Reviews for ACIQ 6 Zone Mini Split System - Design Your Own R454B

Everyone I worked with was helpful and professional answering all my questions.
Quality of this product is excellent.

We were deciding which mini split to get, I did reach AI for the best unit and talked with HVAC Direct guys, finally we decided on ACiQ 4 zone and bought everything from them best price. It is working so beautifully so far. The best part is the easy WiFi installation and setup. The app on iPhone works amazingly. We are happy so far. Thanks to ACiQ and HAVCdirect . Btw the unit we bought has a 5th zone and now we are installing for another area!

One of the best companies to deal with right on time product is as good as is advertised service one of the best services you can get if you go in Albany and pick up from the directly from the Warehouse best service good people working for this company. I have nothing to say but good things about it and I am glad I am doing business and will be doing a lot more business together.

Purchased and installed in 2022 - worked well for 2 years besides some minor noise and leakage issues. Then main circuit board broke and was told it was apparently due to us not installing a surge protector. Service/Warranty support was responsive but it took us about 2 months to finally resolve issue and had to replace board 2-3 times, costing us a lot in HVAC tech visits and had to install window AC units (as the minisplits went out during prime summer heatwave in DC). After it was fixed, we installed a surge protector, and hasn't recurred again (although we are nervous it will). Overall, I wish I had purchased a unit that local HVAC techs could have parts for same day (instead of having to wait for a week or two for replacement control boards to be shipped across country), but purchased this unit during COVID when supplies were limited during a renovation unfortunately. I also over the past 4 years have tried over 20 times to contact support/manufacturer to get replacement air filters for the 5 mini splits and have never been able to get anyone knowledgeable and get the replacements.....so normal parts service (outside of warranty service) is just non-existent......you'll just keep getting redirected to the https://hvacdirect.com/part-quote site, but I've never received a response from that site (and its often down).......

We are in a northern climate, we utilize the heat pumps for some heat and mostly summer dehumidification. I did 80% of the install myself and was finished by a HVAC contractor who filled the gas. Between price and my work the install was very economical. I now have three compressors and 5 heads in my house and no issues.

I love the ACIQ brand, it's becoming our exclusive installs. Haven't had a problem yet except for a stuck pressure sensor on this model that took a minute to diagnose on a new unit. But once we got it running and had heat the customer was thrilled and called 3 days later to say it was working great! That's all I need.

As far as mini splits go I love the ACiQ mini splits the option for indoor units is great. we have installed several of the slim cassettes they are great for in homes fitting in between 16" joists. the technology on these units is great with the features they offer, heating, cooling, humidify, dehumidify and the filter lowers to be cleaned instead of having to get on a ladder. comes with a remote and Wi-Fi to control on your mobile device. the units are very quiet as well are customers love them. the units are a very good price as well the only other company i know who makes these are Mitsubishi with their units costing a considerable amount more.

I got 2 wall units up and running last week and so far so good. They are keeping the main level at the desired temp in 20 degree outdoor weather. This week is supposed to get much colder so we'll see. I still have 2 more ceiling cassettes to put on this condenser, but they are going to be a lot more work.

Just added two 48K ACiQ split systems to heat my 6,000 sq.ft. warehouse. The folks at HVACDirect were excellent in helping me select the right equipment and took the time to understand what I wanted to accomplish. Pricing was great, and the shipment was prompt. Could have used a stronger pallet to ship the two units; by the time they arrived, the pallet was destroyed, but the units arrived in perfect condition nonetheless. HVACDirect was great to work with, and I would highly recommend them to anyone looking to buy equipment for their home or business.

Everyting was well packaged and not damaged. so looking here at what was ordered it shows I ordered the mini condensate pump but it wasn't there. The installer who is a mii split said aomthing about it not being there I went to the local hardward store and pruchased one. guess I should have contacted the company to get my money back on what I didn't get.