Reviews for ACiQ 2.5 Ton 15 SEER 96% 40,000 BTU Furnace & AC System - R410A Multi-Positional

Very fast shipping , everything came to the door , nothing damaged nothing missing and works fantastic. 5 stars

The only comment I would make is to please ask your shippers to communicate better with the customer. I requested a tailgate delivery, which did occur, however there was no call to advise when the delivery was to be made. Which means no one was there to meet the driver and accept delivery. This was an issue as the shipper dropped the items at the edge of the street and no one was there to move them. The equipment is fairly expensive and could result in potential theft. The shipping company dropped off the equipment at the end of my dirt driveway with no phone communication to let me know they were there. I suggest using another carrier.

Great overall unit and even greater customer service from Jeff, will definitely shop here for my next unit

Great customer service, great agent, fast delivery, a kind of fair pricbut Thank You for your service over all.

Install went great. Would recommend to anyone. Thanks!

All is good with the coil I received yesterday. I installed it today with minor modifications. I have bought several complete units for HVACdirect and had nothing but great experiences.

Chris is always a great help if you need help! 11 stars/10

I was most pleased with the service your company provided. The unit was exactly as described and everything was installed and worked perfectly.



The only comment I would make is to please ask your shippers to communicate better with the customer. I requested a tailgate delivery, which did occur, however there was no call to advise when the delivery was to be made. Which means no one was there to meet the driver and accept delivery. This was an issue as the shipper dropped the items at the edge of the street and no one was there to move them. The equipment is fairly expensive and could result in potential theft.



I know you cannot control the behavior of the shipping company but you may want to pass the info on to please call the customer when on the way.

Switching to this unit has saved me a ton on my electric bills.

This was a new install above my guesthouse and I couldn't be happier with the performance of the G96VTN0401712A. Between the guesthouse and sunroom, there is approximately 900 SF, so that gives me about 3000 more BTU's than I need. With the 2-stage system, it should run on low most of the time.
I installed the G96VTN0401712A horizontally in October 2021 and have confidence that it will perform well for years to come. As Stephen stated in his review, the same manufacturers that made this one, make furnaces for Carrier.

I am quite pleased with HVAC Direct, your pricing & speedy delivery. I am replacing 2 HVAC central units that are both 34 years old and the main reason is the cased coils are very corroded. Both units are Carrier “Round Ones” and have performed excellent. I shopped around and found this model was made by the same group (United technologies) as Carrier. Your company has the best price and if it lasts as long as the Carrier unit, I will be very pleased.