Reviews for 2.5 Ton 13.4 SEER2 R32 Air Conditioner with Upflow/Downflow 17.5" Cased Coil

Customer Reviews

Works Good but limited features and a little quirky.

Paired with the MrCool UHP18036-O and UAH18036-O HA/HB wiring. Our last Heat pump was Single stage Goodman, with an very basic Digital thermostat. This thermostat and the heat pump do a good job making the house more comfortable. The thermostat has required some tinkering with the service menu. I've changed the following: Follow Me On, Fan Auto, Constant Fan Off. I also changed the Temp Comp - Cool to 2, as I think that starts the ramp down sooner as it approaches the set point. I also don't have auto heat/cool and just manually do the switch from heating to cooling. I've also set enhanced defrosting on to combat the recent ice storm(I do have it 4-6" risers).. The weird part is the thermostat sometimes overshoots the set point(based on its own readings). It is mostly limited to about a degree. I'm learning to just not watch it, as the house feels better as a whole. Only about a month and a half of ownership, so far. The Thermostat is rather basic and overpriced, but it still is the best option for a communicating setup, that I've found. I hope, in the end, that using an HA/HB setup with this thermostat will improve comfort and energy savings but it will take a lot longer to figure that out, with my sample size of 1.
Review by NCHomeOwner
- Verified Buyer
Posted on 1/30/26
Works just fine, it could do so much more

Im using the ACQI Smart thermostat on a MR. Cool Universal Heat Pump, because MR Cool does not offer a WIFI HA/HB Communicating thermostat. All these units are the same, a Madeia with their brand logo on them. Thermostat works just fine, easy to install and setup. Temperature reading is accurate and connects to WIFI Just fine. It only allows one connection at a time via WIFI. There are some service parameters to adjust, but I cant find anyone in ACQI engineering that understands the settings, which would help optimize the system. As stated, it works just fine. There is some much performance information available with these heat pumps. It’s a shame someone is not providing a thermostat that would offer that.
Review by Not Many Choices in the HA/HB world
- Verified Buyer
Posted on 1/26/26
HVAC equipment

Ordered furnace, ac coil, and condenser to match. Upon arrival all three items we're damaged, I refused shipment and took pictures. I contacted HVAC direct immediately and informed them of the situation. They sent out new equipment without any delay and the new shipment arrived quicker than the first. Second time around all HVAC equipment is in great condition. I have not finished installing yet, but I am impressed with the speed in which HVAC direct solved my shipping damage. I will be ordering more in the future because of their willingness to make a bad situation good!
Review by Onion
- Verified Buyer
Posted on 1/21/26
Limited features

I had previously used a Nest thermostat to control my variable speed inverter heat pump, but that only controls it by 24v connections which lack optimized control of fan and compressor. Switched to this new thermostat to have full control via its communication connection. The problem is I gained some features but lost others. Example features I don’t have with those new ACIQ thermostat is settings to control the temperature at which the aux heat turns on, the ability to run aux heat and heat pump at the same time, set points for my dehumidifier , as well as a good scheduling system. It’s very barebones compared to a nest or Ecobee thermostat , but it’s required to use the communication interface for varying the output of the fan and heating.
Review by Darin
- Verified Buyer
Posted on 1/19/26
All ok except for app

Purchased to use with a Senville ducted heat pump. Works just fine, seems to support all the features of the Senville. Only issue is that the app almost always disconnects from the thermostat. It is 3 extra clicks to reconnect, and so far that has always worked. Same issue android and apple. Using with the HA/HB terminals. Hope they resolve the app issue, asni will need another one here in a few months.
Review by Rob
- Verified Buyer
Posted on 1/19/26
Its Great !!

