Reviews for Mitsubishi Dual Zone Mini Split System - Design Your Own R410A

Customer Reviews

Great unit overall

I have been using this Mitsubishi unit for few years already. It has been a life saver in summer and frequently on cold damp days in winter. It does save me money in winter compared to oil heat. I use it to about 30 degrees after that the system seems to struggle a bit. Summer time it works great to cool my space.
I have one in the bedroom and had to turn off the rotating sensor because the sound it was making did bother me a bit.
The entire experience of buying on internet was smooth. I do installation myself and just called the guy to vacuum the lines. Much cheaper that way.
Review by Krisk
- Verified Buyer
Posted on 4/8/26
Smartest purchase I’ve ever made

Purchase mini split and installed myself. In two years it paid for itself due to no longer being reliant on kerosene. Summer electric bills are half what they were when I had to use window ac units that were inefficient and a pain to heave in place. Only maintenance I’ve had to do is clear pollen from coils and clean dust from filters
Review by Greg
- Verified Buyer
Posted on 3/20/26
Hyper Heat

I live in a trailer not much insulation this system is a Beast ! Heated with wood for 40 yrs ! This feels just like wood heat and the air conditioning you can hang meat if you want lol yeah little pricey over all about 20 thousand installed ????
Review by Frustrated
- Verified Buyer
Posted on 3/15/26
Great apartment mini split

We got this dual had mini split for our basement apartment, it has worked great. Energy efficient.
Review by Apartment mini split
- Verified Buyer
Posted on 3/12/26
Great results

Timely delivery, no problems at all.
Review by Al
- Verified Buyer
Posted on 3/1/26
Been running great for almost 5 years

I bought this package unit back in 2021. The outdoor unit is heavy, so if you are wall mounting it like I did be sure to have a couple of helpers to lift it. It is quiet and has done well in both 105 degree summers and 10 degree winter temps. It is very energy efficient too so I can't complain there. I have two MSZ-GL units also that I use for my shop and they are great as well. If I had it to do over I would probably just stick with the GL units all around and save some money. I run them from the Comfort app so I have no need to program it from the remote, which is a feature of the MSZ-FH indoor units. But at least I have the flexibility if I need it. Overall my Mitsubishi mini-splits have been very reliable and function well. I did have one "leak" that was caused by a clogged condensate drain line in late 2025. Not sure what ultimately clogged it but a squirt of air from my air compressor, followed by some bleach water to kill any growth and it was draining like new again. So I would recommend preventing cleaning of the drain tubing once a year to prevent that from happening.

HVAC direct was great to work with. I called them directly to discuss the order before making it and they were very helpful to make sure I ordered the correct accessories (part numbers). I would definitely use them again.
Review by Frankysan
- Verified Buyer
Posted on 2/23/26
Poor Temperature Control

We have had this system for several years. There has been just one failure in that time, the outdoor unit fan, which was covered under warranty. However, the temperature control is horrible. We have attempted all of the various modes and settings that seem to be available, but we consistently have inaccurate temperature control. Often we need to put the setpoint roughly 4 degrees above our desired temperature, but that varies widely. Sometimes the actual temperature is a steady 2 degrees below setpoint; sometimes it is 8 degrees. This is the case for both heating and cooling. It does heat and cool but not accurately enough to say that the space stays comfortable.
Review by Tim
- Verified Buyer
Posted on 2/14/26
Great produc from a reputable HVAC Company!

Great product! HVDIRECT is on the top of their game! truly a wonderful experience I found on the Internet to purchase an HVAC Customer service is A number 1..a 5 STAR company that you can rely on. Even better was shipping was included! I will make more puchase in the future. Come get your HVAC at this company!
Review by Resty
- Verified Buyer
Posted on 9/30/25
Five stars

The unit arrived just fine, and much more quickly than expected. My son installed it (it was purchased for him) and had the finishing touches done by a professional. The pro told him the Mitsubishi was a good unit, better than the ones he sold.
Perhaps one unit will be a bit small for one of the spaces, but will be adequante according to the pro.
We are very happy the way it turned out.
Review by RDE
- Verified Buyer
Posted on 9/10/25
Great Service, Great Prices and Fast Shipping!!!

Best price I found on the Mitsubishi hyper heat, called and got great service and came about 5 days after I had ordered
Review by Joe
- Verified Buyer
Posted on 6/18/25
Be very thorough and reading the instructions

Bought the head units with the outdoor condensing unit. The website was kind enough to make sure that I knew that I had 3/8 and 5/8 lines for the fourth wall unit.

However, upon your completion of the job, we noticed that the plug-ins for the unit are not the same as the fifth plug-in for the line set is 1/2 and 1/4. Being that this is an out of town job in a small town with no hardware store we had to leave and go out of our way to find suitable parts to complete the job

Review by Andrew Ray
- Verified Buyer
Posted on 5/12/25
Remote Sizes

I recently purchased the Mitsubishi 20,000 condenser unit and the 15,000 & 6,000 BTU inside units. I can't figure out why the 6,000 BTU unit
has such a gigantic remote control compared to the 15,000 BTU unit. Can someone clue me in on this?

