The employees were awesome to work with on ordering and delivery. We had several phone calls and they were awesome with customer service and support. The AC unit and gas furnace work excellent. I am so grateful to have ordered and worked with everyone. Thank you!
Review byMel
- Verified Buyer
Posted on
Working well, but were not hot yet.
Price
100%
Quality
80%
Service
100%
After one week of service system performs well. However the real test is yet to come when summer heat in the desert reaches 115+ then the system will truly reveal its capability. Currently at 92F its very capable.
Review byDesert Heat
- Verified Buyer
Posted on
Wish all transactions and interactions were of this quality
Price
100%
Quality
100%
Service
100%
Was great to experience such quality customer service! Recommend for sue.
Review byWas hot and now cool
- Verified Buyer
Posted on
Just installed working well, unit is vey quiet,
Price
100%
Quality
100%
Service
100%
Very happy with performance. Heating side of heat pump seems efficient. Overall very satisfied
Review byMike
- Verified Buyer
Posted on
Works
Price
80%
Quality
80%
Service
80%
Received condensor unit with a lot of bent (smashed) fins. Forced to use because tenants didn't have ac. Seems to be working fine though. Inside a-coil looked very good and working good as well. I guess time will tell if it is a good purchase.
Review byBent Fins
- Verified Buyer
Posted on
Terrific job
Price
100%
Quality
100%
Service
100%
I purchased this furnace from HVAC Direct to replace an existing furnace in an old manufactured home. The specs and manual were available for the unit and were accurate ensuring that i was purchasing an appropriate unit. A service representative reached out to verify I didn't forget to purchase a flashing kit, which i appreciated because it would have been a problem if i had forgotten. Upon arrival the unit had some minor damage to the door. I reached out to HVAC Direct with pictures and an explanation of what I received and they sent me a new door without hesitation. Problems are inevitable, it is how a business handles problems that show if a business is good or bad. HVAC Direct definitely showed me they are a good business. I will purchase equipment from them again in the future and do recommended purchasing equipment from them.
Review byKC
- Verified Buyer
Posted on
Easy install
Price
100%
Quality
100%
Service
100%
Good price and easy installation.
Review byChris
- Verified Buyer
Posted on
Overall good experience
Price
100%
Quality
80%
Service
100%
Shipping was super fast, it was delivered in just a few days. Well packed, no issues or damage. Freight company gave a days notice and showed up on time. Furnace seems to work well, blower and inducer are much louder than the old one, border line irritatingly loud, but moves quite a bit more air as well.
Review byJosh
- Verified Buyer
Posted on
Great product Great price
Price
100%
Quality
100%
Service
100%
it's getting very hard to find 410A air condensers with the warp seed phase out. we have been buying a lot of equipment from HVAC Direct due to having what we need in stock all of our local distributors do not have any 410A left. Every item we have purchased has been amazing. The shipping time is fast the prices are great and installation is easy. i highly recommend giving these brands a chance!