Reviews for 2 Ton 14 SEER 80% AFUE 60,000 BTU Goodman Gas Furnace and Air Conditioner System - Downflow

Customer Reviews

Happy happy customer

This is a great company with great products. The owner of this company is an amazing man who cares deeply for people, and it shows with the way they do business. I highly recommend purchasing any and all HVAC equipment from HVACDIRECT.COM
Review by Customer
- Verified Buyer
Posted on 11/18/25
Goodman refuses to fix

The concerns the maker, not HVACDirect. Goodman's warranty has an absolute arbitration clause, clue #1 CYA and they would not their mistake with the homeowner direct. They will talk to your professional installer OR who sold the unit. Problem: The spy hole in the bottom panel is in the wrong place - Error codes are NOT visible unless the cover is removed, which the interlock switch prevents the unit from operating. The circuit bd placement or assembly error is not something the homeowner needs to spend $$ correcting. I have no respect for Goodman, and the 1 stars reflect upon them. Is it just my unit? That's why a class action would help but it is not legally allowed.
Review by CliffOnTheRoad
- Verified Buyer
Posted on 5/6/25
Furnace

Ship quick showed up undamaged and works as it should
Review by Dan
- Verified Buyer
Posted on 2/18/25
Good

Only problem it took me about three weeks to get it of course it was between the holly days
Review by Jesus
- Verified Buyer
Posted on 1/20/25
Goodman furnace

Fairly easy install and it works like a champ so far
Review by Guitar Harry
- Verified Buyer
Posted on 1/14/25
Very good product for the price.

Good customer service.
Review by Nhutlan95
- Verified Buyer
Posted on 12/16/24
Furnace

Unit is not yet installed. Will be done later this year.
Received the furnace before the expected delivery date. It came well packaged for shipping and arrived undamaged.
Review by Rico
- Verified Buyer
Posted on 4/16/24
Good buy

I check price they help me get the right equipment had installed very happy
Review by Richard
- Verified Buyer
Posted on 1/11/24
excellent unit for the price, value is apparent in the build

arrived in good condition with additional parts as ordered, easy install and instructions were clear and helpful. Runs quieter than the Carrier that was replaced and keeps my home at a more steady temperature.
Review by Invstrj
- Verified Buyer
Posted on 12/22/23
Great Experience

This is the second Goodman HVAC System I have purchased from HVAC Direct. Great products and service! Fast shipping.
Review by Tom
- Verified Buyer
Posted on 9/6/23
Excellent Heating

Our new furnace is fantastic. It keeps our home warm efficiently, and we've noticed a decrease in our energy bills.
Review by Carol
- Verified Buyer
Posted on 9/5/23
Highly Recommend

We've had our furnace for a year now, and we couldn't be happier with its performance.
Review by Bob
- Verified Buyer
Posted on 9/5/23
All went well

All went well with my purchase. Shipping was fast al items were well packed. Have done business with Hvacdirect a few times now service has always been exemplary. Will recommend to others.
Review by Jack
- Verified Buyer
Posted on 1/23/23
Everything went as planned

I installed the little furnace the afternoon it arrived. Well I transported it 100 miles northward and then installed it on the plenum I had built for the former furnace. I made certain the footprint was the same as the former downdraft. The unit is an upgrade to the 40,000 BTU, which operated well for about 15 years there.
As far as dealing with you folks, everything went as planned, save for the delivery delay due to whatever strange weather was plaguing everyone the one day. No fault of yours. My plan was to install before that wicked sub-zero set in and I accomplished that. No frozen water pipes in our cabin in the forest.
Review by Paul
- Verified Buyer
Posted on 1/20/23
Happy with it

I finally got that furnace installed. I'm pretty happy with it, mostly probably because I'm warmer, but it was a pleasant experience buying from HVAC Direct. Even the shipper was nice and prompt. I don't have any complaints, except I didn't know what I was doing when I started. Had I to do it over again, I would wish that you carried some of the ducting and plenum and filter box I needed, although through my learning here, that might be difficult and there are a lot of custom items that might be impossible to stock. I really hope to use you again if I purchase A/C, and I referred my sister to you for a new heat pump and will continue to do so with others.
Review by Josiah
- Verified Buyer
Posted on 1/4/23
No problems

I have not installed it yet, but this is the third Goodman furnace we have purchased. The other two we have had no problems with. Arrived in good time and condition.
Review by Brian
- Verified Buyer
Posted on 1/3/23
The bomb!