I received myACiQ smart thermostat, and it was an easy install just hooked up my HA and HB wires and I was all set. thank you to the people that. HVacDirect !!
Review by Eddy
- Verified Buyer
Posted on 1/16/26
ACiQ TL04-1 Smart Thermostat

We have an ACIQ ducted system with a Floor unit installed. The thermostat came with the system was not WIFI compatible. We installed the ACIQ smart thermostat with WIFI and HA/HB compatible. There were two minor issues on installation. With HA/HB setup will require R & C wires installed for powering the unit. Installation guide will say this in start up section. The other issue is all HVAC systems,(ours were ducted unit and floor unit will need to be in same mode,(heating, cooling, etc.) or the thermostat will flash a communication error. Once we figured this out, everything worked great.
Review by ACIQ WIFI Thermostat
- Verified Buyer
Posted on 12/27/25
Air conditioner

Very happy with it wish I got it sooner since now it’s cooling off
Review by Dwight
- Verified Buyer
Posted on 11/12/25
Excellent

Looks great, super-fast and easy setup
Review by Bob T
- Verified Buyer
Posted on 10/20/25
These things blow away the stock ACiQ thermostats!

Finally! A thermostat that matches the capabilities of the ACiQ heatpumps and air conditioners they are paired with. I replaced my KJR-120N "smart" thermostats that look like they are left over from the early 2000's with these beauties and could not be happier. For one thing, the temperature is accurate right out of the box. The color touch screen user interface is intuitive, setup is simple, and ease of use could not be any friendlier. WiFi setup was a breeze too - all at a decent price point. The modern design fits in contemporary décor, and "pop-in" bracket made mounting to the wall simple. Printed instruction manual was not needed, but nice to have and accurate.
Review by Henry
- Verified Buyer
Posted on 10/16/25
Fabulous

The customer service was exceedingly exceptional the quality and the price were amazing really a great value you will not find any better people
Review by Blitz
- Verified Buyer
Posted on 7/17/25
Fine I guess.

The unit cools our house well most of the time. Occasionally it shuts off on sweltering hot days. And sometimes the compressor hard starts several times before kicking on.
Review by Qpc
- Verified Buyer
Posted on 6/30/25
High-quality

Great customer service when I ordered, super fast shipping, excellent quality, and price, with installation, I saved a minimum of,$3,000
Review by Freebirdd2011@yahoo.com
- Verified Buyer
Posted on 6/19/25
Impressed

I called customer service just to see if the equipment could be picked up by me at the warehouse. James Nesbitt answered the call and verified customer pick up was an option then offered to help me buy the system that was the best fit for me, his help was very appreciated.
Review by Todd
- Verified Buyer
Posted on 6/7/25
Great addition to my ACIQ mini splits

I put these on my 3 ton and 4 ton units. They are awesome. The thermostats that come with the system are adequate but look 20 years old and have similar functionality. These are updated, sharp looking and nice and small. They communicate on HA and HB just like the factory thermostats running my units as efficiently as possible.
Review by Randy
- Verified Buyer
Posted on 6/6/25
Good american made.

Being from Houston were they make them the quality is very good the dependable is very good overall I've had good luck over a 30 year investment in goodman products. Some give them a bad wrap but I would put them up against the big names any day.
Review by Fisher
- Verified Buyer
Posted on 5/20/25
Great

Everything was great. The price, the service. Everyone was so nice and helpful. I would definitely use again if needed.
Review by James
- Verified Buyer
Posted on 4/16/25
2.5 ton condensing unit

The unit is very quiet,looks good too,unit came with start assist installed already
Review by Charles
- Verified Buyer
Posted on 3/14/25
Fast shipment

Looks good but noinculation on return line.
Review by Charles
- Verified Buyer
Posted on 3/12/25
Good product

Straight forward connections and assembly. Works as it should.
Review by Fixit
- Verified Buyer
Posted on 1/13/25
System arrived in a short time. Good communication between sales, delivery folks and ourselves. Furnace had damage on one side that we didn't see until we removed all items from pallet. Damage was cosmetic so we accepted a rebate and kept the furnace vs

The brand names for the components are new to this area so our hvac tech wasn't completely familiar with the low voltage connections between the furnace, heatpump and the t stat but the technical assistance guy walked us right through everything and answer all of our questions. System is so quiet , we barely hear it running. Heating right now but expect the air conditioning to work just as well.
Review by Fixit
- Verified Buyer
Posted on 1/13/25
Extremely loud

Loud thud when the starts and stops. Don’t install near kids room or family room.
Review by D
- Verified Buyer
Posted on 9/11/24
very happy with my purchase

it was delivered right away
Review by kari
- Verified Buyer
Posted on 4/17/24
Good quality

It worked
Review by Joe
- Verified Buyer
Posted on 3/6/24
Great AC Unit

This unit was installed 7 1/2 years ago and has given me trouble free and excellent cooling. I couldn't be anymore satisfied.
Review by Gary
- Verified Buyer
Posted on 10/9/23
Very good

The order process and delivery is very good.

