Goodman 4 Ton 14.5 SEER2 80% 100,000 BTU Furnace & AC System - R410A Horizontal

This is a great company with great products. The owner of this company is an amazing man who cares deeply for people, and it shows with the way they do business. I highly recommend purchasing any and all HVAC equipment from HVACDIRECT.COM

The concerns the maker, not HVACDirect. Goodman's warranty has an absolute arbitration clause, clue #1 CYA and they would not their mistake with the homeowner direct. They will talk to your professional installer OR who sold the unit. Problem: The spy hole in the bottom panel is in the wrong place - Error codes are NOT visible unless the cover is removed, which the interlock switch prevents the unit from operating. The circuit bd placement or assembly error is not something the homeowner needs to spend $$ correcting. I have no respect for Goodman, and the 1 stars reflect upon them. Is it just my unit? That's why a class action would help but it is not legally allowed.

Ship quick showed up undamaged and works as it should

Only problem it took me about three weeks to get it of course it was between the holly days

Fairly easy install and it works like a champ so far

Good customer service.

I wanted a reliable, middle-of-the-road HVAC package with proven technology that was 1) easy to work on, 2) did NOT require proprietary replacement parts and 3) did NOT employ cutting-edge (expensive) technology. Goodman (now owned by Daiken) filled the bill for me, altho there were other brands that might have worked just as well. Delivery was reasonably prompt. The truck driver used a motorized pallet to move everything from the curb to my rear patio without a complaint (I tipped him anyway). Installation took the better part of 2 days, with some misc. clean up & adjustments later. Now that summer has arrived with 90+ degree temps, the a/c unit seems to be performing fine. It's also quiet. I did have some thermostat issues that required rewiring on a follow up visit, but otherwise no complaints. The furnace review will have to wait for roughly 5 more months when it gets cold again. HVACDirect was very good to work with, and I would buy from them again. Goodman's warranty registration process was a tad complex, but eventually I got it done & accepted via email. Oh, and the bottom line was $9,000 LESS than my highest bid for a comparable Lennox system from a local HVAC dealer. Not too shabby, but it did take the better part of April & May (including my self-education) to make it all happen, so you can't be in a big hurry when managing a project like this from scratch all by yourself. It also helps if the weather cooperates. Otherwise, you won't have the luxury of all that time to get the job done. My advice: if your HVAC equipment is fairly old (15-20+ years) & living on borrowed time, BE PROACTIVE. REPLACE IT ALL WHEN YOUR LOCAL WEATHER IS MILD & you'll save a TON of money -- thousands of dollars -- compared to waiting until it suddenly dies and you're forced to pay up big time for an immediate local replacement. Being proactive is by far the best and cheapest way to do it. You can thank me later.

we haven't had it long enough to really evaluate the thing.. We live in South Texas where summer stats in mid February and I tell you it's 85deg+ right now.. Right now I have "NO" complaints what-so-ever.. Fine job boys!!!!!!!!!!!!!!