Reviews for ACiQ 1.5 Ton 16 SEER2 80% AFUE 40,000 BTU Low NOx Furnace & AC System - R454B - Upflow/Horizontal

Delivery was great! There was an exterior box that was a little beat up, but the inside box was pristine. Once I unpacked the furnace, it became evident that the fan was loose in the bottom of the furnace. The fan is supposed to sit in a groove, and it had come out. I was able to put it back together, and it works terrific! Very quiet, lots of heat! Very happy with it....now to see if it lasts. It has only been installed for a couple days.

Let me start by saying your help and knowledge was outstanding and very appreciated. You clearly know your stuff. The delivery guy and company were also awesome and helpful. With that being said, the unit did arrive with some case damage and also had some missing, stripped and/ or loose screws. Given my need for heat it was in my best interest to ignore (repair) these issues and continue to install the unit. Besides having a few cosmetic issues the unit is working great and I am pretty much happy overall. I would recommend you and HVAC Direct without hesitation

My 100k btu Goodman furnace and air cleaner arrived in great shape and are installed and working great.

My customer experience proved very positive and informative regarding product information and extremely helpful and knowledgeable staff.

The only problem I experienced had to do with the shipping, which was broken up by the holidays. The issue being I had a had time with tracking. It seems the shipment was transferred from one carrier to another and since I don’t yet live at the delivery address I stipulated a heads up call on the delivery. I never received a call and the units were dropped off in the driveway unbeknownst to me. Had I not been calling tracking down the shipment only to find it was dropped off at 9am I would have set out for several days. The sad part is I could have been there for delivery but I had to take off work as I was on afternoon to go out and drag it to the garage.

Bottom line, great customer service from HVAC Direct but the shipper dropped the ball.

my only complaint is the top for the plenum I ordered was too small. It was about a half inch short all the way around. I made it work but it kind of looks like crap. Other than that I'm happy with everything I ordered and you always impress me with your shipping quality and timeframes. Thank you.

I haven’t installed my new unit yet, but I was very pleased with my experience ordering it. The rep I spoke with with very helpful and friendly, recommended the product that I purchased, and was very informative. If I need anything else in the future I will definitely call you guys back, and will spread the word.

We feel great about the products and doing business with you. First class service, support and expertise.

Works great

I have had a absolutely wonderful experience working with you guys. From Davis in sales, working with the tech experts, shipping and the products themselves, I could not be happier!

We ordered 2 sets of high quality equipment to meet our needs on this rehab project and the work continues.

Currently none of the systems are 100% operational, but every day is a step in the right direction.

I could not be more impressed with the way your company stands by your product lines, the helping hand if needed and the prices that you offer.

I have told our story to all the real estate agents, contractors and fellow developers in my circle here in St. Louis.

Thanks again fir your support and looking forward to working with you in the future.

This our 4th system purchase from HVAC direct. We have been very happy with the previous purchases. This last purchase seems all okay except for one issue. the Line set was to be 3/4” and 3/8” 30 foot. Since we just opened all of the boxes today, we found the 3/8” pipe was missing from the line set box. Only the 3/4” insulated pipe was in the box. The weather has been so cold we have stored the shipment until today.

Other than this issue everything has been stellar! We are about ready to order another system.

Great product, you don't even realize it is running it is so quiet