Reviews for ACiQ Extreme Series 2 Ton 16 SEER2 96% AFUE 40,000 BTU Hybrid Heat Pump and Furnace System - R454B Inverter - Multi-Positional

I completed the new furnace/AC install, and am very pleased with all the products. My order arrived quickly, was packed/crated very well and delivered with care. One of several nice features of HVAC Direct's website were the sizing calculators and the complete package "kits" (furnace/evaporator coil & condensing unit), which made me confident that the components I was ordering would work with/fit each other. The detailed descriptions with each product also were convenient for comparing the different kits so I knew exactly what I was ordering. The website is well done and convenient to navigate. Although I was hoping to purchase either American Standard or Trane, the ICP (Carrier) products you carried seemed like a reasonable compromise and I was pleased with the build quality of all the components.

Overall, well done website and excellent ordering/shipping experience.

everything is fine.

If we need more furnaces , we will purchase thru you!

Many thanks

This unit runs great. Heats my 1500 squre foot house easily..Glad i bought this unit.

Looking forward to great savings this year

Hey you guys are great. I received the new furnace and had it installed. All is good now.

Glad I found HVACDirect online. My furnace was dead. Having hvac experience, I just needed equipment. Hvac companies won't sell to the public and the big home improvement stores were not only 50% more expensive but had a several day wait period for shipping. At Hvacdirect I was able to pick up same day and save hundreds. I live in Georgia and almost didn't make the call to Ohio as it's a 20 hour round trip and I didn't want to go without heat waiting for delivery. Glad I did though since I learned that you have warehouses in Georgia. (You may want to add that to your website) I was pleased with your customer service. Questions answered, payment seamless, good product and value. Small glitch in communication between service rep and warehouse causing a delay at pickup but that was ironed out in a few minutes. Overall a great experience. I will definitely recommend HVACdirect to friends and family and use again myself.

The only thing that became a problem was the shipping as I was told that everything was in stock and would ship the following monday or tuesday at the latest and that did not happen for about

three weeks and then the freight company did not deliver until the 9th of january a lot different than 7 to 10 days.

I schedualed installation for the week after xmas and had to cancel due to non delivery and now everyone is to busy so will have to get furnace installed and wait for 3 ft of snow to melt

to install

the rest of of the HVAC

The new furnace is performing perfectly. We just experienced historical cod wind chill last week. The unit kept us very warm and comfortable.

unfortunately, due to weather and other factors, I will not be installing my new furnace until spring. (It will be replacing a wood stove) So far though, I am happy with my experience with purchasing it from your company.

Sorry for the late feedback. It’s been a whirlwind with holidays, but I want to say that my family is completely satisfied with HVAC direct product. I was very happy with the quick help I received by phone and online. It was easy and quick to get the right upgrade product for our home. Thanks again and I will certainly recommend HVAC to friends and family.