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ACiQ 3 Ton 18 SEER High Efficiency Heat Pump Split System - R410A Inverter - Multi-Positional

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ACiQ 3 Ton 18 SEER High Efficiency Heat Pump Split System - R410A Inverter - Multi-Positional
ACiQ 3 Ton 18 SEER High Efficiency Heat Pump Split System - R410A Inverter - Multi-Positional

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Customer reviews
Rating:
4.9 out of 5
Out of stock
By

ACiQ

Out of stock

Model

ACIQ-36-HPC / ACIQ-36-AHB

ID

84668

ACiQ's Next Gen Heat Pump systems give you the best of both worlds - a self-adjusting, mini-split-style inverter condenser matched to a communicating air handler that attaches to your existing ductwork.

How is it different from a traditional heat pump?

  • Traditional heat pumps rely on expensive heat strips below 30° F
  • ACiQ Next Gen saves up to 75% in temps below 30° F
  • Variable BTU Inverter ramps up and down to match demand
  • Smart system with soft startups to maximize efficiency
  • OK to size for heat - will not short cycle during cooling
  • Extreme Heat technology keeps you warm to -22° F and beyond
3 Ton ACiQ Central Air Handler-R410A

Enhanced Comfort at Maximum Efficiency

The ACiQ-36-AHB air handler features a variable DC blower and communicating technology to maximize comfort and efficiency at the same time. The included smart thermostat communicates with the inverter condenser outside, and the variable air handler inside, allowing the system to self-adjust BTU output to maximize efficiency while providing ideal comfort. The air handler efficiently distributes heated and cooled air throughout your home by attaching to your existing ductwork.

  • 36,000 BTU, 3 ton central ducted air handler
  • Wired smart thermostat included
  • Or – use your preferred 24v thermostat
  • Variable DC blower
  • Upflow, downflow, horizontal left or right
  • Manufactured Home and mobile home approved

Installation and Maintenance

Installation is very similar to installing any replacement air handler. Your technician will make electrical, refrigerant, thermostat and communication connections, plus, connect to your return and supply ductwork. The ACiQ Central Ducted Air Handler is multi-positional (upflow, downflow or horizontal) and mobile-home approved. Any 24V thermostat with 2 stages of heating can control the system, although the supplied thermostat is recommended. You can add electric strip heat as a backup system for the coldest days of the year. The intelligent control board in the air handler displays fault codes in case part of the system requires maintenance.

Please note - in order to function as a heat pump, this air handler must be installed with a condenser and other installation equipment, available at an additional cost if not already included in this product bundle. To use straight electric heating, an electric heater coil is necessary and is also available at an additional cost.

30 Feet of 3/8" x 3/4"

Line sets are the copper lines which connect an outdoor condensing unit/heat pump to an inside air handler or evaporator coil. Line sets are available in different lengths and diameters to fit most applications.

Installation Kit for Condensers

Ensure a professional and secure installation for your condenser with this comprehensive installation kit. Designed to provide all the essential components needed for a smooth setup, this kit helps protect your system while ensuring proper electrical and refrigerant connections.

What’s Included:

  • 3/4" x 6' Electrical Whip – SKU: 84138
  • 60A Non-Fused Disconnect – SKU: 83335
  • Surge Protector – SKU: ICM517
  • CPS Charging Adapter – SKU: 87-AD87
  • Telescoping Wall Sleeve – SKU: NFP-75

Equip your condenser with everything needed for a safe, durable, and professional installation. Order your Condenser Installation Kit today!

ACiQ 5 Kilowatt 16,200 BTU Heater Coil

The EAH-05B is a 5kW heater coil designed for use in ACiQ unitary air handlers, allowing you to add straight electric heating to ACiQ unitary ducted heat pump systems. With a supported output of 16,200 BTU, this heater coil can generally cover a small house in ideal climates.

Compatible Air Handlers:

  • ACiQ-24-AH
  • ACiQ-36-AH
  • ACiQ-48-AH
30" Wall Mount Bracket

This wall mount bracket is perfect for outdoor condensers. The length of the wall bracket arms are 30" long. The condensing unit is mounted onto the L-shaped brackets and fastened using bolts and anti-vibration washers (not included with brackets).

Features:

  • Steel: 10 GA
  • Powder-coated grey Finish
  • Load rating: 600 lbs per pair
  • Holes will accommodate anchors for installation
  • Warranty: 1 year
  • ACB line of wall brackets are approved by the Florida Building Commission and are High Velocity Hurricane Zone (HVHZ) approved. (See product certification documentation for complete details.)

