Reviews for ACiQ 3 Ton 18 SEER High Efficiency Heat Pump Split System - R410A Inverter - Multi-Positional

I am an HVAC technician with over a decade of experience. I installed this system in my home, with new ductwork, lineset, wiring, everything brand new. I have had this system installed in my home for the last 8 months and now that I have been able to see how it performs in various weather conditions I am leaving a review for it.

This system has not given me any problems whatsoever since install. Literally performed flawlessly from day one. We've had 100⁰+ days and recently down as low as 15⁰, and it maintains temperature without any issue. At 15⁰ outdoor temp the auxiliary heat strips are rarely needed, defrost cycles are quick and infrequent once the air becomes dry. I have no doubts this system would maintain temp even below 0⁰F. The outdoor unit is good looking, runs quietly at most times. Defrost cycles can be heard, and it seems to ramp up the fans fairly loud when ending a cooling or heating cycle. Not enough to be bothersome but it is audible from inside at times. The indoor unit blower is very quiet.

Overall just an excellent value. This equipment is nearly identical to products offered by Carrier. The only caveat I would say for this product is carefully consider who installs this, it would make for a challenging DIY project. It can be difficult to install, it does need to be installed and setup properly to ensure proper performance and long life. But if you can find a good company or HVAC tech to verify everything is done correctly and perform a proper vacuum and charge procedure then I would expect an equally terrific outcome for you.

Had startup problems but the folks were really good about getting the unit up and running. I’m very impressed with the performance so far and am anxious to see how it has helped my power bill

It worked really well. Our first ACIQ, requested by the customer. We created our own problems not being familiar with the model. It was taken care of by AD. Great product.

I am very impressed with your company. From your sales, especially Chad, down to the shipping. On all my previous orders, the packing is done very well and quick. I can’t see me ordering any HVAC equipment with out looking at you first.

Speaking of products, I am very impressed with this ACiQ line. I think the Koreans do some nice stuff.

When I needed some technical support I got quick and helpful info.

I’ve been doing HVAC since 1965. I think the direction you are taking here is the right move. Keep up the great work!

Awesome products! And Jeff was one of the best people I have purchased from!!

My experience has been great so far. Even with the hvac unit delivery being held up do to weather. Not a big deal since we wont be installing for a while as house is still being constructed. I can update further once unit is installed in the fall.

Had some confusion during install and tech support was super helpful. My bills have dropped pretty dramatically since I put this in. Great bit of tech

Got the unit install no problem. The unit is well built. A lot of technologies put in to built these unit. I end up using Ecobee thermostat and using Shielded communication wire from the indoor unit to the outdoor unit. Set the dip switch SW1-1 to on and the unit work fine. At 33 deg outdoor the unit return air at 68 deg and supply 103 deg 35 deg TD not bad. The AHU LED cover is a metal cover I end up bought a plastic picture frame from Dollar store and cut it to size so you can see what mode the unit running. Long tern reliability the Jury still out.

I installed the 3 Ton 18 SEER ACiQ Inverter Heat Pump Condenser with a 5 ton coil that matched my furnace box. The service manual has a chart to set the pressures to based on Temperature when at stable high cool/heat. I have it setup as a dual fuel configuration with my ancient 60% furnace. I am in Iowa and we get negative Temps. This heat pump has already saved me hundreds of dollars on my heating bill.

Just got unit installed today. All works as it should. Good sturdy equipment. Great thermostat. Thanks