Reviews for ACiQ 3 Ton 18 SEER High Efficiency Heat Pump Split System - R410A Inverter - Multi-Positional

I'm coming up on two years with this system installed. My installation consists of an Ecobee thermostat connected to the air handler, then the 2-wire communication from the AH to the unit outside. The only installation hiccup was the Ecobee not putting out enough volts for the reversing valve. That was a thermostat issue, not the fault of this equipment. The system does a great job heating and cooling the house. We've had some cold days were the lows are -5F and the highs were only 20F. The heat pump was able to keep up! The only time in the almost two year my aux heat kicked on was during a massive snowfall in very cold temps. Once the snow stopped, the heat pump was able to defrost and keep on working. I highly recommend.

I have had my system for two summers and two winters now, and have been very impressed with the heating and cooling costs, the quiet operation and how well it seems to be holding up. The condensing unit outside still looks like new, with no fading or rust spots. I installed the entire system myself and the installation instructions were easy enough to understand, especially since I bought a matched system. I've been really impressed with heat this thing can still produce even at 10 degrees outside. I've not had auxiliary heat come on at all.
The ONE thing I hate is that you can not have the air handler fan run in automatic on cooling when using the two wire thermostat. That causes me a bad humidity problem in the summer and I've had to try to control it by shutting off the system or turning it to dehumidify only, until it freezes me and I have to shut if off. I've heard you can install a regular 24 volt thermostat and have the ability to only run the fan when it's cooling, but you'll loose some efficiency, and that kinda defeats the point of having a high efficiency system!

The system ACiQ 3 ton 18 seer has been working well so far. We had a cold winter (40 deg and below) were the auxillary heat comes on (electric heat) which can be expensive. I suppose that's the nature of a heat pump

I bought this system and was so happy with it for a year. Then we got a leak in the coil. The warranty only covers parts, but the problem is with getting a free replacement coil it will still cost about $3k in labor to fix. And this is a manufacturer defect. Will update when it is resolved but so far I definitely question the overall build quality.

Happy with this product. I gave service a 5 star, but I didn't need support. The manual and online instruction are all one needs if installing yourself. As someone has said before...this is at the high end of the Bell curve for DIY but once you've done it...you could do the next fairly easy. For my install, the most difficult part was the duct work. I had an AC unit beforehand, but it was a different size, so I had to modify the ducting. My attic is a tight space, so it took some work. I bought duct board at a local HVAC supplier along with mastic. Mastic is your friend and covers many mistakes. Really good stuff. Also, I had a difficult time running my line set and kinked it in a few spots. I had pipe benders, but I wasn't happy with the results. I order some 45 degree and straight HVAC fittings and used Staybrite 8 and my propane torch where I kinked it. No leaks. I recommend spending some money on pipe bending inserts. You insert them in the pipe and bend by hand. The corners flatten a bit, but it will be okay. Measure and take your time. Vacuum the system below 500 microns and if it holds...your good to go. You can buy gauges, vacuum pump, flaring tool and etc. fairly cheap but don't go cheap on the core removal tools. My system covered 25 feet of tubing without having to add refrigerant. I'm using the thermostat that came with the system which is about as easy an install as you can get. There's also an app, which I use, where you can control the temp from your phone anywhere. Overall, I love this system. Super quiet and keeps my place cool/warm without knowing it is doing anything. I highly recommend.

The old AC unit wouldve cost a stack to fix and was LOUD. The gas furnace was costing several hundred dollars a month because the thermostat wouldn't control to requested temp. For the price of servicing the old appliances, I purchased this heat pump system that arrived 3 days after the purchase, and which is super quiet and effective. I can't wait to see the difference in the bills, but already the home is was instantaneously cool in this GA heat.

It all started when my furnace wanted to start and stop regardless of the thermostat. I tested everything sure enough my e0 yr old furnace was slowly dying. I ordered a new system. I took a week to plan and choose. We decided on a heat pump system. We'll I ordered a regular A/C with electric heat... then I provided the wrong email by accident during the order process so I didn't get any alerts or updates. I called and we got that fixed. Then later that day the email came. As I reviewed the details I realized at 6pm Friday night roughly 7 hours after placing the order it was the wrong systrm!! Some how it populated in the heat pump category. Any how they were quick to cancel the order. The process was pretty quick compared to other places even though it felt like it was taking forever. But they managed to contact the shipping vendor and hold the shipment. We got it canceled and their awesomely awesome sales team navigated through all the options I wanted and they put it all together for me. I ordered it officially about a week and half after the wrong one was canceled. It arrived very well packed and clean. The setup was easy and everything I needed for parts were there. Nothing missing!!! That's an amazing thing these days. If I ever need anything they have I'm ordering it from.them. they are fantastic!!! R&L is a great shipping company too! Attention to detail. Thanks

From purchase to delivery and install the whole process was a breeze, the unit as AC its very quiet we will see how it behaves in the NC mountains winter season.

This is my second purchase of the ACiQ 3 Ton 18 SEER High Efficiency Central Heat Pump System, Inverter, Extreme Series. I own a duplex and live on one side. I purchased the first system and liked it so much I purchased the second for the air bnb side of the duplex. I have been so happy with the performance of this machine. It is whisper quiet and my electric bills are down. The salespeople are very knowledgeable which helped as this is the first time I've ever purchased my own unit. The AC companies in my town were glad to sell me a base model unit for 10 grand. I did not want a trane unit so found HVAC direct online did some research on brands and decided on ACIQ. I did have a little problem finding someone to install. Companies won't do it because they want you to buy their units at their price and they use the excuse that they cannot warranty it, thankfully I was able to warranty the unit myself at ACIQ. ANYWAY I found an independent AC guy who installed for me for $1600. He told me that it was smart the way I did it and bascially saved 4 grand. I did purchase WeCooper Heavy Duty Mini Split Wall Mounting Bracket, which holds up to 550 lbs and had it wall mounted which I love having it off the ground (due to dogs), I also had my AC guy put in the Reme-Halo purification system for $1600 for both units. Happy and cool in Texas!

During this brutal winter we had our Heating system fail. I couldn't even get a heat strip for the old system and so we were without heat with the Ohio Temps in the teens. I had to buy 3 space heaters to keep us just a little warm. The Ohio town we live in is void of service people, but finally I got a Company to come out and help me. These guys told me what to order,, and so I shopped on line and found the unit I purchased. It's still in the low teens this week and the equipment is heating the house well. I will have to see the electric bills to comment on that, but so far --- I'm happy. ALSO: The tech support was great!