No Return Policy

All sales of this product are final and are non-refundable.

50 Feet of 3/8" x 3/4"

Ensure efficient refrigerant flow and optimal HVAC performance with this 50-foot insulated line set. Designed for seamless connection between an outdoor condensing unit or heat pump and an indoor air handler or evaporator coil, this line set offers durability, flexibility, and superior thermal protection for long-lasting operation.

Key Features:

Premium Copper Tubing: 3/8" liquid line (LL) and 3/4" suction line (SL) for efficient refrigerant transfer.
Pre-Insulated for Efficiency: 3/8" thick insulation minimizes energy loss and condensation buildup.
Versatile Application: Compatible with heat pumps and conventional split systems.
Easy Installation: Flexible and durable copper tubing allows for smooth routing and connection.
Extended 50-Foot Length: Ideal for larger residential and light commercial HVAC installations.

Upgrade your HVAC system with this high-quality insulated line set, engineered for reliability, efficiency, and ease of installation.

Ecobee Smart WiFi Thermostat with Alexa

The Ecobee is more than a smart thermostat. Most thermostats only read the temperature in one place (usually the hallway) which can make other rooms uncomfortable. Ecobee5 comes with a room sensor to help manage hot or cold spots. When you place sensors in your favorite rooms, ecobee5 can read the temperature and detect occupancy. That's how it ensures comfort in the rooms that matter.

With Amazon Alexa Voice Service built inside, ecobee5 can perform the many 'skills' that come with Alexa. All you have to do is ask, and watch the blue light pipe on top of the thermostat blink in response. For total hands-free control, it can even hear you from across the room. Imagine you’re throwing a last-minute dinner party. Simply ask your ecobee5 to walk you through each step out loud – from finding the right recipes to the ideal music playlist. ecobee5 has embedded microphones with far-field voice recognition and a speaker engineered for clear voice and full sound. It’s the smart thermostat that looks at home on your wall – that you can hear and speak to from across the room.

Features

Not at your thermostat? No problem.

Adjust temperature and comfort settings easily from the ecobee mobile app on your Android and iOS devices, including Apple Watch.

Connects to your existing home network

Convenient Wi-Fi capabilities offer a secure and reliable connection.

Knows you have a life

Vacationing and forgot to let your ecobee know? Make a vacation event using the ecobee mobile app. If something’s wrong with your equipment, we can send you service alerts and reminders.

Control the volume

If it's getting a little loud for your taste, you can use the app to adjust the volume.

Built to last

ecobee thermostats are hardwired, which means your thermostat isn’t relying on a battery or your HVAC equipment to charge itself.

ACiQ 8 kilowatt 26,000 BTU Heater Coil
The EAH-08B is a 8kW heater coil designed for use in ACiQ unitary air handlers, allowing you to add straight electric heating to ACiQ unitary ducted heat pump systems. With a supported output of 26,000 BTU, this heater coil can generally cover an average house in ideal climates. Please note that this heater coil requires one 40 amp breaker to function. Compatible Air Handlers ACiQ-24-AH ACiQ-36-AH
Equipment Pad and Risers Kit

E Lite Condenser Pad and Risers

E Lite Condenser Pad

E Lite Condenser Pad is designed to provide solid support for air conditioning condensers. It's made from sturdy polypropylene, striking a balance between lightness and stability. Its robust design ensures a level ground without the need for extra components.

Key Features:

  • Reliable Support: Abundance of ridges for stable ground support.
  • Durable and Lightweight: Tough yet not excessively heavy, thanks to polypropylene construction.
  • Anti-Slip: The surface prevents slipping, and rounded edges enhance safety.
  • Simple Appearance: Gray color with size labels.
  • Versatile Use: Suitable for condensers, pipes, ducts, cables, and more.

E Lite Risers

E Lite Risers complement the Condenser Pad, allowing you to adjust your setup as needed. They are constructed from weather-resistant PVC for outdoor use.

Key Features:

  • Weather Resistance: Made from tough PVC for long-lasting performance.
  • Secure Setup: The track securely holds bolts in place.
  • Bolts Included: Each set comes with two bolts.
  • Strong Support: Capable of handling loads of up to 397 pounds.

