Warranty Information
The Essence has a 10-year warranty on mechanical components of the fan, including the gearbox, fan hub, motor frame, mounting, airfoils, and winglets. It also has a 5-year warranty on electrical and electronic components of the fan, including the motor, motor drive, variable frequency drive, and any standard controller or accessories, including ion technology when incorporated into the fan system.
The warranty period begins either 15 days after shipment of the product or on the date of installation (not to exceed 60 days from the shipment date), whichever occurs later. To obtain warranty service, customers must present documentation verifying both the receipt and installation dates of the product.
Coverage Conditions
- Defects in materials and workmanship that affect proper operation under normal use and maintenance are covered.
- The product must be installed in accordance with Big Ass Fans’ official installation instructions.
- Installation must be performed by a state-qualified or licensed electrical contractor.
- The fan must be operated according to the provided instructions.
- The fan must be purchased directly from Big Ass Fans or an authorized Big Ass Fans dealer.
Exclusive Remedies and Limitations
Under this warranty, the sole remedies available are repair, replacement, or refund of the product at Big Ass Fans’ discretion. Except where required by law, Big Ass Fans is not liable for any incidental or consequential damages.
- Incidental damages include, but are not limited to, loss of time and loss of use.
- Consequential damages include, but are not limited to, the cost of repairing or replacing other property
damaged as a result of a product malfunction.
This warranty is subject to all terms, conditions, limitations, and exclusions stated herein.