Reviews for ACiQ 2.5 Ton 15 SEER 96% 60,000 BTU Furnace & AC System - R410A Multi-Positional

Customer Reviews

Couldnt ask for better system for price

Used the system thru 2 winters and its been great. Keeps the house comfortable and is quiet. Replaced a 24 yr old lennox system. No more hot an cold spots with dual stage and house is more even temps. Couldnt ask for a better system for the price. 10/10 highly recommend. Being a carrier subsidary parts should be easy to source as well.
Review by Mike315
- Verified Buyer
Posted on 3/22/26
I could not be happier with the choice to purchase this unit from HVAC direct.com

Everything about this purchase and install went well. The technician who helped with my order was intuitive and helpful… didn’t push anything, talked patiently through my questions, and revised my proposal once I realized I needed a lower Btu unit than I’d initially thought. The shipping was super fast (from order to arrival was two days… 3 days faster than promised). The unit itself is high quality and incredibly well packed for shipping. I’d recommend purchasing through HVACdirect.com without hesitation or reservation.
Review by WasColdInChicago
- Verified Buyer
Posted on 3/25/25
Great purchase!

Our technician recommended this brand and we couldn’t be happier! Quiet, powerful and affordable! Worth every penny, highly recommend!
Review by Wendy
- Verified Buyer
Posted on 3/18/25
Good quality product

A well built product, manufactured in Mexico. The only minus was that it came damaged through shipping. Due it's weight the shipping company could have mismanaged it during shipping. The case was bent bottom right side, like a forklift damage, and bottom left corner of the case was smashed like somebody dropped it. I was a bit skeptical if the inside coil survived the damage, so far so good, it holds the pressure.
Review by Albert
- Verified Buyer
Posted on 1/14/25
if I ever need to replace this equipment again hvdirect is my first choice

my son is a engineer for the company that makes this system and he insists the only thing different is the label on the name brand. we installed my system in October of 2022 and I have not one complaint about HVACDirect or the system
Review by great deal
- Verified Buyer
Posted on 9/6/23
Hvac

I didn’t realize my unit wasn’t efficient until it quit working. I live in 100 year old house for 18 years. Always had to run fans with the air to cool upstairs. This unit has been able to cool with no problem. Just installed in May so have not had heating experience yet. A friend installed for me and recommended your company. I personally saved a lot of money.
Review by Cindy
- Verified Buyer
Posted on 9/5/23
Good to go

Order came from Cape cod express box truck loaded system in the back of pickup truck brought it to my rental property install went great got it inspected the other day good to go ty
Review by William
- Verified Buyer
Posted on 1/3/23
Great

Great customer service, great agent, fast delivery, a kind of fair pricbut Thank You for your service over all.
Review by Max
- Verified Buyer
Posted on 12/30/22
Perfect size

Install went great. Would recommend to anyone. Thanks!
Review by Michael
- Verified Buyer
Posted on 12/30/22
Works like a champ

We finally got the A/C unit we purchased from you installed 2 weeks ago! It works like a champ and our installer had high praises for the quality of the products we ordered. That's enough of a recommendation for me! The deliver was flawless and very quick as all our items were in stock.
Review by STEVE
- Verified Buyer
Posted on 12/28/22
Product is great

The products were great. The equipment works great and was just as expected. I am satisfied with my order and the equipment - it’s working great
Review by Stanton
- Verified Buyer
Posted on 12/28/22
Excellent

The purchase and delivery of the furnace was excellent.

My HVAC professional will be installing the furnace in the within the next 2 weeks. I am assuming that it will operate well!
Review by Richard
- Verified Buyer
Posted on 11/21/22
Everything was great

Everything was great, I received the wrong a-coil, called, and received the correct one in 3 days. You can't get any better than that. Very helpful, even after I changed the order completely (my fault). Top notch. I will return for more. Thank you.
Review by Kent
- Verified Buyer
Posted on 11/14/22
Thanks for the ease of ordering

Hello, the product came securely packaged and the delivery company was excellent on how the unloaded the item on to a pickup truck for me.

No complaints at this time, it has been installed however, the air conditioner, the item I ordered, will not be in real use until next year when it warms up once again.

Thanks for the ease of ordering and the one thing I found difficult was tracking the item as your site does not have the capability to do so therefore I had to call support to find out 'where' and 'when' that item would be at my home so I could leave work to be there in time to unload it as I had no way to get it off the ground into a truck and take to another location.
Review by Wyvonna
- Verified Buyer
Posted on 10/7/22
Pleased

items arrived on time and no damage or complaints. I am very pleased so far with the product and your service.
Review by Thomas
- Verified Buyer
Posted on 8/15/22
Very Pleased

I am very pleased with the units and their performance. They seem to be more quite than most. The back-office service was superb and delivery in very good time with no damage. I would recommend your company to anyone.
Review by Vincent
- Verified Buyer
Posted on 7/18/22
Happy

I’m happy with my purchase. Your website is user friendly and simple to use. My unit has been working like a charm since it was installed. I am grateful that shipping was very quick and shipping company delivered unit with great care. Most of all I am grateful for your competitive prices and description of items on your website. Thank you from Texas!
Review by David
- Verified Buyer
Posted on 7/18/22
It was great!

It was great! The system is cooling so much better than the original. Chris Wentworth was fantastic to deal with and the installers did a good job.

I have already recommended your product to others.

We saved a considerable sum going direct!
Review by Don
- Verified Buyer
Posted on 7/14/22
Happy Homeowner

I am very satisfied with the products that I purchased from HVAC Direct. I recently got a quote from a local HVAC contractor for $8800 to add A/C to my home. I purchased every component required to do the installation myself for less than $2700 delivered to my driveway. The installation took me the better part of a weekend, but it was completed and the system was fully operational just in time for the first heatwave of the year (I'm in the PNW, so it was mid-June, lol). My family and I are incredibly pleased with the outcome. Saving over $6000 on this job allowed my family to take a well needed vacation this year!
Review by Matthew
- Verified Buyer
Posted on 7/8/22
Comfort

It’s pretty quiet and we’re looking forward to years of service. Thanks!
Review by Carol
- Verified Buyer
Posted on 6/23/22
Great

This has performed great and hvacdirect has been great.
Review by Kathy
- Verified Buyer
Posted on 6/18/22
No complaints

Worked as expected and a great price.
Review by Jerry
- Verified Buyer
Posted on 6/18/22
Love it

No complaints. Love the unit.
Review by Chad
- Verified Buyer
Posted on 6/16/22
Better than expected

Have to say that the system I bought way out does what I had expected. The quality and performance of this unit are outstanding, I can’t believe how quiet this unit is. I would highly recommend this unit and HVAC DIRECT to anyone looking for a heating or cooling unit.
Review by Matt
- Verified Buyer
Posted on 6/8/22
Great unit

This unit has been running like a champ for the last 3 years. Happy with price and no complaints.
Review by Gavin
- Verified Buyer
Posted on 6/6/22