E Lite Condenser Pad and Risers offer reliable support without any complications. They are built to last and deliver efficient performance. Consider E Lite for your support needs – it's a practical solution for your projects.

No Return Policy

All sales of this product are final and are non-refundable.

ACiQ WiFi Programmable Touchscreen Thermostat

The STN855W is a versatile WiFi thermostat offering 7-day, 5/1/1 programmable, or non-programmable options. It features a temperature range of 32°F-99°F (1°C-40°C) and precise control from 44°F-90°F (7°C-32°C) with an accuracy of ±1°C. Powered by 24V, it comes in a compact design with dimensions of 120 x 98 x 28 mm, making it ideal for efficient and customizable temperature management.

  • 7-Day or 5/1/1 programmable scheduling
  • 2 Heat / 2 Cool Conventional or 3 Heat / 2 Cool Heat Pump thermostat
  • Temperature range: 32°F-99°F (1°C-40°C)
  • Control temperature range: 44°F-90°F (7°C-32°C)
  • Accurate temperature measurement: ±1°C (at 20°C)
  • Easy menu-driven programming
  • White, blue, or green backlight settings
  • Configurable with electric or gas setups
  • Keypad lockout
  • Heating and cooling setpoint limits
  • Filter change indicator (can be toggled on/off)
  • Works with Alexa
  • 24v power
  • Compact design (120 x 98 x 28 mm)
Recommended: ACiQ TL04-1 Smart Thermostat - 24V & HA/HB Compatible

One Smart Thermostat for ACiQ Communicating & Traditional HVAC Systems

The ACiQ TL04-1 Smart Thermostat gives you the flexibility to control your HVAC system in two different ways. Use it as an advanced communicating thermostat with compatible ACiQ equipment or set it up as a traditional 24V thermostat for most conventional heating and cooling systems. Built-in Wi-Fi, an easy-to-use touchscreen, and smart-device control through the ACiQ Home app make it simple to manage your comfort at home or away.

Key Benefits

  • Communicating & 24V Control - Use with compatible ACiQ communicating equipment or as a traditional 24V thermostat.
  • Ideal for ACiQ Inverter Systems - HA/HB communication lets compatible ACiQ equipment communicate directly with the thermostat.
  • ACiQ Home App Control - Adjust temperatures and manage your comfort from a compatible smartphone or tablet.
  • Broad HVAC Compatibility - Works with most traditional 24V heating, cooling, and heat pump systems.
  • Easy Touchscreen Control - A modern touchscreen makes everyday temperature and system adjustments simple.

Smarter Comfort. Sleek Control.

The ACiQ TL04-1 Smart Thermostat is engineered to bring precise, intelligent control to your home’s HVAC system. Compatible with both standard 24V wiring and HA & HB communication protocols, it delivers flexibility for new builds or system upgrades.


One Thermostat, Two Ways to Control Your HVAC System

What makes the TL04-1 different is its ability to work as either a communicating or traditional thermostat. Pair it with compatible ACiQ equipment using HA/HB communication for direct communication between the thermostat and HVAC system, or configure it for traditional 24V control with most conventional HVAC equipment. This flexibility makes the TL04-1 a smart choice whether you're building a new ACiQ system or upgrading the thermostat in an existing home.

Get More from Compatible ACiQ Inverter Equipment

When connected to compatible ACiQ equipment through HA/HB wiring, the TL04-1 becomes a communicating thermostat that allows the thermostat and HVAC equipment to share information directly. This makes it an ideal control option for compatible ACiQ inverter systems and helps the equipment take advantage of its advanced operating capabilities.

Control Your Comfort with the ACiQ Home App

Connect the TL04-1 to the ACiQ Home app for convenient control from a compatible smartphone or tablet. Adjust temperatures and manage comfort settings remotely, giving you easy access to your HVAC system whether you're at home or away. The TL04-1 is also compatible with the NetHome Plus app for smart-device control.

Also Works with Traditional 24V HVAC Systems

You don't need a communicating ACiQ system to use the TL04-1. It can also be configured as a traditional thermostat for most 24V HVAC systems, including compatible one- and two-stage heating and cooling equipment and heat pumps with auxiliary and emergency heat.

What's Included

  • ACiQ TL04-1 Smart Thermostat
  • M-Base
  • Trim Plate
  • Wire Labels
  • Screws & Anchors
  • Installation Guide
ACIQ 10 Kilowatt 34,100 BTU Heater Coil

The EAH-10C(UL) is a 10kW heater coil designed for use in ACiQ unitary air handlers, allowing you to add straight electric heating to ACiQ unitary ducted heat pump systems. With a supported output of 16,200 BTU, this heater coil can generally cover a small house in ideal climates.

