Reviews for ACIQ 3 Ton 13.4 SEER2 80% AFUE 70,000 BTU Mobile Home Air Conditioner and Gas Furnace System| R454B

It was great!

All in all a positive experience. The furnace works well and installed very easy. Delivery was very quick. Customer service leaves a little to be desired as I had to call twice to get an email receipt. Turns out my name was spelled wrong and I did correct it below. I ended up having to send an email to customer service and they replied with a receipt. Also a little disappointing the warranty is limited as I installed myself. Small things that will not hold me back from buying from your company again.

The product is working well so far. My only complaint is with R&L Carriers that delivered the unit. These clowns just dropped it. No phone call for a day to arrive. Or knock on the door or anything. My roommate was home but had no idea it was outside at the end of the drive. No one signed for it or had a chance to inspect it. I work in the LTL freight business. I know what there damage rate is. Not giving customers a chance to check for damage is unacceptable. Let alone then not calling.. or knocking.. it Sat outside for hours before it was noticed. It could have easily been stolen.. also unacceptable. When I bought it the video said they would call and set up a day and time window.. they just didn't care.. absolutely ridiculous.

Everything is great thanks .

I was very pleased with the furnace I purchased from you. I installed it myself and everything went flawlessly. Jeff tried to reach out to me about purchasing a roof jack to go with the furnace but I was unable to access my email in time and the furnace shipped before I was able to contact him. His advice was spot on and I ended up needing to source one locally to finish the install and it was significantly more expensive than it would have been through your company. I really appreciated his attempt to contact me and save me the inconvenience. I believe that type of follow through and service is very rare these days and it reflects well on your commitment to customer service. I would recommend your company very highly to anyone in need of HVAC components.

thanks it all worked perfectly an its up an running great

Mobile home furnace. The furnace works very well and was easy to install. Buying from HVAC Direct saved me $500 dollars. A local mobile home supply store wanted about $2000 for the same furnace. Thank you for this purchase.

The first delivery was very unsettling the furnace arrived damaged but you costumer service were quick to get a replacement out and this one worked perfectly. Thank you we are satisfied 100%.

The unit was installed in a home that we sold. I have not heard anything from the current owner.

everything is fine