delighted over my purchase. Pricing was competitive, shipping was fast and well conditioned. Furnace came to me timely and arrived in good shape.
I will most certainly be a repeat customer and will speak of you to my friends.
Review byPaul
- Verified Buyer
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Everything was good
everything was good Thanks for your help I’ll be reaching out in a couple days to talk to you about some other stuff
Review byMike
- Verified Buyer
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Impressed
I must say that I was very impressed with the packing of the unit as well as the solid construction. I ended up working on this project alone so it took me about 22 hours to complete as I had to do a fair amount of sheet metal work but the installation itself was very straightforward and the unit is performing extremely well. Our parents are quite happy with how quiet the system is and that it provides a much more even heat than their 20 year old unit that I removed.
I will need to purchase and install the AC portion of the system this spring, but we just didn't have the finances to do that at this time. If I had to give you all a rating, it would definitely be an A+
Review byRandy
- Verified Buyer
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Would buy again
I thought your protection for shipping via truck was first rate. Would buy from you again.
Review byDavid
- Verified Buyer
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Very Happy
So far very happy. Can't wait to see my Gas bill.
Review byPatrick
- Verified Buyer
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Great
Everything is great thank you.
Review byBrandon
- Verified Buyer
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great company to work with / excellent product line up
I give an A-plus. My furnace has given me years of service and is still running great.
Review byDon
- Verified Buyer
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Runs great
Everything came quick and I got it hooked up for the most part. Just have the return ductwork to finish up. Did a start up though and furnace runs great.
Review byJeff
- Verified Buyer
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It was great!
It was great!
Review byBill
- Verified Buyer
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Happy with the purchase
The furnace was received in perfect condition. I had my old Goodman furnace removed and the new Goodman installed by a trained/skilled friend who works for an HVAC company. (in my crawlspace.) He and a coworker did a wonderful job. I noticed that this new furnace is much quieter than the previous. I am happy with the purchase. Thank you and your staff for your help.
Review byBill
- Verified Buyer
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Went well
The furnace went in well, however it is still summer so we have only ran it once to test it out. It seemed to turn on and off well. The package arrived on time and was in good shape.
Review byMike
- Verified Buyer
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Best idea I've had
My purchase of a Goodman 80,000 BTU furnace from you guys was probably the best idea I’ve had in a while. HVAC Direct’s website, with the filtering options to narrow your search window, is a great customer experience. I am also enjoying the 12 month financing option with zero APR. that way I don’t have to spend the money right now.
Review byPaul
- Verified Buyer
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All set thank you !
All set thank you !
Review byJosh
- Verified Buyer
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Satisfied
I am well satisfied with the product
Review byGene
- Verified Buyer
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Great value
I got a Goodman 96% 2 stage 60k BTU my furnace is so quiet and the best thing of all my Energy bill went down. I had a 25yr old furnace and was making so much noise we did know if it would turn back on after running & the heat coming out of the air ducts was so loud we had to turn up the TV. Thank you Goodman thank you for making a great product.
Review byOneCruelSOB
- Verified Buyer
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Outstanding
None Better. Always buy Goodman.
Review byGI Joe
- Verified Buyer
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Great furnace
Only 1 month in, but it does a great job keeping the house warm.
Review byMark
- Verified Buyer
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BUY ONE
VERY DEPENDABLE
Review byRON
- Verified Buyer
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Savd Money
Got it quick. Installer got it running without any issues and I have had a warm house. Savd a lot of money.
Review byRyan
- Verified Buyer
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Very satisfied!
very happy with this furnace. The house heats quickly and is quiet.
Review byDiane
- Verified Buyer
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Excellent
This is a super great furnace. It is much quieter than my old one and i love the two stage!
Review byKeith
- Verified Buyer
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I will definitely tell my friends!
This was packaged very well when it arrived. The quality of the furnace seems to be great
Review byRachel
- Verified Buyer
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Fast shipment good service. Thank you
I had a question on how to wire the thermostat and they were very helpful.
Review byRoger
- Verified Buyer
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Great deal
Best furnaces around. Great price and easy to work on.