Customer Reviews

7 Expectations You Should Have for Your HVAC Experts

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Too often, investing in HVAC equipment can feel overwhelming and confusing. Even if you’re familiar with furnaces, air conditioning units, and related products, you might need help picking the perfect model. Yet getting help can be challenging, especially if you’re buying online.


You should feel 100% comfortable when choosing HVAC systems and parts for your home or commercial space. And you deserve more than just a transaction from your supplier of choice. If you’re ready to make some updates or need specific service, finding the right company can be a challenge, but it’s not impossible. Below are just some of the expectations customers should have when looking for an expert in the HVAC industry.



 

1. They hire genuine HVAC experts who know their stuff

When you're trusting someone to help you select the HVAC equipment in your home, you want to guarantee that they’re qualified and experienced. Companies who have handpicked their team because of their HVAC industry backgrounds should be preferred. For example, any tech you speak with in customer service whether on the phone or through their chat box at HVACDirect.com has on-the-ground expertise with HVAC. They speak the language of heating and cooling equipment, and they’re happy to help you.


When you have questions that go beyond basic information, you shouldn’t be afraid to ask. You want to find a team who enjoys problem-solving with customers. They should happily provide needed advice and support to ensure you get the care and service you need. 

 

2. They treat every customer journey as a unique opportunity to serve.

People look for HVAC products for many different reasons. Sometimes, their furnace shuts down, (always in cold weather!) and they need a quick replacement. Other times, they want to add value to their property by installing a fireplace or air purifier. Knowing this, you should look for a team who takes a tailored approach to each order.


You should receive individualized treatment from the experts you encounter. Experts should take the time to match available equipment to your specifications, needs, wants, and budget. You shouldn’t get a cookie-cutter interaction. You need to find experts who will talk to you like a knowledgeable friend would, not like someone who just wants to push products. Having someone who is on your side can make a huge difference in your experience. You can count on HVACDirect.com to make that difference! Their team of experts know how to listen and learn, allowing customers to tell them the exact product or receive guidance in finding the best and cheapest fit for their needs.

 

3. They stick around after your order is fulfilled.

Companies who sell equipment and leave customers to figure it out on their own often leave something to be desired. Customers often have questions after their order, and it’s helpful to speak with an expert who is familiar with the product you have. Finding a company who is still available after you’ve bought HVAC equipment, can be a life saver — that also saves you time and money. 


Let’s say you pick up a DIY mini-split system. Even though you have the tools and skills to install it, you may want a few suggestions. At HVACDirect.com, you can easily get in touch with techs, and they’ll walk you through the process. That way, you can get your new unit up and running faster.


What if you’re planning to work with a contractor? Or you are a contractor? You’ll want a team that can troubleshoot and navigate alongside you post-order. This includes being with you over the phone during your installation. You want HVAC experts to go the extra mile.

 

4. They guarantee that their prices are always competitive.

Paying to upgrade or replace your HVAC equipment requires a financial obligation. In fact, home maintenance is one of the four biggest expenses of home ownership. With that in mind, you want to get the best return on your investment for any piece of HVAC you buy. When searching for the right company for your needs, you should be able to trust they have a strong selection of merchandise at competitively low prices.


No matter what you need, you should be able to find it. It also doesn’t hurt if you can find services that offer price matching, or even better yet — a lowest price guarantee. A quality company will understand the value of a hard-earned dollar and ensure you’re sending your money wisely and on quality equipment. At HVACDirect.com, the average customer can save between $3,000 and $6,000 because of our lowest price guarantee.

 

5. They can introduce you to third-party financing.

HVAC emergencies happen when you least expect them. Rather than going into debt, you deserve to be able to pay for your HVAC needs over time. When looking for the best company, you should make it a priority to ask if they offer financing options. Ideally, you want these options to be reasonable and doable for most buyers and families. You don’t want to get involved with a company who will sign you up for a credit card with ridiculous hidden fees to pay for a furnace you desperately needed. HVACDirect.com offers easy and quick 0% financing through our partner Bread.


You shouldn’t feel overwhelming stress when facing the idea of getting a new furnace, air conditioner, or other product. By removing worries about how to pay for what you need, you can focus on moving forward. And that’s exactly what HVACDirect.com helps you do.

 

6. They are resourceful, just like you.

When it comes to HVAC systems, updates and new parts can quickly make for complicated situations. Occasionally, HVAC companies will get a call from a customer who needs a product they don’t currently carry. You should look for companies who are willing to find a solution rather than those who will disregard the problem, leaving you on your own.


Some companies are willing to try to source products that they don’t have in stock. This trait shows they’re willing to go the extra mile for you is rare but extremely desirable. HVACDirect.com believes all inquiries are equally important. 


7. They keep adding to their library of resources.

Are you someone who likes to learn? Prioritizing a company that provides customers with resources is a way to make sure you’re getting the most out of your experience. If you can find a company that offers a list of resources and subject-specific HVAC insights on their website, that’s a good sign. Companies who have been in the HVAC business a long time have a responsibility to educate others. And with the right resources, you’ll feel more confident identifying which products and parts will best serve you. We have carefully tailored our information library on our website with helpful articles and videos to help you troubleshoot and decide what system would be right for you. 


Another example of a great resource at HVACDirect.com is the Rebate Center. It allows customers to find ways to stretch their finances further. Another frequently used resource is the online SEER Savings calculator. The calculator is a quick tool to ensure you buy the right sized air conditioning unit to ensure efficiency and comfort. These easy-to-use tools elevate the customer experience and ensure you’re getting the best options available. 


You have plenty of things to think about when you want to get HVAC systems and solutions. Deciding on the right partner shouldn’t be hard, though. Looking for a company that offers these qualities can help point you in the right direction. You should want a team that’s going to work for you during and after the buying process to find what products best fit your needs. Starting with HVAC experts at HVACDirect.com whose only focus is making sure you’re satisfied is a great place to start.

February 10, 2023
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