Compatible Air Handlers

  • ACiQ-18-AHD
  • ACiQ-24-AHD
  • ACiQ-30-AHD
  • ACiQ-36-AHD
  • ACiQ-42-AHD
  • ACiQ-48-AHD
  • ACiQ-60-AHD
ACiQ Non-Programmable 2H/1C Thermostat

The ACiQ 2 Heat/1 Cool Non-Programmable Thermostat is a cost effective solution to temperature control! Designed with a bright backlight and large easy to read characters, this thermostat is easy to operate for all consumers.

  • Large display with bright blue/green/white backlight
  • Temperature control range (°F): 44°F-90°F (7°C-32°C)
  • 24v or battery powered
  • Configurable for electric or gas setups
  • Separate heating and cooling swing adjustments, including 2nd stage adjustments
  • Separate B & O terminals
  • Toggleable filter change indicator
  • Heating and cooling set point limits
  • Room temperature calibration adjustment
  • Toggleable 5 minute compressor delay protection
  • Temperature measurement sccuracy: ±1°C (at 20°C)
ACiQ 15 Kilowatt 51,150 BTU Heater Coil

The EAH-15C(UL) is a 15kW heater coil designed for use in ACiQ unitary air handlers, allowing you to add straight electric heating to ACiQ unitary ducted heat pump systems. With a supported output of 16,200 BTU, this heater coil can generally cover a small house in ideal climates.

