Reviews for Goodman 5 Ton 14.3 SEER2 Heat Pump Condenser - Scratch & Dent – Minimal Damage

I had a great experience with my purchase from HVACDirect. I worked with Chad and he did an incredible job helping me to find an AC unit and had it delivered within a couple days. I'm especially grateful for his assistance because I do have a couple local AC companies that were not able to get a unit for between 2 and 4 weeks due to supply chain issues. My impression was Chad really put forth extra effort to be able to get the unit quickly. It was over 100 degrees and the existing unit failed completely so his effort was very much appreciated.



Lastly - I did want to share that because of the great work by Chad that I was able to cancel my order from Alpine home air since they failed to meet their promise to ship the same day as the payment was made by several days. In fact, I received my order sooner than I would have received the unit from Alpine Air if they would have shipped it on time.



HVAC Direct has a new loyal customer as a result.



Thank you very much.

I'm really impressed with the product and customer service i have received throughout this whole process. My unit is working fine and was an easy replacement for what I had. I would recommend your business to anyone whose looking for HVAC products.

Thank you for being able to deliver to my home. The products are wonderful! We have recommended you guys and we were recommended to you all as well. Well worth my time and money. Hope you all continue doing business with working class people and continue to strive. Again thank you hvac direct!

the unit has been installed and it has been running really good.

Thank you very much for your help.

I am a "used-to-be"; I used to be in the trade, and so decided self installation with all my supplies was my best path. It was definitely a good one. I have a vacuum pump, manifolds, micron gage, supplies, everything but a recovery unit and recovery cylinder, so I was pretty much good to go. I hooked up with a pal and we recovered the refrigerant from the old unit.

All the new is good news:

The condenser was overpack wrapped with additional 1" thick protective cardboard.

The line set was packaged inside the overpack for the condenser.

Had a dent in the outside unit, truck driver took pictures of area upon my pick up,

Had it installed 7/16/22, working perfectly,

Everything came undamaged, the extra time and care in packaging equipment will save you thousands in returns I'm sure, thank you.

Overall, I am very satisfied with the performance of the system and my buying experience with HVACDirect. I received the entire heat pump system (i.e. indoor and outdoor units and refrigerant line) within 4 days of placing the order, and all material was received undamaged and in full working order. The material came well packed and secured. My only critical comment is that the shipping notice was sent to me on the morning of the day I received the unit - more advance notice would have been helpful. I would highly recommend HVACDirect based on my experience.

I'm absolutely thrilled with it. Couldn't be happier. The new system is installed and working incredibly well. I saved a ton of money ordering it wholesale rather than through an HVAC dealer. Delivery was prompt and received in good order. Thank you guys so much.

I have been ordering from your company for a while and have never had a bad experience, Your sales guy Shawn is one of the best I’ve ever worked with