We havenâ€™t installed the units yet, but the 2 previous units we purchased are working great.
Review by Rodney
- Verified Buyer
Posted on 10/7/23
best price

does a great job cooling my house at the best price
Review by larry
- Verified Buyer
Posted on 10/4/23
Very pleased

Perfect unit for my home.
Review by Frank
- Verified Buyer
Posted on 10/4/23
very noisey

Like the unit . Had an old Goodman unit which was about 41 years old. Had to replace it. Bought a new Goodman GSX130301. It was installed on July 22. 2022. Very cold air. Just very noise.
Review by Linda
- Verified Buyer
Posted on 9/18/23
Very happy

My nephew who is licensed installed it, the line set and coil, cools great, very happy. Quiet as well.
Review by Michael
- Verified Buyer
Posted on 9/14/23
Extremely pleased

The product and customer service are above and beyond what I was expecting. I ordered the wrong product and they helped me with my mistake to get my order correct. Ben was awesome as well as the entire dock crew. I will order from here again.
Review by WJA
- Verified Buyer
Posted on 9/7/23
Thanks!

I am enjoying the product as it is working very effectively, most of all being able to receive my merchandise so quickly was a plus. Thanks again!
Review by Renita
- Verified Buyer
Posted on 9/6/23
Satisfied

So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review by Delores
- Verified Buyer
Posted on 8/29/23
Satisfied

So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review by Delores
- Verified Buyer
Posted on 8/29/23
Satisfied

So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review by Delores
- Verified Buyer
Posted on 8/29/23
Satisfied

So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review by Delores
- Verified Buyer
Posted on 8/29/23
Satisfied

So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review by Delores
- Verified Buyer
Posted on 8/29/23
Satisfied

So far am satisfied with air conditioner. Was easy for my daughter to help me order and questions were answered
as needed. Will use you again if needed.
Review by Delores
- Verified Buyer
Posted on 8/29/23
Delivered in 3 days

Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
Posted on 8/29/23
Delivered in 3 days

Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
Posted on 8/29/23
Delivered in 3 days

Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
Posted on 8/29/23
Delivered in 3 days

Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
Posted on 8/29/23
Delivered in 3 days

Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
Posted on 8/29/23
Delivered in 3 days

Customer service helped me choose a matching condenser coil. Placed my order and it was delivered in 3 days. Couldn't be happier!
Review by Kerry
- Verified Buyer
Posted on 8/29/23
Smooth transaction

Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on 8/29/23
Smooth transaction

Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on 8/29/23
Smooth transaction

Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on 8/29/23
Smooth transaction

Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on 8/29/23
Smooth transaction

Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on 8/29/23
Smooth transaction

Could not have ask for a smoother transaction, everything arrived undamaged and very well packaged. I had an issue with the brass cap on the liquid line service valve missing but after I notified your sales department, they sent a replacement cap. Very satisfied with the transaction!
Review by Russell
- Verified Buyer
Posted on 8/29/23
Awesome

so far everything seems to be working really well as of now. Your service at HVACDirect.com is awesome you didnâ€™t have the unit I ordered and upgraded me for free and I received it the same week I ordered it canâ€™t say enough good about yâ€™all and will recommend you to my friends and I personally will be a repeat customer. Thanks again
Review by Allen
- Verified Buyer
Posted on 8/29/23
happy with product

I have had this product for about 3 weeks. Works very good. Happy with the GSX 130301 a/c unit. My old a/c unit was a Goodman it lasted 45 year old. My old unit was put in in 1977. That is why I bought another Goodman a/c unit.
Review by sue
- Verified Buyer
Posted on 8/20/23
Works Great