Compatible Air Handlers

  • ACiQ-24-AHD
  • ACiQ-30-AHD
  • ACiQ-36-AHD
  • ACiQ-42-AHD
  • ACiQ-48-AHD
  • ACiQ-60-AHD
More Information
ACiQ 3 Ton 16 SEER2 High Efficiency Heat Pump Condenser - R410A Inverter
FeatureSpec
SKUACiQ-36-HPC
Refrigerant Charge25'
Weight (in lbs)234.57
Brand/ManufacturerACiQ
UPC0850038750077
Cooling BTU35,000 BTU
Heating BTU39,000 BTU
Maximum CFM3035.29
Decibel Level (dBA)65
Electric HeatHeat Pump
RefrigerantR410A
HSPF9.5
HSPF28
SEER2 (Efficiency)16
EER211.7
Condenser StagesVariable Speed
Compressor TypeRotary
Liquid Line3/8"
Suction Line3/4"
Electrical208/230V 1 Phase 60 Hz
Max Breaker Size35 Amps
Min. Breaker Size30 Amps
Tonnage3 Ton
Min/Max Outdoor Temp for Heating -22~75
Min/Max Outdoor Temp for Cooling 5~122
Zone CompatibilitySingle Zone
Ambient Temperature Range -22~122
Length38.58"
Height38.39"
Depth14.76"
Warranty12 year compressor, 7 year parts with online registration
Resources You will need Adobe® Acrobat® Reader to view PDF documents.
Safety InformationPROPOSITION 65 WARNING
3 Ton ACiQ Central Air Handler-R410A
FeatureSpec
SKUACIQ-36-AHB
Weight (in lbs)155.64
AHRI Certificate Number208106636
Brand/ManufacturerACiQ
UPC0850038750084
Cooling BTU36,000 BTU
Heating BTU40,000 BTU
Maximum CFM1188.24
Decibel Level (dBA)45
Electric HeatHeat Pump
Electric Backup Heat Capabilities (Optional)5 Kilowatts, 10 Kilowatts, 15 Kilowatts
RefrigerantR410A
HSPF9.5
HSPF27.8
SEER1 (Efficiency)18-20
EER12.5
Liquid Line3/8"
Suction Line3/4"
Electrical208/230V 1 Phase 60 Hz
Max Breaker Size15
Min. Breaker Size4.5
Tonnage3 Ton
Mini Split TypeMulti-Positional
Min/Max Outdoor Temp for Heating5~122
Min/Max Outdoor Temp for Cooling62~90
Zone CompatibilitySingle Zone
Height49.02"
Width21.02"
Depth21.02"
Warranty12 year compressor, 7 year parts with online registration
Resources You will need Adobe® Acrobat® Reader to view PDF documents.
Safety InformationPROPOSITION 65 WARNING
30 Feet of 3/8" LL x 3/4" SL x 3/8" Insulated Line Set
FeatureSpec
SKULS38343830
Weight (in lbs)35
Brand/ManufacturerOnline Supply
UPCna
Liquid Line3/8"
Suction Line3/4"
Suction Line Insulation Thickness3/4"
ColorBlack
Length30 feet
50 Feet of 3/8" LL x 3/4" SL x 3/8" Insulated Line Set
FeatureSpec
SKULS38343850
Weight (in lbs)22
Brand/ManufacturerOnline Supply
UPC094913016456
Liquid Line3/8"
Suction Line3/4"
Suction Line Insulation Thickness3/4"
ColorBlack
Length50 feet
Safety InformationPROPOSITION 65 WARNING
Installation Kit for Condensers - Accessory Set
FeatureSpec
SKUMSK001
Weight (in lbs)15
Brand/ManufacturerOnline Supply
UPCna
Resources You will need Adobe® Acrobat® Reader to view PDF documents.
Safety InformationPROPOSITION 65 WARNING
ACiQ 5 Kilowatt 16,200 BTU Heater Coil
FeatureSpec
SKUEAH-05B(UL)
Weight (in lbs)8
Brand/ManufacturerACiQ
Heating BTU16,200
Electric Heat5 Kilowatts
Electrical208 / 230 / 240 Volts / 1 Phase
PhaseSingle Phase
Warranty12 year compressor, 7 year parts with online registration
Safety InformationPROPOSITION 65 WARNING
30" Wall Mount Bracket for Mini Split Systems
FeatureSpec
SKUACB-30
Weight (in lbs)9.2
Brand/ManufacturerOnline Supply
Length30"
Height16"
Width2"
Resources You will need Adobe® Acrobat® Reader to view PDF documents.
Safety InformationPROPOSITION 65 WARNING
Ecobee Smart WiFi Thermostat with Alexa
FeatureSpec
SKUEB-STATE6P-01
Weight (in lbs)0.5
Brand/Manufacturerecobee
UPCna
Energy StarYes
Warranty3 years
Resources
Safety InformationPROPOSITION 65 WARNING
ACiQ 8 kilowatt 26,000 BTU Heater Coil
FeatureSpec
SKUEAH-08B(UL)
Weight (in lbs)8
Brand/ManufacturerACiQ
Heating BTU26,000
Electric Heat8 Kilowatts
Electrical208 / 230 / 240 Volts / 1 Phase
PhaseSingle Phase
Warranty12 year compressor, 7 year parts with online registration
Safety InformationPROPOSITION 65 WARNING
E Lite Equipment Pad and Risers Kit 18" x 38" x 3"
FeatureSpec
SKU87762 / EL1838-3
Weight (in lbs)25
Brand/ManufacturerOnline Supply
UPCna
Height3"
Width18"
Depth38"
Safety InformationPROPOSITION 65 WARNING
ACiQ WiFi Programmable 3H/2C Heat Pump 2H/2C Conventional Touchscreen Thermostat
FeatureSpec
SKUSTN855W
Weight (in lbs)1
Brand/ManufacturerACiQ
UPC605468327197
Resources You will need Adobe® Acrobat® Reader to view PDF documents.
Safety InformationPROPOSITION 65 WARNING
ACiQ TL04-1 Smart WiFi Thermostat – 24V & HA/HB Compatible
FeatureSpec
SKUTL04-1
Weight (in lbs)0.7
Brand/ManufacturerACiQ
Resources You will need Adobe® Acrobat® Reader to view PDF documents.
Safety InformationPROPOSITION 65 WARNING
ACIQ 10 Kilowatt 34,100 BTU Heater Coil
FeatureSpec
SKUEAH-10C(UL)
Weight (in lbs)12.57
Brand/ManufacturerACiQ
UPC810175550701
Heating BTU34,100
Electric Heat10 Kilowatts
Electrical208/230V, 1 Phase, 60Hz
PhaseSingle Phase
Max Breaker Size50 / 60
Min. Breaker Size46 / 53
Height8.03"
Width21.06"
Depth10.16"
Warranty12 year compressor, 7 year parts with online registration
Resources You will need Adobe® Acrobat® Reader to view PDF documents.
Safety InformationPROPOSITION 65 WARNING
ACiQ 15 Kilowatt 51,150 BTU Heater Coil
FeatureSpec
SKUEAH-15C(UL)
Weight (in lbs)14.77
Brand/ManufacturerACiQ
UPC810175550718
Heating BTU51,150
Electric Heat15 Kilowatts
Electrical208/230V, 1 Phase, 60Hz
PhaseSingle Phase
Max Breaker SizeCircuit 1: 25 / 30, Circuit 2: 50 / 60
Min. Breaker SizeCircuit 1: 23 / 27, Circuit 2: 46 / 53
Height8.03"
Width21.06"
Depth10.16"
Warranty12 year compressor, 7 year parts with online registration
Resources You will need Adobe® Acrobat® Reader to view PDF documents.
Safety InformationPROPOSITION 65 WARNING
ACiQ Non-Programmable 2H/1C Thermostat
FeatureSpec
SKUSTN1320
Weight (in lbs)1
Brand/ManufacturerACiQ
Resources You will need Adobe® Acrobat® Reader to view PDF documents.
Safety InformationPROPOSITION 65 WARNING

