Reviews for ACiQ 3 Ton 18 SEER High Efficiency Heat Pump Split System - R410A Inverter - Multi-Positional

I am generally pleased with this energy-efficient, variable-speed heat pump. Great value for the features. However, heating struggled at 14°F despite ACiQ's -22°F claim do need supplemental electric heat.

Key Points:

Pros: Efficient, variable-speed, good price.

Cons: Questionable extreme cold weather heating.

Important: If you experience cold winters (below freezing regularly), strongly recommend adding the "Electric Heat Kit" during installation to ensure adequate heating capacity. My technician advised this after my unit couldn't keep up at 14°F.
Overall, a good system, but factor in the electric heat kit for colder climates.

We purchased the 3 Ton 18 SEER High-Efficiency Central Heat Pump System with Extreme Heat​ to replace an existing natural gas furnace with an outdoor A/C unit. Before purchasing, we received multiple quotes, all for around $18K for a two-stage, dual-fuel heat pump system. The SEER rating wasn't as high as this unit. I removed the old unit and installed the new equipment, including running the line set. I then hired a professional to do the final hookup with a pressure test. Overall, we saved over $10K doing most of the work ourselves.

It was one of the harder DIY projects, and it took several weeks, but it was worth it. We have a two-story, 2700 sq ft home, and the upstairs has always been about 10 degrees hotter than the basement. With this new unit, every room is the same temperature year-round. Our home is finally comfortable!

I highly recommend the DIY HVAC Guy YouTube channel. It does a great job explaining how to disconnect and remove your old unit, as well as several useful tips of the trade. Modifying the duct work to fit the new unit took a while, but with the right tools, it's doable. I strongly recommend using braided communication wire and keeping the OEM thermostat. It's not as nice looking as a NEST or other wireless controller, but it will work more efficiently with the ACiQ system. Good luck!

I'm a former HVACR tech bought this for my own house & installed it about 6 months ago. This works great keeps up at low temps & puts out high 90s to 100 depending on which vent i measure. The overall build quality seems excellent my only complaint is that when you use the 2 wire set-up the provided thermostat is actually just an interface, the AH unit is what actually measures the temp so if the unit is off you have no temperature display but that's the only negative I've found so far.

Right off, I want to thank HVACdirect.com for offering these units for purchase. A vitally needed service for advanced DIYers and small-market HVAC outfits.

On the bell curve of DIY projects tackled over the years, this one is way out on the right edge of difficulty. I've installed several mini-split units over the years, this is another layer of difficulty beyond that. I just took it slowly, watched a bunch of YT videos and read the manuals several times. I had to modify the inlet and outlet ductwork in the rental house to get it all to fit correctly. After all of that, I'm sure I saved myself 10k by going this route and it works GREAT now. I'm really happy with the unit and how it all went.

If you have the right tools, plan your work and get help when you need it, you can do this. I'm going to buy another one or two soon for my other rental properties and I'm looking forward to doing the installs. Thanks for reading my experience with this unit.

Replaced my heating and cooling equipment due to the age of existing equipment. I had excess solar power so I wanted to use a cold climate heat pump to heat the house to keep my energy bill the same. The heat pump has performed well keeping your 2500 sq ft house at 68F in upstate NY. The system run time varies depending on outside temp and uses about 3.5kw to 4.5 kw per hour when heating. Its going to be cold next week which will be a good test to see it can keep up will with below zero temps outside. Have not tested the cooling side since it was installed in December. No issues with the furnace its worked great heating the house using the natural gas side of the hybrid system. Tech support was very helpful because the installer had not installed a ACIQ heat pump brand and assisted in configuring the dip switches in the Heat Pump for use with a non communicating thermostat. Hoping it last as long as old stuff removed.

This thing came stupidly fast and I was able to install it at a reasonable pace. My only small complaint is that the unit shipped with one set of braze to flare adapters, not 2. They obviously provided the adapters for replacement applications, which mine was, but to reuse existing lines you need one set of adapters inside and a second outside. I bought the Mr Cool set for 50 bucks from Lowes. Again it is not a big deal, but when you get half of the adapter solution with it, you have to wonder why not the full deal.

The unit seems to work well so far. It cools and heats but we have yet to have any weather that stresses it. The instructions were so so. It wasn't blatantly obvious what unit I needed to look at in the instructions as they applied to many variants.

I would like to start by saying Hvac direct and especially Bill Zahalka did a out standing job on answering all my questions. I'm a retired Hvac tech and installed the 3ton high efficiency hyper heat system and we couldn't be happier with the results would highly recommend this equipment and hvac direct and Bill to anyone

Before ordering, I had questions, all were answered and put my mind at ease. Unit arrived in December; took until June to get the install. Install was easy per installer. Worked fantastic, then after a week, the old thermostat as blank. Replaced t stat with a newer model, and again works great. This week is the first over 90 degree days this summer, I am sure it will have no problems. I am very impressed at how quite this unit runs and how quickly the humidity level in my home dropped. Now I need to replace my blower with one that is quiet...I never knew how loud it is until now. My condo unit is a 'garden' unit, and the two hvac's for units above me are outside my unit. They now sound very loud now. I will be recommending the ACIQ to the Property Manager for future Owner upgrades.

Really Quiete! Nice Quality the installers were impressed, I have not had a really hot day yet so hoping it keeps up.

I have 40 years experience in HVAC and installed 3 weeks ago , the Equipment is working excellent. temperature at night fell to 22 degrees and the heat pump worked effortlessly and quite. looking forward to running the AC in the summer, Will up date review later . Thank you HVAC Direct