Very happy with the heat pump system. Working well
Review byRay
- Verified Buyer
Posted on
Satisfied 100%
Quality
100%
Service
100%
Price
100%
The first delivery was very unsettling the furnace arrived damaged but you costumer service were quick to get a replacement out and this one worked perfectly. Thank you we are satisfied 100%.
Review byTanya
- Verified Buyer
Posted on
Great Experience
Quality
100%
Service
100%
Price
100%
I had a great experience with my purchase from HVACDirect. I worked with Chad and he did an incredible job helping me to find an AC unit and had it delivered within a couple days. I'm especially grateful for his assistance because I do have a couple local AC companies that were not able to get a unit for between 2 and 4 weeks due to supply chain issues. My impression was Chad really put forth extra effort to be able to get the unit quickly. It was over 100 degrees and the existing unit failed completely so his effort was very much appreciated.
Lastly - I did want to share that because of the great work by Chad that I was able to cancel my order from Alpine home air since they failed to meet their promise to ship the same day as the payment was made by several days. In fact, I received my order sooner than I would have received the unit from Alpine Air if they would have shipped it on time.
HVAC Direct has a new loyal customer as a result.
Thank you very much.
Review byBill
- Verified Buyer
Posted on
Impressed
Quality
100%
Service
100%
Price
100%
I'm really impressed with the product and customer service i have received throughout this whole process. My unit is working fine and was an easy replacement for what I had. I would recommend your business to anyone whose looking for HVAC products.
Review byCorrie
- Verified Buyer
Posted on
Wonderufl
Quality
100%
Service
100%
Price
100%
Thank you for being able to deliver to my home. The products are wonderful! We have recommended you guys and we were recommended to you all as well. Well worth my time and money. Hope you all continue doing business with working class people and continue to strive. Again thank you hvac direct!
Review byCatherine
- Verified Buyer
Posted on
Really good
Quality
100%
Service
100%
Price
100%
the unit has been installed and it has been running really good.
Thank you very much for your help.
Review byCesar
- Verified Buyer
Posted on
5 Stars
Quality
100%
Service
100%
Price
100%
I am a "used-to-be"; I used to be in the trade, and so decided self installation with all my supplies was my best path. It was definitely a good one. I have a vacuum pump, manifolds, micron gage, supplies, everything but a recovery unit and recovery cylinder, so I was pretty much good to go. I hooked up with a pal and we recovered the refrigerant from the old unit.
All the new is good news:
The condenser was overpack wrapped with additional 1" thick protective cardboard.
The line set was packaged inside the overpack for the condenser.
Review byTom
- Verified Buyer
Posted on
Working perfectly
Quality
80%
Service
100%
Price
100%
Had a dent in the outside unit, truck driver took pictures of area upon my pick up,
Had it installed 7/16/22, working perfectly,
Review byClaude
- Verified Buyer
Posted on
No complaints
Quality
100%
Service
100%
Price
100%
The unit was installed in a home that we sold. I have not heard anything from the current owner.
Review byNikki
- Verified Buyer
Posted on
Great
Quality
100%
Service
100%
Price
100%
Everything came undamaged, the extra time and care in packaging equipment will save you thousands in returns I'm sure, thank you.