Also, the spec sheet on the website for the 15,000 BTU inside unit says the line connections are 1/4 / 1/2. They are in fact 1/4 / 3/8.
Review by David
- Verified Buyer
Posted on 3/22/25
Great product at a great price

This is the 6th Mitsubishi heat pump system we’ve installed over the last 3 years. Most of these mini split systems were installed in rental houses because they are reliable and do not break down. Delivery was fast and we were informed about the unit’s location along the way. Make sure to specify exactly where you want the boxes dropped off…
Review by DS
- Verified Buyer
Posted on 1/14/25
Good unit

It came a feew week later than it was supposed too , but now im happy customer Everything work as it should

Review by Roberto
- Verified Buyer
Posted on 1/14/25
Hvac direct it's a legit company

My fault, my house it's less then 1000 feet ,I thought the unit was big enough but it wasn't.
So I had to add some elettric heater . You know mitsubishi it's the best just get a bigger unit then you think you need if not you are going to be cold .
Review by Roberto
- Verified Buyer
Posted on 12/17/24
No problems

Unit arrived quickly without incident, was installed without incident and works properly. What more could I ask for?
Review by Stu
- Verified Buyer
Posted on 1/13/24
Works as expected

Working as expected. Looking forward to the winter with it!
Review by Tabby
- Verified Buyer
Posted on 9/18/23
Outstanding product at an excellent price

Mitsubishi quality at half the price a contractor was going to charge me! 2 thumbs up
Review by BillyB
- Verified Buyer
Posted on 9/2/23
Great Product

We ordered a Mitsubishi unit and it arrived in no time and in great condition. We got it installed and this unit is amazing! Super quiet and efficient.
Review by Mlf
- Verified Buyer
Posted on 9/1/23
What a difference

So glad we made the switch from our ducted system to the mini splits. Besides increased energy efficiency, we are SO much more comfortable. They quickly get the rooms to temperature compared to the old one which took much longer and wasted money cooling rooms we weren’t using.
Review by Wow!
- Verified Buyer
Posted on 9/1/23
Multi.zone unit

Easy installation and works as it should
Review by Vic
- Verified Buyer
Posted on 9/1/23
Up and running

Unit was received in good shape and is already up and running.
Review by Alex
- Verified Buyer
Posted on 6/26/23
Extremely happy

I am extremely happy with my choice of HVACDIRECT as my equipment provider. We had an issue with one of the units that arrived by truck. HVACDIRECT was very professional and took care of the situation in a friendly and caring manner! I would like to note the service rep, Renee as especially helpful and caring. I will wholeheartedly recommend your company to friends and will certainly use you in the future for my hvac needs!
Review by Roy
- Verified Buyer
Posted on 5/30/23
Fine

Everything is fine
Review by Steve
- Verified Buyer
Posted on 5/15/23
Product is great!

The product is great! I just had it installed this past weekend, and I'm very happy with the quality of the product and how good it looks in my house.
Review by Natalie
- Verified Buyer
Posted on 5/10/23
Good experience

Hello, it’s been a good experience so far. The system will be installed over the next few months and I’ll let you know how it goes, but as far as the purchase and delivery of the components goes, it’s been very satisfactory. The driver from your shipping company has been very helpful and accommodating.
Review by Tomas
- Verified Buyer
Posted on 4/6/23
Great experience

- Had overall a great experience.

- Communication could have been better. I had no idea when the product shipped, and it took a few weeks (which I expected). This caused me some headache getting contractors scheduled to show up and install them.

- I received the incorrect inside unit, but it was resolved smoothly, just causing some slight delays for us.
Review by Hamilton
- Verified Buyer
Posted on 1/9/23
Were great

Other than receiving the material a month in advance, and now having to store it I won’t be recommending your company anytime soon. You were great, it’s the people that controlled the shipping. I would like a kickback for storing.
Review by Jack
- Verified Buyer
Posted on 12/5/22
Great!

Gotta say the product is great, had a heat wave the week I installed it so I was very quick to enjoy it. I was quick to compare it to other daiken models and bishi splits I have installed in the field before and honestly the one - two system you sold me has one of the easiest startups I've ever seen. I did apply/submit a ticket into the warranty I look forward to many years of reliability hopefully and I'm sure some service on it as well in addition to maintenance.

Only real criticism I have on it is that I didn't like that the liquid line service valves didn't come with service ports, which is just a personal thing I simply installed my own ports a short distance away and was able to read both sides of the system. Just a piece of mind thing I can observe it when throwing the disconnect on and calling for cooling for the first time. Takes the edge off

I niche in other areas in the trade but if I were to help a friend out I would certainly consider recommending it and throwing another one of these beauties on a pad
Review by William
- Verified Buyer
Posted on 8/1/22
Contractor looking for mini splits

Need better source for mini splits
Review by Foust
- Verified Buyer
Posted on 7/12/22
Top of the line in my opinion!

This is a nice, quality product. I bought this for our house as I have one in my office and never have issue with it. Would buy again if had to
Review by Leon
- Verified Buyer
Posted on 8/19/19
So far, highly recommend!

We have not been able to try out the heater yet, but the A/C is working phenomenal! Love it! Customer service was outstanding throughout purchase.
Review by Armando
- Verified Buyer
Posted on 7/4/19
Loved the patience, attitude of support staff.Loved the prices!!

My husband and I argued over the mitsubishi or the cheaper brands.I did the research, talked with the hvacdirect guys twice, then put them on the phone with him. He was convinced! great staff, great product!! Thanks hvacdirect.com
Review by Patricia
- Verified Buyer
Posted on 11/16/18