Customers Say

After up to two years of ownership, many report the 3 Ton 18 SEER system maintains indoor temperatures in conditions from 100°F heat down to 15°F and even -5°F, often without auxiliary heat, with one 2,500 sq ft home holding 68°F while using about 3.5–4.5 kW in heating. Installation ranges from advanced DIY requiring duct and line-set modifications to professional setups, with common feedback citing very quiet operation and lower electric bills, but some note coil leaks after one year, thermostat communication issues, missing line set parts, or the need for supplemental heat below roughly 14°F.

AI Generated from the text of customer reviews

Top reviews
  1. Extreme heat works great
    Quality
    100%
    Service
    100%
    Price
    100%
    I'm coming up on two years with this system installed. My installation consists of an Ecobee thermostat connected to the air handler, then the 2-wire communication from the AH to the unit outside. The only installation hiccup was the Ecobee not putting out enough volts for the reversing valve. That was a thermostat issue, not the fault of this equipment. The system does a great job heating and cooling the house. We've had some cold days were the lows are -5F and the highs were only 20F. The heat pump was able to keep up! The only time in the almost two year my aux heat kicked on was during a massive snowfall in very cold temps. Once the snow stopped, the heat pump was able to defrost and keep on working. I highly recommend.

    Review by

    Posted on

  2. Good quality, very efficient. Extreme Heat is pretty neat!
    Quality
    100%
    Service
    100%
    Price
    100%
    I have had my system for two summers and two winters now, and have been very impressed with the heating and cooling costs, the quiet operation and how well it seems to be holding up. The condensing unit outside still looks like new, with no fading or rust spots. I installed the entire system myself and the installation instructions were easy enough to understand, especially since I bought a matched system. I've been really impressed with heat this thing can still produce even at 10 degrees outside. I've not had auxiliary heat come on at all.
    The ONE thing I hate is that you can not have the air handler fan run in automatic on cooling when using the two wire thermostat. That causes me a bad humidity problem in the summer and I've had to try to control it by shutting off the system or turning it to dehumidify only, until it freezes me and I have to shut if off. I've heard you can install a regular 24 volt thermostat and have the ability to only run the fan when it's cooling, but you'll loose some efficiency, and that kinda defeats the point of having a high efficiency system!

    Review by

    Posted on

  3. good
    Quality
    80%
    Service
    80%
    Price
    100%
    The system ACiQ 3 ton 18 seer has been working well so far. We had a cold winter (40 deg and below) were the auxillary heat comes on (electric heat) which can be expensive. I suppose that's the nature of a heat pump

    Review by

    Posted on

  4. Poor Quality 1 Year Later
    Quality
    20%
    Service
    60%
    Price
    100%
    I bought this system and was so happy with it for a year. Then we got a leak in the coil. The warranty only covers parts, but the problem is with getting a free replacement coil it will still cost about $3k in labor to fix. And this is a manufacturer defect. Will update when it is resolved but so far I definitely question the overall build quality.

