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Today's Hours 8am - 11pm estReviews for 2.5 Ton 14.5 SEER 80% AFUE 60,000 BTU Goodman Gas Furnace and Air Conditioner System - Downflow
Customer Reviews
- Happy happy customerThis is a great company with great products. The owner of this company is an amazing man who cares deeply for people, and it shows with the way they do business. I highly recommend purchasing any and all HVAC equipment from HVACDIRECT.COM
Review by Customer
- Verified Buyer
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- Goodman refuses to fixThe concerns the maker, not HVACDirect. Goodman's warranty has an absolute arbitration clause, clue #1 CYA and they would not their mistake with the homeowner direct. They will talk to your professional installer OR who sold the unit. Problem: The spy hole in the bottom panel is in the wrong place - Error codes are NOT visible unless the cover is removed, which the interlock switch prevents the unit from operating. The circuit bd placement or assembly error is not something the homeowner needs to spend $$ correcting. I have no respect for Goodman, and the 1 stars reflect upon them. Is it just my unit? That's why a class action would help but it is not legally allowed.
Review by CliffOnTheRoad
- Verified Buyer
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- FurnaceShip quick showed up undamaged and works as it should
Review by Dan
- Verified Buyer
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- GoodOnly problem it took me about three weeks to get it of course it was between the holly days
Review by Jesus
- Verified Buyer
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- Goodman furnaceFairly easy install and it works like a champ so far
Review by Guitar Harry
- Verified Buyer
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- Very good product for the price.Good customer service.
Review by Nhutlan95
- Verified Buyer
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- FurnaceUnit is not yet installed. Will be done later this year.
Received the furnace before the expected delivery date. It came well packaged for shipping and arrived undamaged.Review by Rico
- Verified Buyer
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- Good buyI check price they help me get the right equipment had installed very happy
Review by Richard
- Verified Buyer
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- excellent unit for the price, value is apparent in the buildarrived in good condition with additional parts as ordered, easy install and instructions were clear and helpful. Runs quieter than the Carrier that was replaced and keeps my home at a more steady temperature.
Review by Invstrj
- Verified Buyer
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- Good product, price point, shippingGot what we needed. Thank you!
Review by Jeff
- Verified Buyer
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- PhoneExcellent service on the phone and working with me to find the proper unit. Fast delivery. Overall very easy to work with
Review by Great customer service
- Verified Buyer
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- Excellent HeatingOur new furnace is fantastic. It keeps our home warm efficiently, and we've noticed a decrease in our energy bills.
Review by Carol
- Verified Buyer
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- Highly RecommendWe've had our furnace for a year now, and we couldn't be happier with its performance.
Review by Bob
- Verified Buyer
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- Everything went as plannedI installed the little furnace the afternoon it arrived. Well I transported it 100 miles northward and then installed it on the plenum I had built for the former furnace. I made certain the footprint was the same as the former downdraft. The unit is an upgrade to the 40,000 BTU, which operated well for about 15 years there.
As far as dealing with you folks, everything went as planned, save for the delivery delay due to whatever strange weather was plaguing everyone the one day. No fault of yours. My plan was to install before that wicked sub-zero set in and I accomplished that. No frozen water pipes in our cabin in the forest.Review by Paul
- Verified Buyer
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- Happy with itI finally got that furnace installed. I'm pretty happy with it, mostly probably because I'm warmer, but it was a pleasant experience buying from HVAC Direct. Even the shipper was nice and prompt. I don't have any complaints, except I didn't know what I was doing when I started. Had I to do it over again, I would wish that you carried some of the ducting and plenum and filter box I needed, although through my learning here, that might be difficult and there are a lot of custom items that might be impossible to stock. I really hope to use you again if I purchase A/C, and I referred my sister to you for a new heat pump and will continue to do so with others.
Review by Josiah
- Verified Buyer
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- No problemsI have not installed it yet, but this is the third Goodman furnace we have purchased. The other two we have had no problems with. Arrived in good time and condition.
Review by Brian
- Verified Buyer
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- The bomb!Your company and products are the bomb! I have purchased two full units this year from this company, and both are beautiful, quality, and work perfectly! They arrived so fast that I did not even have the appointment made to get them in! Thank you so much.
Review by Michelle
- Verified Buyer
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- Working perfectlyJust letting you know the furnace I purchased from you is currently working perfectly!
Review by Loren
- Verified Buyer
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- SatisfiedQuite satisfied so far with furnace. It was delivered with no damage and was relatively easy to install. It started right up out if the box. I had a certified Hvac tech tune it up right after install and he had to make very little adjustment.
Review by Judd
- Verified Buyer
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- GreatEverything was GREAT! Price, shipping, etc.
I’ll be telling everybodyReview by Paul
- Verified Buyer
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- AAA+++So for everything has gone just fine we got the Furnace installed and it's doing just fine. You have a pleased customer here AAA+++.
