Reviews for ACiQ 1.5 Ton 16 SEER2 80% AFUE 40,000 BTU Furnace & AC System - R454B - Downflow/Horizontal

I purchased one of your units about a month ago finally got it all installed had a few hiccups with it with the communication between the two units I called your tech support and sales and they helped me out we got over that hiccup and come to find out I had a bad controller thermostat they're sending me a new one I have my old thermostat wired in the unit works very well I'm very very pleased with it your sales and tech support is very helpful they took care of me pretty quick thank you so much

I installed the little furnace the afternoon it arrived. Well I transported it 100 miles northward and then installed it on the plenum I had built for the former furnace. I made certain the footprint was the same as the former downdraft. The unit is an upgrade to the 40,000 BTU, which operated well for about 15 years there.
As far as dealing with you folks, everything went as planned, save for the delivery delay due to whatever strange weather was plaguing everyone the one day. No fault of yours. My plan was to install before that wicked sub-zero set in and I accomplished that. No frozen water pipes in our cabin in the forest.

I haven’t installed my new unit yet, but I was very pleased with my experience ordering it. The rep I spoke with with very helpful and friendly, recommended the product that I purchased, and was very informative. If I need anything else in the future I will definitely call you guys back, and will spread the word.

We feel great about the products and doing business with you. First class service, support and expertise.

I finally got that furnace installed. I'm pretty happy with it, mostly probably because I'm warmer, but it was a pleasant experience buying from HVAC Direct. Even the shipper was nice and prompt. I don't have any complaints, except I didn't know what I was doing when I started. Had I to do it over again, I would wish that you carried some of the ducting and plenum and filter box I needed, although through my learning here, that might be difficult and there are a lot of custom items that might be impossible to stock. I really hope to use you again if I purchase A/C, and I referred my sister to you for a new heat pump and will continue to do so with others.

I have not installed it yet, but this is the third Goodman furnace we have purchased. The other two we have had no problems with. Arrived in good time and condition.

Works great

I have had a absolutely wonderful experience working with you guys. From Davis in sales, working with the tech experts, shipping and the products themselves, I could not be happier!

We ordered 2 sets of high quality equipment to meet our needs on this rehab project and the work continues.

Currently none of the systems are 100% operational, but every day is a step in the right direction.

I could not be more impressed with the way your company stands by your product lines, the helping hand if needed and the prices that you offer.

I have told our story to all the real estate agents, contractors and fellow developers in my circle here in St. Louis.

Thanks again fir your support and looking forward to working with you in the future.

This our 4th system purchase from HVAC direct. We have been very happy with the previous purchases. This last purchase seems all okay except for one issue. the Line set was to be 3/4” and 3/8” 30 foot. Since we just opened all of the boxes today, we found the 3/8” pipe was missing from the line set box. Only the 3/4” insulated pipe was in the box. The weather has been so cold we have stored the shipment until today.

Other than this issue everything has been stellar! We are about ready to order another system.

Great product, you don't even realize it is running it is so quiet