    Review by

    Posted on

  5. ACiQ 3 Ton 18 SEER High Efficiency Heat Pump
    Quality
    100%
    Service
    100%
    Price
    100%
    Happy with this product. I gave service a 5 star, but I didn't need support. The manual and online instruction are all one needs if installing yourself. As someone has said before...this is at the high end of the Bell curve for DIY but once you've done it...you could do the next fairly easy. For my install, the most difficult part was the duct work. I had an AC unit beforehand, but it was a different size, so I had to modify the ducting. My attic is a tight space, so it took some work. I bought duct board at a local HVAC supplier along with mastic. Mastic is your friend and covers many mistakes. Really good stuff. Also, I had a difficult time running my line set and kinked it in a few spots. I had pipe benders, but I wasn't happy with the results. I order some 45 degree and straight HVAC fittings and used Staybrite 8 and my propane torch where I kinked it. No leaks. I recommend spending some money on pipe bending inserts. You insert them in the pipe and bend by hand. The corners flatten a bit, but it will be okay. Measure and take your time. Vacuum the system below 500 microns and if it holds...your good to go. You can buy gauges, vacuum pump, flaring tool and etc. fairly cheap but don't go cheap on the core removal tools. My system covered 25 feet of tubing without having to add refrigerant. I'm using the thermostat that came with the system which is about as easy an install as you can get. There's also an app, which I use, where you can control the temp from your phone anywhere. Overall, I love this system. Super quiet and keeps my place cool/warm without knowing it is doing anything. I highly recommend.

    Review by

    Posted on

  6. Quiet but effective!
    Quality
    100%
    Service
    100%
    Price
    100%
    The old AC unit wouldve cost a stack to fix and was LOUD. The gas furnace was costing several hundred dollars a month because the thermostat wouldn't control to requested temp. For the price of servicing the old appliances, I purchased this heat pump system that arrived 3 days after the purchase, and which is super quiet and effective. I can't wait to see the difference in the bills, but already the home is was instantaneously cool in this GA heat.

    Review by

    Posted on

  7. Best business I have ever worked with!!!
    Quality
    100%
    Service
    100%
    Price
    100%
    It all started when my furnace wanted to start and stop regardless of the thermostat. I tested everything sure enough my e0 yr old furnace was slowly dying. I ordered a new system. I took a week to plan and choose. We decided on a heat pump system. We'll I ordered a regular A/C with electric heat... then I provided the wrong email by accident during the order process so I didn't get any alerts or updates. I called and we got that fixed. Then later that day the email came. As I reviewed the details I realized at 6pm Friday night roughly 7 hours after placing the order it was the wrong systrm!! Some how it populated in the heat pump category. Any how they were quick to cancel the order. The process was pretty quick compared to other places even though it felt like it was taking forever. But they managed to contact the shipping vendor and hold the shipment. We got it canceled and their awesomely awesome sales team navigated through all the options I wanted and they put it all together for me. I ordered it officially about a week and half after the wrong one was canceled. It arrived very well packed and clean. The setup was easy and everything I needed for parts were there. Nothing missing!!! That's an amazing thing these days. If I ever need anything they have I'm ordering it from.them. they are fantastic!!! R&L is a great shipping company too! Attention to detail. Thanks

    Review by

    Posted on

  8. ACiQ 3 ton Extreme
    Quality
    100%
    Service
    100%
    Price
    100%
    From purchase to delivery and install the whole process was a breeze, the unit as AC its very quiet we will see how it behaves in the NC mountains winter season.