Review by Dave
- Verified Buyer
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- Very happyafter a few hic ups on my original order, I received the furnace I wanted. The furnace was very easy to install and works well. Overall am very happy with HVAC direct and your team. Thank you.
Review by Samuel
- Verified Buyer
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- No complaintsEverything went as planned, delivered quickly, hooked up easy, and could the house as planned. Great service and I have no complaints. I believe it is the 3rd or 4th unit I have purchased through HVAC Direct
Review by Randy
- Verified Buyer
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- Going to be ordering many moreWe just ordered three AC systems from your site and everything arrived in a timely manner.
Your pricing is fair.
Your salesmen and support staff are doing a great job. I know you are dealing with some supply chain issues which prompted your sales guy to reach out to me and suggest another brand that was available.
I know sometimes some negative comments are good to give you something to work on but for now; you guys seem to have a good process in place.
We're going to be ordering many more AC systems from you guys in the coming months. Keep up the good work.Review by Charles
- Verified Buyer
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- PleasedEquipment was delivered within a reasonable timeframe and in good condition.
I am pleased with the quality of the unit(s) and they are performing as anticipated.
Very positive experience to have ordered from HVAC Direct.Review by Greg
- Verified Buyer
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- All goodAll good feedback on the products I received from HVAC Direct, everything arrived in good shape, installation went good, & the new A/C is working great! Thanks again!
Review by Stephen
- Verified Buyer
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- Great customer serviceWe have not installed this system yet, waiting for a break in this brutal heat. My system is still working (just old) so no reason to take a chance and be without air conditioning at our ages.
BUT…… the guy who helped me on the phone with my order was FANTASTIC, don’t lose him.Review by Dennis
- Verified Buyer
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- A1everything was A1. Product is good, delivery on time. No complaints whatsoever.
Review by Milan
- Verified Buyer
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- Went wellThank you delivery went well and equipment.
Review by Minerva
- Verified Buyer
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- PerfectProducts arrived in perfect condition and exactly what was ordered. Thank you for the quality experience
Review by Anthony
- Verified Buyer
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- Quick and easyHVAC was quick and easy to work with.
Product arrived in tack and it is working great!!Review by Nana
- Verified Buyer
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- GreatEverything came as planned and we appreciate the experience of your people through the ordering and shipping. We have installed the air conditioner and evaporator and everything works great. We have already applied for the 10 year warranty. If we need anything in the future we will be contacting HVAC DIRECT.
Review by Larry
- Verified Buyer
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- Excellent customer serviceWe have received the order and appreciate the excellent customer service provided regarding the delivery. The system has not yet been installed; however, we are hopeful for a successful installation.
Review by Eddie
- Verified Buyer
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- Happy CustomerHappy Customer, AC unit was easy to install and working great.
Review by Alan
- Verified Buyer
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- all goodall good
Review by bernardo
- Verified Buyer
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- Works greatEverything arrived in good order, which is rare these days.
It was installed this morning and works great.Review by Thomas
- Verified Buyer
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- GreatIt was great! And the registration went smoothly!
Review by Victoria
- Verified Buyer
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- It was great!It was great!
Review by Sam
- Verified Buyer
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- Extremely HappyI am extremely happy with AC system I purchased from you. The ordering process was easy and I received excellent customer service. The products arrived in good condition and I was able to install them with no issues. I’m glad your company sells to individuals and not just hvac companies.
Review by Adam
- Verified Buyer
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- FastMy order arrived in record time, I was very pleased with everything from easy ordering to tracking and arrival of my order. Thank you very much.
Review by Paul
- Verified Buyer
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- Fineeverything is fine. Arrived early. That was great. Thanks
Review by Ed
- Verified Buyer
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- Great unitThis condenser is great. Was a fast setup with no complications by our air guy to replace old one. www.hvacdirect.com was the cheapest on the unit and they were fast i ordered on Thursday received on Friday. They shipped from Ohio to Illinois with speed, accuracy, and great customer service. Delivery company was R & L and they surprised me willing to deliver onto our long dead end road out in the middle of nowhere with a full length semi trailer, we did end up meeting them at end of the lane but that was our call to be easier on them.... I am beyond impressed and beyond thrilled....thank you soo much hvacdirect and R&L......i will certainly recommend yall in the future!????
Review by justnik
- Verified Buyer
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- Very PleasedPleased with HVAVdirect's service and support. The lift gate service seems like a $35 bogus charge. Other than that, delivery was 3 business days from OH to MD. Equipment looked great and had recent mfgr date stamps. Equipment installed well with no issues. I would buy from HVACdirect again.
Review by Nick
- Verified Buyer
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- I'm glad I added it.This was the first time adding a TXV kit. I was reluctant because you could just leave the unit with the standard set orifice. But, now 7 months later, it's been working fine. It makes sense to put one, just like a thermostat for a car. It makes things run consistent on the output.
Review by Thomas
- Verified Buyer
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- Nice Cooling PowerWe are happy with the cooling power of this unit. Ready for the heat of the GA summer
Review by jwsybe
- Verified Buyer
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