Reviews for ACiQ 2.5 Ton 14 SEER 92% 100,000 BTU Furnace & AC System - R410A Multi-Positional

If you have mechanical knowledge, you can use yourself plenty of how to videos out there. Don’t pay someone for something you can do.!!

I searched at a few places, and this the place was the best at everything! Price, shipping speed, customer service - everything - were excellent! The furnace is working beyond expectations. It's excellent!

Very professional and efficient when dealing with the customers! We are very happy with the product!

I bought this furnace recently to replace a failing 75K BTU furnace with a cracked heat exchanger. The old furnace put out 100 degree air from the closest vent and I wasn't warm enough. This new model works much better! It is very quiet and puts out 130 degree air even with a reduced input gas pressure. (Before that it got too hot!). The heat exchanger appears to be all metal, as opposed to the old furnace which had plastic on the ends of the secondary heat exchanger (The plastic filed after 15 years and also smelled bad). The new furnace draws 3 amps at fan speed, as opposed to 4 amps for the old furnace. The only problem is that the new furnace blower motor, if it fails, is very expensive and takes a long time to get. If there is a failed motor the furnace will not heat at all, so I bought a spare motor and hope to never use it. The other quibble is that there is no window to view the flame. If the flame is not blue, the soot may ruin the furnace. My heat man says that once set the flame is unlikely to change, but that is a worry. Altogether, the furnace is a fine unit and runs very well. I have had it installed for only about two weeks, so cannot attest to long term performance, but right now it works perfectly. BTW, the guarantee is good ONLY if you have the furnace professionally inspected each year, which costs money

my son is a engineer for the company that makes this system and he insists the only thing different is the label on the name brand. we installed my system in October of 2022 and I have not one complaint about HVACDirect or the system

I didn’t realize my unit wasn’t efficient until it quit working. I live in 100 year old house for 18 years. Always had to run fans with the air to cool upstairs. This unit has been able to cool with no problem. Just installed in May so have not had heating experience yet. A friend installed for me and recommended your company. I personally saved a lot of money.

Great customer service, great agent, fast delivery, a kind of fair pricbut Thank You for your service over all.

Install went great. Would recommend to anyone. Thanks!

We finally got the A/C unit we purchased from you installed 2 weeks ago! It works like a champ and our installer had high praises for the quality of the products we ordered. That's enough of a recommendation for me! The deliver was flawless and very quick as all our items were in stock.

The products were great. The equipment works great and was just as expected. I am satisfied with my order and the equipment - it’s working great

Everything was great, I received the wrong a-coil, called, and received the correct one in 3 days. You can't get any better than that. Very helpful, even after I changed the order completely (my fault). Top notch. I will return for more. Thank you.

Haven't hooked up condenser yet but furnace runs great plus service was good . I ordered line set later I was a little upset I had to pay shipping for that after all the money I spent prior

Hello, the product came securely packaged and the delivery company was excellent on how the unloaded the item on to a pickup truck for me.

No complaints at this time, it has been installed however, the air conditioner, the item I ordered, will not be in real use until next year when it warms up once again.

Thanks for the ease of ordering and the one thing I found difficult was tracking the item as your site does not have the capability to do so therefore I had to call support to find out 'where' and 'when' that item would be at my home so I could leave work to be there in time to unload it as I had no way to get it off the ground into a truck and take to another location.

items arrived on time and no damage or complaints. I am very pleased so far with the product and your service.

I am very pleased with the units and their performance. They seem to be more quite than most. The back-office service was superb and delivery in very good time with no damage. I would recommend your company to anyone.

I’m happy with my purchase. Your website is user friendly and simple to use. My unit has been working like a charm since it was installed. I am grateful that shipping was very quick and shipping company delivered unit with great care. Most of all I am grateful for your competitive prices and description of items on your website. Thank you from Texas!

It was great! The system is cooling so much better than the original. Chris Wentworth was fantastic to deal with and the installers did a good job.

I have already recommended your product to others.

We saved a considerable sum going direct!

I am very satisfied with the products that I purchased from HVAC Direct. I recently got a quote from a local HVAC contractor for $8800 to add A/C to my home. I purchased every component required to do the installation myself for less than $2700 delivered to my driveway. The installation took me the better part of a weekend, but it was completed and the system was fully operational just in time for the first heatwave of the year (I'm in the PNW, so it was mid-June, lol). My family and I are incredibly pleased with the outcome. Saving over $6000 on this job allowed my family to take a well needed vacation this year!

It’s pretty quiet and we’re looking forward to years of service. Thanks!

No complaints. Love the unit.

This unit has been running like a champ for the last 3 years. Happy with price and no complaints.