The unit is installed and working great. The initial purchase online was simple and easy to use. However, the first delivery was subpar but that was clearly not your fault. I was very surprised and pleased with the quick response of taking care of the damaged unit. I will definitely order from you guys again in the future!
Review byMichael
- Verified Buyer
Posted on
No instructions
Price
80%
Quality
80%
Service
40%
My main complaint is no instructions. I am installing this 10.5 hours away and have no idea what the Tim pieces are for or where they go. I can no way hire a company to install. Kinda not happy.
Review byJames
- Verified Buyer
Posted on
Very pleased
Price
100%
Quality
100%
Service
100%
We are very pleased with the heating unit, which is a marked difference.
Review byAbram
- Verified Buyer
Posted on
Great condition
Price
100%
Quality
100%
Service
100%
My order was received on time and in great condition. System was easily installed and is working well. Thank you for your help!
Review byPhil
- Verified Buyer
Posted on
Very good so far
Price
100%
Quality
100%
Service
100%
I am pleased with your company's sales representative (' s) and service. The function of the furnace seems to be very good so far. I haven't received an Xcell bill yet, so I can't speak about the efficiency.
The air conditioner hasn't been installed because it's in the middle of winter, so that will have to wait.
Review byJohnny
- Verified Buyer
Posted on
Positive experience
Price
100%
Quality
100%
Service
100%
Positive experience all around! Excellent job palletizing the unit for shipping. The unit was actually sitting in my garage ready to be installed before I got the email saying that it had shipped. I would highly recommend HVAC Direct!
Review byAndrew
- Verified Buyer
Posted on
Positive experience
Price
100%
Quality
100%
Service
100%
Positive experience all around! Excellent job palletizing the unit for shipping. The unit was actually sitting in my garage ready to be installed before I got the email saying that it had shipped. I would highly recommend HVAC Direct!
Review byAndrew
- Verified Buyer
Posted on
Really impressive
Price
100%
Quality
100%
Service
100%
First i want to say that your customer service is really impressive. The units i got are great and were perfectly shipped.
Review byLeen
- Verified Buyer
Posted on
Really appreciate everything
Price
100%
Quality
100%
Service
100%
I really appreciate everything that you did to make my purchase fast and as smoothly as possible. I am very happy with my furnace. It has been installed and works beautifully. Thank you so much.
Review byJulie
- Verified Buyer
Posted on
Well executed
Price
100%
Quality
100%
Service
80%
The order from you folks was well executed, simple, and aided in solving my problem. The work on this end, including installation--not so much.
