Reviews for ACiQ 1.5 Ton 16 SEER2 80% AFUE 60,000 BTU Furnace & AC System - R454B - Upflow/Horizontal

It was great!

I purchased one of your units about a month ago finally got it all installed had a few hiccups with it with the communication between the two units I called your tech support and sales and they helped me out we got over that hiccup and come to find out I had a bad controller thermostat they're sending me a new one I have my old thermostat wired in the unit works very well I'm very very pleased with it your sales and tech support is very helpful they took care of me pretty quick thank you so much

I purchased one of your units about a month ago finally got it all installed had a few hiccups with it with the communication between the two units I called your tech support and sales and they helped me out we got over that hiccup and come to find out I had a bad controller thermostat they're sending me a new one I have my old thermostat wired in the unit works very well I'm very very pleased with it your sales and tech support is very helpful they took care of me pretty quick thank you so much

Your website is fantastic.

Easy to walk through and has complete information on all products.

The actual purchasing process was excellent although we were a bit stumped at first with the section referring to the need for a lift.

A simple phone call provided clarity.

I think everything is fine we actually haven’t even opened the box yet so I don’t know much yet but everything else we have bought from you all has been great

Overall pretty happy, I’ve not ran ac yet but have been running heat. I will say I was unaware at time of purchase that the a coil was a horizontal one. Turned out a good thing as I like how the set up went that way possibly better. But wish I’d of caught that at time of purchase. Over all good so far. Thanks

Just wanted to say thanks for the fast service received furnace in packaging that impressed the hell out of me. You guys make sure things dont get hurt in shipping. Any how i have not hooked it up yet i have a coal stoker stove which i am using up the coal i have before i hook up propane furnace. Other wise very impressed.

We have not installed the furnace we ordered just yet we was waiting for warmer weather!! But I can give you an excellent review with customer service and shipping. Customer service was very helpful and great communication!! The shipping was fast and order was exactly what I ordered!! I would recommend HVAC Direct to anyone needing supplies you carry!!

My furnace is in and running perfectly.....as expected. Great prices.

The ordering and delivery were easy, and quick. The furnace arrived on its pallet completely unscathed, which was a delight.



I also ordered a furnace base with a filter rack. This arrived in good condition as well. It's quality was not so great though. The door to the raclwas not square, nor was it hung level. The hinges weren't evenly attached. I took it all apart and rebuilt it to my satisfaction, rebuilding the filter rack completely....probably won't order from that brand again.



I'll be putting a heat pump on top of this furnace eventually. Will certainly buy from you if you have what I am looking for.

Product excellent customer service excellent