    Review by

    Posted on

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Customer Questions
Who makes ACiQ?
ACiQ is made by one of the largest HVAC manufacturers in the world. With 150,000 employees in over 195 countries, their products improve the lives of millions of people around the globe. Their manufacturing is state of the art, with robotic assembly and computer assisted quality control. ACiQ has an extremely low rate of warranty return. With the features, performance and price it's the best value you can get on a mini split.
Is ACiQ better than Mitsubishi?
Mitsubishi makes great equipment, certainly. They were first to sell mini splits in the US, and they have a solid reputation. Yet ACiQ has higher SEER ratings, longer warranty, and extreme weather performance all the way down to -22! You can spend more on a mini split, but you can't get better value.
Who owns ACiQ?
1HVAC Energy is part of a family of companies with 80 years in the industry and a long reputation of putting customers first. They own ACiQ as well as a number of other quality brands.
Who will service it if something goes wrong?
You get lifetime phone support with every ACiQ mini split. Many problems can be handled by our experts without having to call in a serviceperson. If you need a serviceperson, ACiQ shares a manufacturer with Carrier mini splits. This means that highly trained technicians across the country are very familiar with these units.
If the ACiQ heat pump works down to -22 degrees Fahrenheit why would you have optional heater coils?
Heat Pump technology is making rapid advances in recent years. But any heat pump system is still subject to the basic physical facts - the colder it gets outside, the longer it has to run to collect heat. You can run this model efficiently in far colder weather than a traditional style heat pump, but the efficiency and heat capability reduces with the outside temperature. The BTUs start to decrease below 17 degrees, and by the time outside temps reach -22 it is operating at just above 50% capacity. Below that, the heat pump turns off. Resistance heat provides electric heat no matter the outdoor temperature, and is sometimes referred to as 'emergency' or 'aux' heat. The climate in your area may mean that you don't need one, but at the price, it is good to have the second stage backup. If you have any further questions please feel free to give us a call! Thanks.
Does the ACIQ unit model # 36-HPC or AHB qualify for a tax break? If so, what is the IRS code?
Using your zip code, you can visit directly the Rebate Center found at the bottom part of the website to check if this product is eligible for the tax credit: https://hvacdirect.com/rebate-center If you have any further questions, please call us and we will be happy to assist you.
Is this a high static air handler for mobile homes
The air handler in this system is capable of handling high static applications. It can work for mobile homes. If you have any further questions, please call us and we will be happy to assist you.
What type of ductwork is used with this equipment?
Hello, this system can use tradition style ductwork, such a flex, metal, etc. If you have further questions, please feel free to give us a call! Thank you.
Is the air handler multi-positional?
Hello, yes, this air handler is mult-positional per the specifications section. If you have any further questions please feel free to give us a call! Thank you.
Why does this 3 ton unit require a minimum 41 Amp breaker? My existing heat pump runs on a 30 Amp breaker and only draws 17 Amps (full load amps). Do I need to upgrade my circuit breaker?
It does require the larger breaker for two reasons. The first is the included basepan heater. This resistance element prevents coil freezing during the coldest temperatures and ensures a long service life. The second reason is the Hyper Heat extended heating performance. When conditions call for heat in extremely low outdoor temperature, the Hyper Heat mode keeps the condenser running at full power for long periods of time. To maintain this high-performance mode over time, you need the correct amp draw. Bear in mind that it does not always mean that it uses more power than your old model. Except in the rare conditions stated above, this heat pump is using inverter technology to ramp down and only use the minimum power needed to meet demand. This means that most of the time, it is using a fraction of the current older single stage or 2 stage heat pumps would use. This also applies to the same savings for cooling mode as well. If you have any further questions, please call us and we...
Will both models of the Nest Thermostat work with this system?
Thank you for your question. Yes, the Nest thermostat will work with any commercial 24v thermostat. When connecting this thermostat, please follow the guidelines in the QuickStart thermostat wiring guide, which is located under resources in the product specifications section of the product page. Be sure to change the O/B setting to energize for heat. By default the heat pump setting in the Nest energizes on cooling. For more assistance, please give us a call.
For the 36k BTU unit, is the max refrigerant pipe length is 213 ft and 98.4 ft?
Thank you for your question. Yes, the refrigerant pipe data specified in the submittal specifies a max height difference of 98’, a refrigerant pre-charge of 25’ and a max pipe length 213'. As long as the refrigerant pipe parameters are followed, there are no performance issues. The submittal can be found under product specifications on the product page. If needed, your licensed installer can adjust the refrigerant levels. For more assistance, please give us a call.
Does power for ACIQ next gen indoor unit come from the outdoor unit like Mitsubishi
The ACIQ next gen indoor air handler requires an electrical supply of 208/230v separate from the condenser. If you have any further questions please feel free to give us a call! Thanks.
Does the ACiQ air handler require brazed or flared line set connections?
The air handler will require a brazed connection while the outside condenser requires a flared connection. If you have any further questions, please call us and we will be happy to assist you.
For items ID 84668 and 84669, what would be the best thermostat?
Thank you for your question. For both of these units, any thermostat with single heat and single cool settings will work. However, if you plan on using heat strips, you will need any thermostat with two heat and single cool settings. For more assistance, please give us a call.
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Why Choose ACiQ?
Why Choose ACiQ?

ACiQ designs AC systems that are based on principles learned from nature: clean, energy-efficient, and quiet. ACiQ systems are built in a such a way that they are easily adapted to fit multiple variations a homeowner needs. ACiQ offers technology in mini-split and full split inverter system offerings that provide the smartest way to buy and save on your home’s comfort solution, so that it meets the needs of your family. ACiQ specializes in home comfort, regardless of your needs.

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