Your company and products are the bomb! I have purchased two full units this year from this company, and both are beautiful, quality, and work perfectly! They arrived so fast that I did not even have the appointment made to get them in! Thank you so much.
Review by Michelle
- Verified Buyer
Posted on 12/2/22
Working perfectly

Just letting you know the furnace I purchased from you is currently working perfectly!
Review by Loren
- Verified Buyer
Posted on 12/1/22
Satisfied

Quite satisfied so far with furnace. It was delivered with no damage and was relatively easy to install. It started right up out if the box. I had a certified Hvac tech tune it up right after install and he had to make very little adjustment.
Review by Judd
- Verified Buyer
Posted on 12/1/22
AAA+++

So for everything has gone just fine we got the Furnace installed and it's doing just fine. You have a pleased customer here AAA+++.
Review by Dave
- Verified Buyer
Posted on 11/14/22
Very happy

after a few hic ups on my original order, I received the furnace I wanted. The furnace was very easy to install and works well. Overall am very happy with HVAC direct and your team. Thank you.
Review by Samuel
- Verified Buyer
Posted on 10/19/22
So far so good!

So far so good!
Review by Laura
- Verified Buyer
Posted on 9/29/22
Happy

So far I am completely happy with my new furnace and air conditioning system. I have tried the cooling air!
Review by Victoria
- Verified Buyer
Posted on 9/23/22
Great customer service

We have not installed this system yet, waiting for a break in this brutal heat. My system is still working (just old) so no reason to take a chance and be without air conditioning at our ages.

BUT…… the guy who helped me on the phone with my order was FANTASTIC, don’t lose him.
Review by Dennis
- Verified Buyer
Posted on 9/8/22
Completely happy

I am completely happy with Goodman outside unit and matching coil. I installed the unit and then had a HVAC friend braze the lines and add a small amount of freon because my lines were a little longer. I am satisfied with price and free shipping. I had quotes for between 6k and 8k. Total cost for me was $2200! Nice to have a good option for a handyman homeowner.
Review by Darwin
- Verified Buyer
Posted on 8/29/22
Thank you

The order arrived on time and all is well. Thank you.
Review by Jeffrey
- Verified Buyer
Posted on 8/9/22
Excellent

Excellent........will definitely buy from you again !!!
Review by Michael
- Verified Buyer
Posted on 8/9/22
Excellent

Excellent service... we will buy again from you. Thanks for the fast service.
Review by Paul
- Verified Buyer
Posted on 7/26/22
It was great!

It was great! Shopping with hvacdirect.com is very simple if you know what your looking for. I think if you could add a few more things it would be even better but I think the shipping went well an everything arrived in great shape. The delivery driver has been amazing ???? hats off to all of you guys. I'll continue to be a customer
Review by Justin
- Verified Buyer
Posted on 7/18/22
It was great!

It was great!
Review by Sam
- Verified Buyer
Posted on 7/13/22
Fast

My order arrived in record time, I was very pleased with everything from easy ordering to tracking and arrival of my order. Thank you very much.
Review by Paul
- Verified Buyer
Posted on 7/7/22
Goodman is a quality product

Purchased a Goodman and love it. Nice and quiet, cool cool cool and I live where it gets 110 all the time in the summer.
Review by Kevin
- Verified Buyer
Posted on 6/29/21
Outstanding value for excellent quality!

I LOVE my Goodman units. I have a 4 ton and this 2 ton unit. Both work extremely well and are efficient. I've had them 5 years and would recommend them to anyone. When I replace them in another 5 years or so (Florida - they are used a LOT as we keep the whole house cool) I'll be getting 2 more Goodmans then as well.
Review by John
- Verified Buyer
Posted on 9/21/20
Thumbs up

Unit came as described and worked as designed.
Review by Andrew
- Verified Buyer
Posted on 12/16/19
Good unit, working well and lowered by electric bill

Replaced my old unit and this one quickly cools my whole house, immediately pulls out the humidity and has lowered my electric bill.
Review by Mike
- Verified Buyer
Posted on 8/17/18
Helpful Customer Service

Very helpful customer service. Arrived quickly and is keeping the house cold!
Review by Betty
- Verified Buyer
Posted on 6/12/15