3 Ton 16.5 SEER 96% AFUE 100,000 BTU ACiQ Gas Furnace and Heat Pump System - Multi-Positional

A complex thermostat has a lot steps, procedures, and settings. Having a readily available and knowledgeable service support is really appreciated.

Install went great. Would recommend to anyone. Thanks!

I bought this because the original ad had a life compressor warranty although it was not available so the salesman suggested a substitute that was "as good" but the wattanty was not lifetime--although he said it'd be honored. Hopefully we won't need to ever check that out. I had difficulty finding an installer not wedded to their own brands but finally got it done at a bit of a premium. My first heat pump and still getting familiar w/ the operating characteristics but so far am satisfied with the equipment and your service. I would caution purchasers to secure a willing installer before taking delivery if they are not HVAC wonks. Thanks for asking me my experience.

Great customer service, great agent, fast delivery, a kind of fair pricbut Thank You for your service over all.

I'm using most of the features this controller offers and it was tricky to get my old ventilator working with this new HVAC system. When we exhausted the knowledge in-house at HVACdirect.com, they referred me to a local expert who stuck with me until all capabilities were functioning perfectly. One thing to know about this controller... If running a whole house ventilation system... there is a 1-1/2 minute delay before the furnace fan begins to do its part. That delay kept me wondering what was wrong for a few weeks but now it all works perfectly. Highly recommend HVACdirect.com and the ION system controller.

I've been running this unit for a month now (in air conditioning mode). It performs beautifully and is very quiet & vibration free while running. I like it as much as my older Lennox. Along with the ION System Control thermostat, this combination is good at keeping the house comfortable. Although AirQuest is an unknown brand name to me, I believe it to be a Carrier brand name product, renamed. I installed this and an Air Conditioner/ Heat-pump myself +4 hours of help at the end from an HVAC professional on site. There were experts, (Chris Whitmore) at HVACdirect.com available to help me through the uncertainties and this was very valuable. I've only tested the furnace of this unit so far but look forward to using it and my new heat pump this upcoming Minnesota winter. Doing the labor myself & buying from HVACdirect.com saved me ~40% on the system cost.