Reviews for ACIQ 5 Zone Mini Split System - Design Your Own R454B

Quality product. Much higher attention to detail than the Tosot unit it replaced. Very happy with purchase

I have not finished the install yet, but I am very impressed with the design of the system; I really liked the attention to details in the design; the little kickstand in the air handler that holds it out from the wall while you attach the lineset. The kickstand that holds up the wiring module. The locking bar that holds up the cover. priceless! And the performance specs are awesome I think. And the condenser area seems larger than the other one I put in 5 years ago that I can't remember; probably is why it is so efficient. Not excited that the refrigerant leak sensor in the handlers have to be replaced after 15 years, but I understand that is how things are and they probably won't cost much by then.

Just finished installing the word Aciq system. Customer is thrilled with the performance! Next is the 4th system install at my own home. 2 12K heads for basement & 1 24K head for garage.

We ordered a mini split and had an issue with one of the units. I requested an exchange once diagnosed from a local AC professional. HVAC Direct made it easy and sent a replacement. I was extremely impressed with their responsiveness and willingness to help expedite the replacement. Thank you so much!

This unit, these units, are excellent. They even feel solid and well built. The app is well thought out the controls are extensive, the wall units work well for cool and heat!

The base unit seems to be working smoothly and without issue.

The app could use a little more clarity around adding devices… once I figured it out for mine the rest were easy!

Kevin was super helpful and very prompt with sizing for the room dimensions that I gave him. The shipping and the information on shipping and arrival was good, the arrival time from order day to pick up was good, no damage to heat pump or heads. We re-flared the copper lines but that was not a big deal at all. So happy with all of the interactions, equipment and service.
Thank you , Dave

I was unsure about HVAC Direct, but they were the only ones that had the system (customized) that I could find at an acceptable price. I'm 100% glad I've purchased through them. I did have 2 missing adapters, and they resolved the issue by sending the parts without question, and very timely.

The product - I'm still installing but have zero issues. Seems very well built.

The advertised product matched the delivered product. Installation was easy.

Very happy with my purchase

Everything came as described. Not short of product or damaged.