The product works great, I enjoy shopping with you guys for any product and promote your business to others. Upon receiving their was a medium size dent on the sheet metal jacket, however everything works fine and I can mostly hide the dent. So no worries
Review by Joe
- Verified Buyer
Posted on 8/15/23
GREAT VALUE

HAD A GOODMAN AT OLD HOUSE 10 YEARS NO PROBLEM IT WAS A NO BRAINER FOR NEW HOUSE!
Review by MATT
- Verified Buyer
Posted on 7/22/23
Works fine

My old AC unit was 20 year old and wasn't cooling well. I went with the Goodman which had more competitive pricing than others
Review by Zack
- Verified Buyer
Posted on 7/20/23
our unit kicks AC!

Great unit it really cranks and keeps the place comfortable. Best purchase we made for our newly aquire home!
Review by Joe
- Verified Buyer
Posted on 7/19/23
Great value for money

I am very pleased with goodman price, quality and performance. Keep up the good work.
Review by Avee
- Verified Buyer
Posted on 7/17/23
Great product

Great product, good price & good service. I always recommend it to my customer & my friend
Review by Ron
- Verified Buyer
Posted on 7/16/23
Works great

We've just got our unit installed and so far it has run great and cools the house down quickly!
Review by Ken
- Verified Buyer
Posted on 7/14/23
Okay

So far, so good
Review by Jeff
- Verified Buyer
Posted on 7/5/23
Highly recommend

It seems in this age society is eager to gripe and complain about bad customer service, but really gives credit where credit is due.
But in my case I must say the gentleman that that helped me with my condensing unit/EVAP coil order was most definitely one of the most professional and courteous C.S agents I've had in a long time.
It was refreshing talking to someone that was intelligent and knew what they were talking about.
He did not insult my intelligence by trying to upsell me. I will highly recommend your company and use your company when I need any of your products from here on out. They are exceptional products for the price.
Review by Gregory
- Verified Buyer
Posted on 7/3/23
Garbage

Garbage unit, compressors DO NOT last. Goodman is no help, ruse customer service takes no responsibility whatsoever on their shoddy units like these. Buy ANY other company but avoid Goodman
Review by Gixerman
- Verified Buyer
Posted on 6/30/23
Pleased customer

The Goodman condenser I got from you folks is installed and working great!

I communicated with your place by the online chat a couple times before I ordered the unit and that went fine with that - Your staff gave a fast response to a couple questions I had.

I got a prompt order confirmation right after I ordered - After a few days I got the shipping confirmation. I was easily able to track the shipping progress on that company's website. My driveway is a little tight which concerned me some about delivery. The delivery driver gave me a phone call when he arrived at the end of my driveway. I met him out on our main little country road with my pickup. He was a really nice guy - We transferred the A/C unit onto my truck and all went well. I got the unit delivered to my house in less than 10 days, like I was originally told by your staff.

The unit was installed the next day, just in time to beat our early Minnesota heatwave and all is working well with it.

All in all, I'm a pleased customer - Thanks Much!
Review by Tom
- Verified Buyer
Posted on 6/19/23
Great purchase

I purchased this for my house adn couldn't be happier. Been workign great since it was installed.
Review by Chris
- Verified Buyer
Posted on 6/3/23
Air conditioner

Great product just got installed and first time purchasing this brand.
Review by Kea
- Verified Buyer
Posted on 5/27/23
Goodman

Hands down better then Trane
Review by Mr Cool
- Verified Buyer
Posted on 5/23/23
I have installed 5 of these units

I manage several properties' and price point coupled with reliability make this brand a smart choice,
Review by Greekmaga
- Verified Buyer
Posted on 3/18/23
Very satisfied

Yes I am very satisfied with our orders.. you were very helpful, fast shipping ..there was some shipping damage .. but the damage was replaced super fast .. I am completely satisfied.. Thank you!
Review by Tim
- Verified Buyer
Posted on 1/16/23
Quality parts and support

online support was fantastic. Always a prompt reply to my questions. Quality of parts great!
Review by Jeffrey
- Verified Buyer
Posted on 7/18/20