Reviews for ACiQ 2.5 Ton 16 SEER 92% 60,000 BTU Furnace & AC System - R410A Multi-Positional

A well built product, manufactured in Mexico. The only minus was that it came damaged through shipping. Due it's weight the shipping company could have mismanaged it during shipping. The case was bent bottom right side, like a forklift damage, and bottom left corner of the case was smashed like somebody dropped it. I was a bit skeptical if the inside coil survived the damage, so far so good, it holds the pressure.

The only comment I would make is to please ask your shippers to communicate better with the customer. I requested a tailgate delivery, which did occur, however there was no call to advise when the delivery was to be made. Which means no one was there to meet the driver and accept delivery. This was an issue as the shipper dropped the items at the edge of the street and no one was there to move them. The equipment is fairly expensive and could result in potential theft. The shipping company dropped off the equipment at the end of my dirt driveway with no phone communication to let me know they were there. I suggest using another carrier.

Great customer service, great agent, fast delivery, a kind of fair pricbut Thank You for your service over all.

Install went great. Would recommend to anyone. Thanks!

I was most pleased with the service your company provided. The unit was exactly as described and everything was installed and worked perfectly.



The only comment I would make is to please ask your shippers to communicate better with the customer. I requested a tailgate delivery, which did occur, however there was no call to advise when the delivery was to be made. Which means no one was there to meet the driver and accept delivery. This was an issue as the shipper dropped the items at the edge of the street and no one was there to move them. The equipment is fairly expensive and could result in potential theft.



I know you cannot control the behavior of the shipping company but you may want to pass the info on to please call the customer when on the way.

Switching to this unit has saved me a ton on my electric bills.

This has performed great and hvacdirect has been great.

Worked as expected and a great price.